The President Hotel

Only breakfast was great. **Hotel President, Hubballi** This was our **second visit to Hotel President, Hubballi**, and unfortunately, after this experience, it will most likely be our last. We stayed for two days, booking a **Luxury Room for the first night and a Suite Room for the second night**. Our first day's experience was good, but the second day completely ruined our impression of the hotel. ### 1. Misleading Suite Room Information on Agoda While booking through Agoda, we noticed two different room categories: * **Suite Club:** Lower price, partial lake view, and minibar. * **Suite:** Higher price, full lake view, refrigerator, fruit basket, and additional amenities. We specifically booked the higher-priced Suite because we expected the facilities and views advertised. However, upon check-in, we were initially given a room with a **partial lake view and city view**, not the full lake view we expected. When we questioned this difference, the reception staff claimed that all their suites were the same. **Then why are two different suite categories advertised at different prices on Agoda? What exactly are customers paying extra for?** Instead of taking responsibility or properly investigating the discrepancy, the staff told us that Agoda was displaying different information and that it was not the hotel's fault. This is an extremely disappointing response. Customers book rooms based on the descriptions, amenities, and prices displayed online. If those details are incorrect, the hotel should coordinate with Agoda to correct them rather than simply dismissing the customer's concerns. ### 2. Unprofessional and Dismissive Reception Experience The female receptionist who handled our Suite check-in was particularly disappointing. When I requested a room on the third floor, my request was initially handled with an indifferent and dismissive attitude. Only after I asked for the feedback QR code so I could share my experience did she contact housekeeping to arrange a room on the third floor. **Why should a guest have to ask for a feedback option before their concern is taken seriously?** What disappointed me most was the way the situation was handled. A forced smile and polite-sounding words mean absolutely nothing when they are not accompanied by genuine hospitality, accountability, or an effort to resolve the issue. **Guests do not pay premium prices for fake smiles. We pay for genuine service, professionalism, and the experience we were promised.** ### 3. Lack of Assistance and Hospitality During our entire two-day stay, despite booking both Luxury and Suite room categories, we did not receive the level of luggage assistance or attentive guest service we expected. For a hotel charging premium room rates, basic hospitality and proper guest assistance should not be something customers have to ask for. ### 4. A Disappointing Comparison With Royal Ritz The management and reception team should seriously learn from **Royal Ritz** when it comes to guest hospitality, professionalism, and treating customers with respect. We genuinely regret not booking a Suite at Royal Ritz instead. When a guest pays extra for a premium room, the expectation is not just a larger room. It is a better overall experience, transparent room descriptions, and staff who genuinely care about customer satisfaction. ### Final Verdict **We paid for a premium experience but received disappointment, confusing room information, and unsatisfactory customer service.** This is especially frustrating because it was our second visit, and we had returned with positive expectations based on our previous experience. I strongly urge the management to: * Correct the confusing Suite and Suite Club descriptions on Agoda. * Clearly explain the actual differences between room categories and their prices. * Train reception staff to handle customer concerns professionally instead of dismissing them. * Improve luggage assistance and overall guest ho

Only breakfast was great here. This was our **second visit to Hotel President, Hubballi**, and unfortunately, after this experience, it will most likely be our last. We stayed for two days, booking a **Luxury Room for the first night and a Suite Room for the second night**. Our first day's experience was good, but the second day completely ruined our impression of the hotel. ### 1. Misleading Suite Room Information on Agoda While booking through Agoda, we noticed two different room categories: * **Suite Club:** Lower price, partial lake view, and minibar. * **Suite:** Higher price, full lake view, refrigerator, fruit basket, and additional amenities. We specifically booked the higher-priced Suite because we expected the facilities and views advertised. However, upon check-in, we were initially given a room with a **partial lake view and city view**, not the full lake view we expected. When we questioned this difference, the reception staff claimed that all their suites were the same. **Then why are two different suite categories advertised at different prices on Agoda? What exactly are customers paying extra for?** Instead of taking responsibility or properly investigating the discrepancy, the staff told us that Agoda was displaying different information and that it was not the hotel's fault. This is an extremely disappointing response. Customers book rooms based on the descriptions, amenities, and prices displayed online. If those details are incorrect, the hotel should coordinate with Agoda to correct them rather than simply dismissing the customer's concerns. ### 2. Unprofessional and Dismissive Reception Experience The female receptionist who handled our Suite check-in was particularly disappointing. When I requested a room on the third floor, my request was initially handled with an indifferent and dismissive attitude. Only after I asked for the feedback QR code so I could share my experience did she contact housekeeping to arrange a room on the third floor. **Why should a guest have to ask for a feedback option before their concern is taken seriously?** What disappointed me most was the way the situation was handled. A forced smile and polite-sounding words mean absolutely nothing when they are not accompanied by genuine hospitality, accountability, or an effort to resolve the issue. **Guests do not pay premium prices for fake smiles. We pay for genuine service, professionalism, and the experience we were promised.** ### 3. Lack of Assistance and Hospitality During our entire two-day stay, despite booking both Luxury and Suite room categories, we did not receive the level of luggage assistance or attentive guest service we expected. For a hotel charging premium room rates, basic hospitality and proper guest assistance should not be something customers have to ask for. ### 4. A Disappointing Comparison With Royal Ritz The management and reception team should seriously learn from **Royal Ritz** when it comes to guest hospitality, professionalism, and treating customers with respect. We genuinely regret not booking a Suite at Royal Ritz instead. When a guest pays extra for a premium room, the expectation is not just a larger room. It is a better overall experience, transparent room descriptions, and staff who genuinely care about customer satisfaction. **We paid for a premium experience but received disappointment, confusing room information, and unsatisfactory customer service.** This is especially frustrating because it was our second visit, and we had returned with positive expectations based on our previous experience. I strongly urge the management to: * Correct the confusing Suite and Suite Club descriptions on Agoda. * Clearly explain the actual differences between room categories and their prices. * Train reception staff to handle customer concerns professionally instead of dismissing them. * Improve luggage assistance and overall guest hospitality. * Take responsibility when adv

Business hotel with big rooms

No Breakfast provided even charges were paid