Cottonwood Castaway - Pool, comfort & style

Our family enjoyed the unique property configuration and convenience to nearby Cottonwood and Sedona. Supplies (paper, starters, cleaning) were plentiful and well thought out for our stay (5 night). The bedding, towels and bathrooms were very nice and comfortable. When reaching out to the management company for support related to malfunctioning oven, power loss and a few other inquiries, we received timely responses, but in some cases, responding person(s) needed some customer service training. The oven didn’t ignite so couldn’t be used and power failed (refrigerator, thermostat, internet) to a portion of the property the night before our departure. We were met with condescension via messaging system at times that was inappropriate. Eventually, help was initiated/provided, but only after we were “gaslighted” into feeling as if our problems were somehow contrived. The man who responded to fix the power outage in person,was very helpful. At times, it was as if a different, more experienced,professional responder took over the issue via messaging. Consider updating site to include single serve coffee pot,outdoor grill,and adding baking sheets to kitchen, & extra blankets. Pool wasn’t heated and too cold to enjoy in early March, but hot tub was great! Despite the quirky issues with the oven, power supply outage, this property was great and the owners did a nice job with setting it up! We had a wonderful time in Sedona and Cottonwood and would be happy to return to Castaway.

The home was very comfortable and clean. There were enough beds for our group which is one of the main reasons I chose this property. We enjoyed the hot tub too. Jared was very quick to respond whenever I sent a message. This home worked perfectly for our Sedona weekend trip.

Perfect spot for a weekend getaway with the girls! Close to Sedona but far enough outside of business to relax in quiet!

There were several things that needed repair. We were cooking a meal in on Saturday night. The oven would not stay lit. One of the guys thought it might be the thermostat. The coffee maker is broken or maybe plugged. We went to the store and bought filters thinking maybe the basket was the problem. No success. We could not get the TV to work. Don't know if remotes need batteries. Wifi did not work at all. One of the mini splits in the small bedrooms did not work. It was cold in there. Floors are coming up in several places. Definitely a trip hazard. Overall it's a nice home just needs a little TLC. Jared did respond about the late check out. Thank you but I left a VM about the oven. Did not get a response.