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Kwa'Lilas Hotel

Top rated by guests

Front of property - evening/night

Lobby

In-room safe, free WiFi

Room (Room, 1 King Bed, Mountain Side) | Bathroom | Shower, free toiletries, hair dryer, towels

In-room safe, free WiFi

9.2Outstanding

(1,009 Ratings)

"very nice stay"

Paul

Don't miss out! Price and availability may change

9.2 / 10.0

Outstanding(1,009 Ratings)

Hotel in Port Hardy

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Central hotel with free parking connected to a shopping center in Port Hardy
This smoke-free hotel features a restaurant, a bar/lounge, and a conference center. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Kwa'Lilas Hotel offers 85 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Kwa'Lilas Hotel

Air conditioner

Internet / Wifi

TV

Wheelchair accessible

Garden

Free parking

Map of Port Hardy

city location on map

Nearby attractions

U'mista Cultural Centre

Whale Museum Interpretation Centre

Dakota Memorial

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.2Outstanding

(1,009 Ratings)

"very nice stay"

Paul

Don't miss out! Price and availability may change

$$$$

9.2 / 10.0

Outstanding(1,009 Ratings)

Hotel in Port Hardy

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Port Hardy

city location on map

Nearby attractions

U'mista Cultural Centre

Whale Museum Interpretation Centre

Dakota Memorial

Available Rooms

About this hotel

Central hotel with free parking connected to a shopping center in Port Hardy
This smoke-free hotel features a restaurant, a bar/lounge, and a conference center. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Kwa'Lilas Hotel offers 85 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

TV

Wheelchair accessible

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.2 / 10.0

Outstanding(1,009 Ratings)

5.0 / 10.0

Beautiful hotel with fabulous staff..

3.0 / 10.0

no comp breakfast no comp water bottle

5.0 / 10.0

Very friendly staff, rooms on the smaller side but clean and modern. The pub was lively during the ball game and really fun. I wish they had a pool and hot tub! Even a small one.

3.0 / 10.0

Hi there, I’m a business traveller who comes through or will be coming through fairly often and it was my first day at the hotel. Overall, the room was very nice and comfortable. Everything is clean and well kept the one complaint I have which might seem small, but for a woman with long hair was very big that there was no conditioner.. There was shampoo and soap and lotion, but no conditioner which for someone like me added an extra 45 minutes onto my morning I didn’t think to travel with that because even the very basic motels provide shampoo and conditioner. I don’t know if this was an oversight, but I highly recommend that you have conditioner if you’re going to attract business travellers who are in a hurry in the mornings. Everything else was great, but this one thing would cause me to choose a different hotel in the future. Thank you.

5.0 / 10.0

Very comfortable clean rooms. Nice amenities and very quiet. Staff was extremely courteous and food options were well prepared and tasty.

2.0 / 10.0

We booked 2 rooms as our daughter and son-in-law came with us. They had to change rooms as their bed sheets were dirty. We had no screen on our window and had to have a cold shower in the morning as there was no hot water. We did enjoy a lovely meal in the restaurant.

5.0 / 10.0

Very good

4.0 / 10.0

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

5.0 / 10.0

We didn't know what to expect of this new property and were pleasantly surprised. It is beautifully decorated with locally inspired finishes. The pub food was excellent, including breakfast which was 20% off for guests. We requested additional clothes hangers which we were given. The toiletries were high quality, our room had plenty of towels. Housekeeping comes only on request. Lemon/cucumber water is available in the lobby. There is a large grocery store next door and restaurants are a 10 minute walk. Do NOT miss Guidos Cafe and the adjacent book store and art gallery.

3.0 / 10.0

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

5.0 / 10.0

Really enjoyed our stay, just had one night, very comfortable. Dinner in the pub was wholesome, tasty and the young lady who served us was very friendly. Nice to walk round in Port Hardy.

5.0 / 10.0

Very nice modern hotel

5.0 / 10.0

Some mould starting at base of shower. Mattress/pillows wonderful. Bedding so white and clean. Beautiful decoration

5.0 / 10.0

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

2.0 / 10.0

Room was not cleaned properly. Hair in the sink, dust and dirt behind the door! Garbage under the desks and table! Had a shower to find out the shampoo pump is empty! Had to come out of the shower, dry off to call front desk to ask for shampoo. Granted he was quick to bring it. Overall, the place is running down in shape and doesn’t seem like it is being kept to represent the price they charge.

