Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Hotel with a rooftop terrace, 4-minute walk to Zicatela Beach This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, concierge services, and dry cleaning. Housekeeping is available on request. Raíz Hotel Boutique offers 12 air-conditioned accommodations with complimentary toiletries and ceiling fans. Beds feature down comforters and premium bedding. This Puerto Escondido hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include bathtubs or showers. Housekeeping is provided on request. Recreational amenities at the hotel include an outdoor pool.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Hotel with a rooftop terrace, 4-minute walk to Zicatela Beach This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, concierge services, and dry cleaning. Housekeeping is available on request. Raíz Hotel Boutique offers 12 air-conditioned accommodations with complimentary toiletries and ceiling fans. Beds feature down comforters and premium bedding. This Puerto Escondido hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include bathtubs or showers. Housekeeping is provided on request. Recreational amenities at the hotel include an outdoor pool.
Amenities
Restaurant
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Service feeThis helps Hotels.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Hotels.com
Ratings and reviews
9.4 / 10.0
Outstanding(186 Ratings)
5.0 / 10.0
The staff was super friendly and helpful, the included breakfast choices were terrific, the welcome cocktail a cut above the ordinary and yoga in the morning made for a great stay in individual room casitas close to everything. One helpful idea ( since your restaurant/pool has sand ground) would be a pan of water at the bottom of the steps so we don’t track sand into your lovely rooms.
10.0 / 10.0
Clean room and friendly dtaff
10.0 / 10.0
Rooms are amazing! Staff is beyond incredible, very friendly and welcoming. The hotel is located at a very reasonable distance from the party night life, as well as the airport. Would definitely come back and stay here again.
10.0 / 10.0
The staff was super friendly glad to answer any questions we had where very helpful telling where we could go . Always willing to help in anything we asked food was amazing loved that it was close to every where & it was so nice & clean loved it will definitely stay here again
10.0 / 10.0
Staff was super friendly food was amazing. AC in the rooms were top tier. Felt like we were staying with family
10.0 / 10.0
We loved this hotel. It is so cute, lush, and tropical. The rooms are simple but beautifully designed. The daily breakfast was amazing—fresh bread and homemade jams, fresh fruit juice made to order. The menu is simple but everything is so good. You have to try the coconut shrimp tacos and the parmesan fries. It’s just a two-minute walk to Zicatela Beach. The staff were exceptional.
On our last day, we had called a taxi. The car that arrived was from the right company, but it wasn’t the driver we had booked. When we asked him if he was the driver we had called, he said yes—but he actually wasn’t. I suspect he realized we were expecting someone else and was just trying to get a fare.
The front desk concierge, a lovely girl, quickly noticed the mix-up. She first asked the driver if he could take someone to the beach, then checked with us about whether we had called a cab, and finally said, “I don’t think this is your driver.” Thanks to her intervention, other guests ended up taking that cab, and a few minutes later, the correct driver arrived. We were very grateful for her attentiveness—it made our departure smooth and stress-free. I would definitely feel safe solo at this hotel.
We highly recommend this place and would stay again, if nothing more than just for the lovely staff. Unfortunately, we don’t remember everyone’s names, but big shout-outs to Sebastian, who had the best energy, to Mar, who cooked lovely food for us every day and of course the lovely concierge!
10.0 / 10.0
highly recommended
10.0 / 10.0
Highly recommended
10.0 / 10.0
Great hotel, excellent location, room, food.
10.0 / 10.0
The vibes and the service were outstanding, great staff and it was close to everything, I will definitely visit them again !!!!
5.0 / 10.0
I loved the hotel. Perfect if you looking for a quiet and peacful place to stay
8.0 / 10.0
N/A
10.0 / 10.0
Excelente trato
10.0 / 10.0
Amazing property with amazing staff. Food and drink was top notch. Can’t wait to come back !!!!
10.0 / 10.0
The best customer service ever!
10.0 / 10.0
The property had a great ambiance. I was grateful there was a pool because it was quite warm and humid during our stay in July. The staff was amazing and the food we ate there was amazing!! Especially the coconut shrimp tacos!!! Sebastian was the bartender was excellent and made the best drinks!! I can’t wait to return!!
10.0 / 10.0
Great experience!
10.0 / 10.0
The pool is amazing. Staff is so friendly and always give good recommendations as to where to go and local spots to try. Perfect spot close to everything
10.0 / 10.0
Gorgeous place, such lovely staff, affordable activities and rentals through the hotel!
10.0 / 10.0
Nice little hotel, walking distance to Zicatela Beach, the area is kid of noisy at night but good all around, breakfast options, abeit limited were quite good, coffee was awesome.
10.0 / 10.0
The staff is very friendly and helpful giving recommendations. Breakfast is delicious 😋
8.0 / 10.0
It was good
10.0 / 10.0
Nice relaxing stay. The staff was nice and helpful. It was really enjoyable being able to order drinks while hanging out in the pool. The ac was more than enough to keep the room cool.
8.0 / 10.0
Everything was great, the rooms are as shown on their pictures and Ana, Sebastian, (the other person at the bar whose name I cannot remember right now) and the cleaning staff were all extremely nice!
