GLAD MAPO

Directly accessible from subway and Airport line with elevator and escalators. Room size was good enough for 2 suitcases to be fully opened, bathroom spacious. Towels felt fresh and clean. Lighting was Abit dim.

Very good for me for every time visit Seoul

The room was large and spacious, the hot water was instant, the bed was extremely comfortable, and the view was amazing! The location was perfect — the hotel is literally just a few meters from the subway station, which is served by several different metro lines. This made getting around Seoul incredibly convenient. We could even come back to the hotel in the middle of the day, drop off our shopping bags, and head out again without wasting much time. The staff were very friendly and helpful, and they spoke excellent English. The neighborhood itself was also lovely, well-lit, and pleasant to walk around, with parks nearby and plenty of places to eat. On top of all that, the price was very reasonable. Overall, we had a great experience and were very happy with our stay.

Extremely Disappointing I chose to stay at GLAD Hotel based on its positive ratings and reviews on Agoda. Unfortunately, my experience was extremely disappointing, particularly given the hotel’s apparent reputation for hospitality and service. On 14 October 2026, I arrived at the hotel before the official check-in time of 3 p.m. I was informed by the front desk that my room was not ready and that I would need to return later. I fully understood this and proceeded to complete the necessary check-in formalities, including presenting my passport. I was subsequently issued a ticket before leaving the hotel to continue with my itinerary. I returned to the hotel at approximately 8 p.m. and presented the same ticket to the front desk, only to be asked to produce my passport again. Having already completed the check-in procedures earlier, I found this unnecessary and frustrating. Nevertheless, I complied, as I was exhausted after a long day and simply wanted to collect my room keys and rest. What followed was even more disappointing. A front desk gentleman named Jun informed me that the check-out time was 11 a.m. I politely enquired whether a late check-out could be arranged. To my utter shock, he responded in a raised and rather condescending tone, “You know you have to pay to extend.” I was taken aback by his manner of speaking. I am fully aware that late check-outs may be subject to additional charges, but there is certainly a more professional and courteous way to communicate this to a hotel guest. Unfortunately, the poor service did not end there. Another front desk staff member subsequently handed our luggage to my partner without offering any assistance, despite seeing that we had several bags. Having stayed at numerous hotels for both business and leisure, I found this lack of attentiveness and basic hospitality particularly disappointing. Feeling increasingly displeased with the overall experience, I asked Jun how I could contact the hotel management to provide feedback. Instead of addressing my request professionally, he raised his voice at me again, asking, “Why do you need to provide feedback? If you need help with your luggage, you can just ask us. Why do you need to provide feedback? Yes, you need help—I will send the luggage myself!” Throughout the exchange, he stared at me and continued raising his voice, which I felt was intended to intimidate me. I was utterly appalled by his response. Since when does a hotel employee have the right to question a guest’s intention to provide feedback, let alone raise his voice at a guest? His defensive and confrontational attitude was entirely unacceptable, particularly for someone representing the hotel’s front desk. At that point, I realised that continuing the conversation would be pointless. I simply requested my room keys and proceeded to my room. I have not visited Seoul for over 10 years, and I have stayed at numerous hotels during my travels. This has undoubtedly been one of my most disappointing hotel experiences in Seoul. What makes the experience particularly upsetting is not the hotel’s check-in procedures or late check-out policy, but the complete lack of courtesy, professionalism and respect demonstrated by its front desk staff. I sincerely question whether this is the level of service and hospitality that GLAD Hotel considers acceptable. A hotel’s reputation should not be built solely on its facilities or online ratings, but also on how its staff treat guests. I hope the hotel management takes this feedback seriously, reviews the incident and addresses the apparent shortcomings in its front desk service standards and staff training. For a hotel with such positive ratings, the actual guest experience has fallen far below expectations. I am utterly disappointed and would think twice before choosing to stay at GLAD Hotel again.