3.0 / 10.0

I had a hard time at check in because apparently after booking my stay in July, by the time I got there in late August there was no room saved for me where my daughter and I could stay with my dog. After the front desk personnel offered one night in a dog friendly room, and suggested I have my dog stay in the car I called everywhere else in town but nothing was available/could accommodate me. In short, I ended up getting a room for both nights after pleading and sharing that I had driven for 6 days from Ontario. Needless to say it was a terrible experience. The hotel is beautiful and while no one acknowledged me when I waited in the restaurant that served breakfast for atleast 8 minutes where it is posted to wait to be seated, I'd still give this hotel another try. Perhaps they will offer better customer service next time. Lastly, the carpet in the room I stayed in smelled musty and the shower stall needed to be cleaned better.

2.0 / 10.0

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

10.0 / 10.0

very nice stay

10.0 / 10.0

Excellent

4.0 / 10.0

First person meet at front desk was rude/not welcoming.

6.0 / 10.0

Unfortunately when I booked either I neglected to say we had a dog or there was not a place for the information. When we arrived we could not have the room that was booked as it was not dog friendly. The staff did get it one however it took an hour to prepare the room. Not sure if this was a Expedia issue. No shampoo in the shower and the toilet bowl struggled to fill.

8.0 / 10.0

Staff very friendly, beds were comfortable, acknowledgment of indigenous culture a priority which is important.

8.0 / 10.0

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

8.0 / 10.0

Everything was in a good shape and clean. It also had an artistic atmosphere which made it more friendly.

8.0 / 10.0

Dolly on the breakfast shift was the highlight! 20 minutes to have dinner server take the orders seemed a bit long. Asked desk to get shower soap refilled after first night, never happened. Otherwise great hotel, would recommend

4.0 / 10.0

At 4.20 pm the room looked like a piece of sh…. They gave us an other room which next day was never vaccumed (like the hallway, small pieces paper (same one) was in the hallway ) no soap in the dispenser. No coffee (Paper) mugs replaced. The floor in the elevator looked like it never had been cleaned since the hotel was build. Bed was made like a 5 year old tried to do it (I have pictures of the beds and the floor) Disgusting The restaurant was very good and the highlight of our stay. Staff at reception very friendly

10.0 / 10.0

The bed in the room is very comfortable! The staffs are very friendly and helpful! I will come back again!

10.0 / 10.0

Beautiful rooms, lots of First Nations local art displayed and some for sale in the gift shop. Very friendly and helpful staff. Very comfortable beds and spacious rooms. Would definitely recommend and stay here again.

10.0 / 10.0

Great hotel

8.0 / 10.0

Staff was great, decent hotel.

5.0 / 10.0

Beautiful Indigenous owned and run hotel, exceptionally clean, with amazing local art. Highly recommend.

8.0 / 10.0

Perfect place to stay before and after BC ferries trip up the inside passage, unless you like good coffee. The rooms are always great and this time the front desk staff were fantastic. No longer grouchy and sullen, but thoughtful and attentive. More than makes up for their consistently awful coffee, which any objective reviewer would have to describe as battery acid! We’ll stay here again, just get your coffee elsewhere. 😅

10.0 / 10.0

Excellent all round

3.0 / 10.0

Good: Location, light blocking shades, pet friendly, quiet, AC available, updated, lots of parking, nice decor and lobby with local art. Needs improvement: cleanliness of shower (lots of pink mold), cleanliness of carpet, we had no hand or shower soap in our room, check in process was disorganized.

10.0 / 10.0

Great hotel and amazing staff.

10.0 / 10.0

Clean and nice. Expand the menu for food

5.0 / 10.0

We had a really nice stay at the Kwa’lilas hotel. It is very clean, well maintained, and the staff are very helpful and friendly. The beds and pillows are super comfy. The breakfast in the hotel restaurant was also great. Would highly recommend!

8.0 / 10.0

no pool or excercise.

8.0 / 10.0

Decent hotel for a reasonable price. Nothing outstanding, but pleasant stay overall, and they accommodated us when we needed to extend our stay due to vehicle troubles

10.0 / 10.0

Visited the hotel second time. Very satisfied. Thank you!

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