Mainstay Suites Knoxville - Cedar Bluff

No internet the entire time we were there. Other rooms were complaining to front desk about it when I checked in too. Rupa, front desk clerk, followed us to our room to make sure we didn’t have a pet with us?? Seriously? The room we were assigned was located at the back and there is very little door/window insulation so we heard loud interstate noise and sirens all night (it was the loudest room I’ve ever stayed in). Got no sleep at all. Will not stay here again.

Everything was adequate.

The room itself was dated but okay. There were roaches present in the kitchenette as well as the bathroom. In the shower, the switch between faucet and shower output broke as soon as we tried to use it. Some of the other guests were pretty loud

Everything was super functional and would give you the opportunity to keep food and cook if that's what you were looking for or just give you a place to crash if that's what you were looking for. The parking situation was a bit constrained but not terrible.

It’s a cheap place. Not up to Choice standards. Dirty bathroom. Room smelled like a smoking room. Will not book again.

Roaches

Great service

Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for "2 minutes please"...it's been 5.. sigh

Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.

Poor room conditions when asked to switch rooms was not allowed in desperate need of repairs

You get what you pay for.

Very clean room was especially clean and very comfortable feeling like home

An old dump that smelled horrible. Just stay somewhere else for an extra $40

I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.

Room had mold around the refrigerator rubber. No ice machine. No breakfast they advertised. How do I get my money back. Plus they dhut the elevator down around 8 pm. Stuck a note about painting. I am a disabled veteran. Had to lug my stuff up the steps to the second floor. Guess how fun that was.

Unorganized room wasn't avaliable, they tryed to give me another room, i told them to cancel my booking, i arrived 3:10pm, why would a hotel overbook a disability room, so they gave my reserved room to another guess and i arrived early. Front desk lady was even rude about it like it wasn't they fault. So unprofessional.

Clean, comfortably, and convenient.

The fresh was very friendly

The kitchen

It was an excellent stay for the week I did business in Knoxville. I appreciate the kitchenette. Wi-fi worked fantastic and the room size made the longer stay more comfortable. Will return for future business trips.

Worked perfectly for my business trip. Will stay here again and again if given the choice

Everything was wonderful, my new favorite place to stay for business in Knoxville. Thankful for a clean place and working Wi-fi!!!

Amazing

It is well-located. It is good for the amount pay. It is a good, affordable, long stay place. It is not a luxurious hotel.

It works for my purposes. Decent place.

Great stay, house keeping came and cleaned a day before check out without notice, you usually have to request housekeeping. My key card didn't work. I work early and get off late had to keep going to get the key card reactivated even though I was on another floor, this started happening close to the end of my extended stay.

I have stayed here twice now and have been very happy with this hotel. The area seems safe with plenty of dining options close by. The actual room is clean with comfortable beds and a full kitchen, even a dish washer and full-size fridge/freezer. The shower is pretty good with decent pressure. The AC took a bit to cool the room, but it was fine when it got going. This is a basic no frills hotel but functionally it was great. I will stay here again when I am back in Knoxville.

Excelente

THUMBS UP 👍 CLEAN, COMFORTABLE BED & PILLOWS, NICE LITTLE KITCHENETTE, & REASONABLE PRICE. Surrounded by places to eat and stores. Right off the I-40 Highway. The staff is nice. The air conditioner works well. Bathrooms are good.

this property was dingy and old. I had never stayed at a Mainstay Suites and was disappointed. the person who checked me in could not find my info. the room was small and strange. No breakfast either

The gentleman who checked us in/out was courteous and efficient. But the room, including the beds, had ants everywhere. We were offered another room, but chose to go to another hotel. The gentleman advised on how we got our refund, since we used a third party (hotels.com) to book. Refund was quick. Can’t give the hotel a good review because of the ants…but the gentleman was helpful and kind.

the room was nice however I requested a nonsmoking room, and it has a very strong stink of cigar, every time that I got inside the room seemed like someone was smoking inside just a few minutes before. Thats how strong the smell was.