Comfort Suites Waco North - Near University Area

Hot breakfast was amazing room was great

Good place. Clean and affirdable

Room had an odor that was noticeable as soon as I entered. Need to freshen it up or steam clean the floor.

Manager is always so friendly and helpful. Love talking to her when we come

Manager was friendly and very helpgull

Staff was really kind, friendly, and hospitable. Good selection of breakfast food. Room was great. Couch had seen some better days, but was comfortable. Bed was great and included a bunch of pillows. Shower water pressure was comically bad, but kept temperature so it balanced out. Only downside was outside of the hotel's control, which was the copious amount of people at breakfast.

Other than their booking system being down, it was a nice room, friendly staff, and a great breakfast.

Very nice Hotel! Great location! Nice staff & friendly customer service!

Great stay. Comfortable beds. Variety of breakfast items.

Clean room

Great stay! Conformable and clean for a great price!

the pull out couch mattress had no mattress sheet cover. Just a mattress sheet. there was no other blankets on the beds but the comforter. I made sure when I reserved online with hotels.com that I put my kids ages and that I wanted a pull out. The only thing for breakfast that was ok was the bagel and yougurt.

Clean room nice staff

The only thing there was a problem with was could not get onto the Wi-Fi tried twice, and it never worked

Comfy place to stay in Waco!

Room was clean and bed very comfortable; The staff was friendly and accommodating. I always enjoy staying at this location for the price and convenience.

Arrived at the hotel, which was having the entire exterior painted. Yikes. Clearly, the entire place was recently renovated/in process of renovation. Tried to check in early, but the charge was $35, so we passed and headed out to see Waco. Came back, checked in, went to room. Then it started. Spider on the bed, roach on the wall, dead bugs in bathtub, cobwebs in corners, pieces of popcorn ceiling that had been repainted dangling, dried and stuck on unknown substance inside cabinets. Decided to check out. Gloria at the front desk wasn't authorized to refund the charges, told us manager (Norma) would be in the next morning at 8:00am. Went back next day at 1:00pm, and Alexia told us Norma wouldn't be in until 3:00. (What in the world??) She told me she had no idea why we were told 8:00, because "there's a schedule right there on the wall I can show you." When I mentioned that it was clear she had no concern about our issues, she quickly ran it back. So, we left again and came back later in the afternoon to see Norma. That was when things turned much better. She immediately apologized for the issues, said she'd gone to look at the room personally and would make sure the proper staff knew what had happened. She printed out a zero charge invoice, apologized again, we thanked her and headed out. Thank you Norma for the very appropriate customer service. It was quite appreciated.

Pet friendly. Nice hotel to stay at

Computers down so took

The hotel was vey good except housekeeping didn't notice the microwave door was bent & open makingit unusable. Property is difficult to access from northbound I35.

We arrived at night and could see the filth on the outside of the building and I could this place was a dump. The manager was nice. When we got to our room the sofa was disgusting old with white stains, let your imagination take over old worn out P.O.S. See pics The shower tub combo was rotted with mold on the bottom (Pics) only acouplt of the channels on the tv worked. The worn out bed squeaked..Management informed me that the owner only cared about profit and not his guest comfort. After everything else I saw I would not eat breakfast there. Nor would I recommend staying at this establishment.

It was good, with the exception of our air conditioner in our room. 325

I tried to call and tell them my father is having heart surgery and cancel yesterday morning but they didn’t care and also would not even hear me out. I missed the Baylor game and now out my money that I don’t have. I just wanted only one weekend not working all year and I’m now sitting in Roundrock making sure my dad goes home from the ICU

Great location clean and great customer service

Nice and clean

It's not too bad

Everyone was very friendly! The beds are comfortable. The hotel could use some updating.

Big hotel

No compliants. Good for the affordability

Spacious, nice and very clean. Helpful staff. Our TV was not working and the front desk and maintenance brought us a new TV and set it up for us.

We had a pleasant stay at Comfort Suites. The room was nice, clean, and roomy. The bed was very comfortable. The continental breakfast was the standard fare, but good. Our only drawback was the hotel employee checking us in lacked a warm and friendly personality.

clean place to lay our heads but not a nice property overall. a bar of soap was waiting at the sink and in the shower. not updated in any way. plugs for chargers were a hassle and several ports actually didn't work.