Comfort Inn & Suites Colton

I would like to share my feedback based on my experience during my recent stay at your hotel. As someone who regularly deals with hotels, I was disappointed by both the room condition and the attitude of some front desk staff. Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided. I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort. I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.

When I checked in the room I was given smelled like smoke I asked the room service staff if they had deodorizer and she checked room and sprayed deodorizer. After a moment she said let's talk to front desk and move you. The front seat moved me and the room and the stay were both perfect! Would stay again ...staff showed interest in making my stay comfortable. And even tho being on the first floor there was zero issues with noise whatsoever. Room was clean.

One of the only reasons i booked here was to enjoy the pool/hot tub. Pool wasn't heated but the hot tub was also not heated. I had initially asked at the front desk about both, and the clerk said the pool is not heated, but the hot tub was. Disappointing when i walked down and it wasn't. Also the hallways smelled like old weed. It looks like they're renovating or recently had. The last hallway had big tiles missing out of the floor. The room was clean. Shower didn't have the greatest water pressure, but worse was that it didn't get fully hot. Also, although we had key cards to access doors.. doors were either propped open or didn't latch. We did not try the breakfast.

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Easy does it

Great accommodations!

The staff was extremely helpful. I was traveling with a travel trailer and the parking lot more than accommodated the size of the trailer. They even put me in a room where I could keep an eye on it. The breakfast was outstanding! Staying another night... That's how great it was.

I didn’t like anything

A/c not working its best in the room and hallways were hot. One side door stays open/unlocked for anyone to get in

Bed was not comfortable room smelled like smoking

Beds are entirely to firm tossed and turned all night woke up with my body aching . Do not recommend.

There staff were amazing customer serivice was amazing. The property and beds were really dirty though

The hotel we ended up staying at was clean, well-maintained, and offered a fair balance between price, location, and overall condition. It was a good alternative to the original booking at Riverside Suite Hotel. Unfortunately, our experience with the original reservation at Riverside Inn & Suite Hotel was extremely disappointing due to the poor condition of the property. We refused to stay there and immediately booked into this hotel. Despite the circumstances, Hotels.com did not issue a full refund for the Riverside Inn & Suite reservation, which was very frustrating. While we were satisfied with the second hotel, we are disappointed in Hotels.com’s handling of the refund process. We hope that Hotels.com reviews such cases more fairly and ensures that properties listed on the platform meet reasonable quality standards.

The room smells like smoke

Excellent customer service, clean and friendly staff - thank you 😊

It smelt wet in the hallway and pool was dirty. We found a small spider in the bed and a small lizard in the pool.

Smelled like cigarettes

Like Coming Here With My Partner Sometimes

Not what I expected

First gave us a room the keys didnt work, asked to changed rooms as the neighbor was blairing music. Went back to reception and the lady gave us a different room( reception lady was very nice). New room.... tv did not work and no shampoo or conditioner in the room. Hallways smelt musky, also many people roaming around in and around parking lot after midnight.

The property smell bad, the room also smells really bad besides that everything else was ok

When I first came here I liked it when I stated returning things change the guy at night is decent that’s what made me return when i started coming back one of the ladies has ride customer service she always on the the she has visitors when yours checking in I reported it before haven’t came back for months come back same thing then she put u in bs rooms leaking shower overflowing toilet beat up ac stained towels I pay like everyone else I don’t see what’s the problem

The breakfast was terrible. Wish they has bacon and biscuits and gravy

Checked in really late felt un safe and by 8am i already had housekeeping harrasing us to leave

The property and room were both clean, good experience.

Really nice! Rooms are super spacious and clean.

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Feels like a home away from home

The doors to the outside didnt lock,the pool was dirty the hottub was cold

horrible

Great customer service and clean rooms.

Great room