Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

I honestly don’t know where to begin. We have stayed at approximately 20 different resorts in Mexico, hands down THE BEST one yet. CLEAN, lovely rooms, comfortable beds, the food…. OMG! It was delicious… every single thing we had was great! The staff… absolutely amazing! The beach and multiple pools are spectacular. We will be returning for sure!

We stayed at the Cancun resort - the family site with the beach The Riviera Maya site is adults only with no beach (yet). I will repeat what others have said; the staff are phenomenal. Attentive to any request. Everyone is professional and works very hard. Service with a smile, and on two occasions I noticed they were utmost polite even when guests were being very rude to them. Rooms, pools, and entire resort very clean. I especially took note of the team that gets up before dawn and works through to the sweltering midday heat to clear any seaweed that washes up on shore - back-breaking work. The food is excellent. The produce and seafood is especially fresh. Of the four restaurants, Beach House is our favourite. Rita's Taco Lounge is a fun alternative for lunch, offering several unique margaritas. For dinner, if not Beach House, we preferred The Latino to Frank's Italian, but both are excellent. I had so many memorable meals, but in the end my favourite was the grilled octopus from The Latino. All the soups at all the restaurants were outstanding. After a week, we had a chance to explore much of the menus, but wish we had one or two more week to taste everything. That said, we left every meal uncomfortably full, having been allowed to order as much as we wanted. If I had asked the staff to roll me out of there, I'm sure they would have obliged. We would 100% return here again, and we recommend this resort to anyone.

This resort had it all! This is one of the smaller resorts we’ve been to and I can’t say enough good things. First of all, the staff is amazing!! Everyone and I mean everyone smiles and greats you. They take the time to make sure that you have what you need and taken care of, room service especially. The bartenders are awesome (shout out Elbert) and pour great drinks. The check in was smooth, plenty of pools, and great activities. Will definitely come back!

We didn't use the spa, so can't speak on that. Everything else we experience was delightful. Our room and view was beautiful, we had the paradise chill out suite. It is a smaller resort, but that's exactly what we wanted. It was peaceful, yet lovely. There's so many activities set up throughout the day to keep guests entertained: painting, trivia, aqua Zumba, casino night, live bands, etc. Now these do change daily, so please check the app for the day's schedule. Food is good - not the greatest but above mid. The staff is ⭐⭐⭐⭐⭐!! This is where the place truly shines.