Kokomo Botanical Resort - Caribbean Family Cottages

Beautiful resort. Housekeeping staff and hostess (Winnie) were so helpful and nice. Van driver Jeremy was wonderful. A few things to note…. The breakfast that is part of Expedia deal is exactly the same every day. You cannot get credit or substitutions. You can get water, or juice or coffee. Same fruit, same pastries all 7 days. We were disappointed. We ate breakfast at the WE restaurant and the restaurant manager seemed like she did not want to be there. No sense of service…On her phone most of the time, arguing in a loud voice right by the pool while we were trying to relax… it made us uncomfortable. It felt like we were not really guests. I hated asking for anything. Very difficult to get fresh beach towels every day. I had to hunt down either security guard outside the gate or housekeeping to get new towels. Not convenient and I felt like I was bothering the staff. It became a bit of a joke with our family to see how long it would take me to find new towels every day. Recommend you bring your own towels…. I am not sure I would recommend this resort at this time, while beautiful, they spent more time on landscaping then making sure we were treated like guests (excluding the wonderful housekeeping staff and Winne)

The staff was wonderful, took care of everything, and made us feel so welcomed.

We had a wonderful first time vacation at this resort. The staff was so attentive and welcoming. The private beach is beautiful, uncrowded and peaceful. Our 2 bedroom cottage was very clean and comfortable and the resort is very quiet at night. The resort is close to everything, just a short drive away from restaurants and shops but feels like a secluded oasis. Thank you to the staff at Kokomo Botanical Resort for an amazing vacation!

Overall, Kokomo is a lovely place, BUT…. There are a few issues. The bathrooms need to be updated. The shower faucet was terribly rusted, and it was bothersome that maintenance hadn’t changed something so simple. Having the kitchen was absolutely wonderful, especially due to the fact that the restaurant on the resort was ridiculously expensive… I mean ridiculously expensive. Kokomo did provide vouchers for free continental breakfast daily, so that was appreciated. Supermarket was super close, so we opted to food shop and cook… traveled with children, so this was necessary. When we arrived, we were pleasantly welcomed by Wenie, who was most helpful in giving information. Cleaning staff was great…. Worst experience… Ruth, who works in the restaurant. Very unfriendly… never provided a smile, welcome or good morning… her delivery was very harsh and she seemed annoyed if you only ordered the continental breakfast. We actually hated going there because of her honestly. I would return in the future.