We would’ve given it a 5 but:
- The property is advertised as Pay At Property but they charged me the full amount about 3 days after booking and neither Expedia nor the Hotel helped solve the issue.
- Right when checking out we were charged a bunch of stuff that the staff very clearly and repeatedly said was included at breakfast, such as tea, some dishes (in one particular case we were told the person who served us was wrong but still went ahead and charged it to the final bill even though they had agreed they wouldn’t). We ended up paying about $30 USD extra for unexplained stuff (after they “did us the favor” of lowering the extra charges).
It would’ve all been perfect if the owners had shown more principle than greediness.
Oh and don’t believe they give you “beach towels”, they’re just beach throws that won’t dry you.
Also the restaurant stops serving food after 3:00 p.m.
10.0 / 10.0
The first impression was short of exciting. But once you are in the hotel it is very nice. If you have weak knees the stairs can be a bit of a challenge.
3.0 / 10.0
I leave a hotel review for every hotel I stay at: good, average, or bad.
Straight to the point—hotel has unbelievable breakfast, and rooms are decent and simple. decent sleep, but you will hear other guests from time to time.
Negative—don't be fooled by the size of the pool from the photos; it's tiny and looks more like there are fish in it. Also, it's located in reception, where it's slightly awkward with guests arriving.
Next bad issue: its location is great to get into the shops, bars, restaurants, and beaches. However, it's located on a small street with a lot of street dogs. These street dogs are real menacing, and I was bitten by one quite badly right outside the hotel, and staff were great to assist me and get me to a local hospital. A lovely couple we met at the hotel also told us they had also been bitten by a street dog on the small street of the hotel, and she was also taken to the hospital.
On my way to the hospital, I saw a local who lived on the street throwing rocks at the dogs so they could just get into their apartment. He told me that they are a pain to deal with on the daily.
Overall—Great hotel; I just wouldn't stay there again due to the several dogs roaming around day and night on such a dark street at nighttime. Wouldn't risk it again. However, the room was good, the food was great, and the staff were lovely.
Hope this review helps.
10.0 / 10.0
I loved how it was bungalow style and wakable distance to beach and shops.
5.0 / 10.0
Its a lovely little hotel with really friendly staff, excellent food and drinks and yoga classes! We really loved staying at Raiz and would easily stay there again when visiting Puerto.
10.0 / 10.0
The staff were very warm & hospitable and the property itself was uniquely beautiful. Would highly recommend & stay again.
5.0 / 10.0
We had a wonderful time at the Hotel Raíz. The staff was so helpful and friendly. They helped arrange a sea turtle release as well as a scooter rental. They even helped arrange taxis when we needed medical attention. Overall we felt well taken care of the entire stay.
Highlights:
- Food and drinks: Sebastian made such delicious drinks and was so hospitable. Definitely get the Jardin Secreto drink!
- Location: short walk to a beach that isn’t crowded. Definitely rent an umbrella to help with the sun!
- Rooms: very well decorated and feels like eco luxury
10.0 / 10.0
This hotel is a minimalist oasis. Relaxing, Clean, simple but with everything that you need. The aesthetics are beautiful. The staff are amazing. Everyone from the front desk to the kitchen staff and bartenders were all friendly and always willing to help with anything. Our bartender/barista Sebastian was amazing, he always demonstrated exceptional service and very welcoming with a great attitude. The hotel is in a great location with walking distance to La Punta Zicatela beach(although red flagged) as well as the Main Street(Alejandro Cardenas Peralta) with countless shops, eateries, and bars. Will definitely stay at Raíz again in the future!
10.0 / 10.0
We loved this hotel. It's a smaller boutique hotel with a really cool design and great overall ambience, with lots of nice plants & tropical foliage throughout and a clean, minimalist decor theme with little boho accents. The food was good and the drinks were excellent. The pool is small but big enough to spend some time in and cool off - and again, very beautiful. Staff was very friendly and helpful. Location is a short walk (<5 minutes) to La Punta beach & restaurants but just far enough off the main area to be quiet at night. Would recommend this to anyone interested in staying by La Punta.
10.0 / 10.0
We had a fantastic stay at Raiz hotel. It's tucked away on a small street, it was quiet and secluded while also being close to the beach and amenities. The room was cozy and clean. Would definitely stay again!
8.0 / 10.0
Nice staff.
10.0 / 10.0
Luca the bartender is the best, great place to stay
10.0 / 10.0
Great place that’s close to the beach!
10.0 / 10.0
A beautifully pared-back hotel hidden away from the hustle of Brisas de Zicatela, yet still a 5 min walk to the village and the beach.
10.0 / 10.0
Beautifully pared-back boutique hotel. Set a short walk away from the hustle of Brisas de Zicatela, in a quiet spot and still 5 mins walk to the beach.
10.0 / 10.0
Best part of the hotel is the staff
10.0 / 10.0
Overall fantastic property with a good vibe/feel. Nice clean rooms with friendly staff
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Raíz Hotel Boutique. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Raíz Hotel Boutique pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Raíz Hotel Boutique?
We found 1 amenities for this rental. This includes , and restaurant.
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