Doubletree by Hilton Jaipur Amer

Didn't have a great experience checking in. There were three of us travelling and we had two bottles of alcohol that were purchased from duty free at the airport. The bottles were wrapped and unopened and we did not intend to open them, they were gifts to take back home. The security guard who was checking our bags through the scanner said we were only allowed one bottle per room. He also lied and told another staff member that we had four bottles. We can only assume that he wanted to drink the bottle himself because the female staff member checking us in said we could have two bottles per room, not one. We have never heard of that rule before and how are tourists supposed to know such a thing if it is not specified at the time of booking. Besides that experience, the staff during breakfast was very polite.

Chef Vinod and his entire team were great. Great food, but the piping hot tea was extra special made by a very special person. Chef Vinod also added his special touch by giving a "Thank you" pastry. The entire staff followed the dictum "Above and beyond" to the hilt.

Best Hotel,Very Luxurious,The staff was very nice and pleasing,And the welcome cookie was top notch,food was also very very tasty,Loved it

Our stay at this hotel was unfortunately very disappointing. Upon arrival, while checking in, part of the ceiling in reception actually collapsed and nearly fell on my wife. The debris ricocheted onto her clothes, which was a very frightening and unsettling experience to start our trip. When we reached our room, we found clear signs of damp, so the hotel upgraded us to a suite at no extra cost. While we appreciated the gesture, the suite also had major issues – the ceiling above the toilet was leaking water, which made using the bathroom very unpleasant. We were later invited to dine at the hotel restaurant, which we assumed was a goodwill gesture considering the problems we had faced. To our surprise, we were presented with the full bill at the end of the meal. The only positive side of our experience was the staff themselves – they were friendly, polite, and tried to be as helpful as possible, but the condition of the hotel facilities was unacceptable. Overall, this hotel fell far short of expectations, and I would not recommend staying here until serious repairs and improvements are made.