2 Cute by Experience Jervis Bay

Clean. Well appointed and great central location

N/a

The location and it had the good basics needed for a getaway for a family of 5

Nothing

Apartment has everything you need. It is modern with well-equipped kitchen, comfortable bed, great bathroom with washer/dryer, big comfy couch. You can easily walk to shops and beach.

Nothing - it was all good.

Location , place was clean

After paying the full cost of the booking, I was required to submit my credit card details separately. I received an email warning that I would not be able to access the property if I failed to complete this step on time, which caused unnecessary stress and confusion. I had to contact Booking.com customer service several times to clarify the requirements. Although the property eventually contacted me and provided an explanation, the process felt much more like an Airbnb style arrangement than a typical Booking.com experience. While these requirements may be mentioned in the property rules, I believe they should be clearly highlighted during the booking process upfront before customers commit to a non refundable reservation. This would allow guests to make an informed decision before confirming their booking. Greater transparency upfront would help avoid confusion and provide a much better customer experience.