Asari Classe Hotel

They did not inform us upon check-in that a shuttle to Otaru-Chikko train station was available to reserve beforehand.

Everything related to the hotel was ok, but the problem came when I did the check in, it looks like on the web site when I choose my kids age they were considered as kids since they have 15, 13 and 6 but when I did the check in at the hotel they disagree on this and they asked me to pay more money even when my reservation was full paid. The wors was when I contacted Expedia they told me that there's nothing they can do so I have to pay, so be careful when you select how many adults are going with you because kids between 12 to 17 years old are considered adults and the app is not doing it. So again the hotel was great but the service from Expedia on this situation was horrible.

We stayed here for the hot spring and skiing. The sauna and outdoor bath were awesome – we loved them! The hotel itself is a bit old-fashioned and has a 90s atmosphere, but there’s nothing wrong with that. In fact, it felt like a nice cultural experience, a bit different from the usual modern hotels in Japan. The only downside for me was the dinner option. There was only a set course menu, which didn’t work well for me because I was very hungry after snowboarding all day. The food was beautiful and delicate, but the portions were quite small – I could finish each dish in one or two bites, and then had to wait a while for the next course. That was a bit challenging when you’re really hungry.

Hello, I enjoyed my stay in Asari Hotel very much. The hotel provided excellent service and a good variety of activities to people enjoy the stay. I'd like to express my appreciation to one of the lady staff at the front desk who helped me to make reservation in the morning of 8-Sep. I cannot speak Japanese fluently and she helped me with good support and in excellent manner. Thank you again! (I forgot to ask for her name tho.) Speaking of the facility. Diff from other resort, they have sports center including a swimming pool, tennis court, squash / table tennis court and a gym. Although i found it is a bit old and lack of maintenance somehow, it gives us a chance to get sweats. A little bit of surprise, I like the onsen the most. There are outdoor pools as well and it is beautifully built and blended into the nature. You would find peace at night and be feeling energetic during your time in the onsen :) In general, it was an unforgettable stay and I wish to come back again someday. Although we found there was some unpleasant smell in the room and in the bathroom. Hope it will be improved in the future.