Sand Dunes Resorts 2648

Expecting more view of beach, very clean, small room, felt very comfortable,

Small room, expected more beach view, parking was horrible but it was a holiday weekend,

Nice location and amenities on site

No washer/dryer in unit

The view of the ocean was nice. The room was nicely furnished. The property is close enough to the attractions .

The floors were dirty! Couldn’t walk on them in bare feet. I was supposed to have a kitchen to prepare meals, it was not in there, so we had to eat out every meal. But the worst was we got locked out of our room! My daughter’s medicine was in there, she takes it at a certain time during the day and evening. I was on the phone for 3 1/2 hours trying to get help . It was ridiculous,the person on the phone was asking the most Useless questions I.e. did you put the lock at the top of the door over on the inside? I need a picture of that. I told her to listen to what she’s asking? I was locked out. I complied with all her requests, sending multiple pictures of the lock and the door. I truly got to the end of my patience when my daughter was moaning in pain and I told her I was calling the police for a medical emergency to have the door broken down. They then had a locksmith show up within 1/2 hour. My 5 year old was crying watching his sister, he was exhausted as we all were. It turned out the battery was dead!!! All of this because no one bothered to check the battery! Seriously, I don’t think I would recommend using this place to vacation. The front desk was absolutely no help. Told us they had nothing to do with any of this. No call backs to see if all was well, I’m truly disappointed in this company. You did not deliver what was promised and then all of this stressful situation because of a dead battery which never should have happened. If I ran my business’s this way I wouldn’t have them. Someone dropped the ball, it’s just a very good thing that my daughter did have any serious repercussions from getting her meds so late !