The Aviator, formerly Smugglers Cove, Clacton On Sea by Marston's Inns

Unorganized

Again the room wasn't made up properly. Previously I've been sent down to a room that wasn't clean. Ended up watching the ladies do the house keeping. I was having a really nice day. Prices a little higher than I am used to, but not too expensive. I had some nice drinks and my girlfriend and I had a meal. By time you factor in the cost of the room, drinks, and a meal it's about 120 quid. Should be a nice time away. Then you find. Even after my girlfriend phone reception. That the room is made up of 2 singles instead of a double bed. Okay the lady did come and change it. But I was met with excuses. We are short staffed, someone else got it wrong. That kind of thing. I spend a lot of money with hotels and this kind of thing is becoming all too common. Also room 101 had terrible outside noise coming into it. It's an accessible room so sadly we can't always book elsewhere. It's either people above or those coming in and out smoking all night that stop you sleeping.I was going to book 2 nights but I can't risk going to work tired on Monday Room wasn't right and too noisy for a work night sleep

Nice room clean and everything you need. My only complaint was the mattress it was awful just how I imagine that a prison mattress would be.

Holes in the walls , mold in the toilet not clean at all the bed was so uncomfortable as they pushed two singles together

Check in staff were helpful, but apart from that not a very good experience. The room was not well maintained. There was a big brown mark in the bottom of the toilet, towel rail was broken, cobwebs throughout, walls all scratched, hair in the plug hole, kettle scaled up, lightbulbs not working.

The rooms are fantastic, the pub serves amazing food and staff are super. Cant recommend enough

Room was clean and newly decorated. Bed was very comfy. Quiet area, but good sound insulation anyway. Safe car-park visible from window. Reasonable menu for breakfast and evening meal. Maybe benefit from a small magnifying mirror in bathroom for ladies makeup?

The room was very comfortable and clean. Tea & Coffee was ample. Just got a snack from the restaurant and the food was excellent.

The property was very clean, comfy beds, short walk to the Aviator but the bathroom could do with updating as it was very smelly and tired looking.. I would definitely stay again though and recommend it to family and friends.

The room was comfortable but the cleanliness was very poor. We were kept awake by people running back and forth outside the room. Next morning there were drug/gas bottles in the car park.

Lovely staff, the bed was really comfortable and the breakfast was freshly cooked - so much better than the usual heat tray types.

Simply cannot complain at this pricepoint for 2 adults and 2 children (double and 2 single beds). Large, well lit carpark immediately outside and check in is in the pub/restaurant. Room was quiet, bathroom was fine, beds were ok. Cant complain and would stay again. (Note:Aviator pub/restaurant has bad reviews which put us off and so we ate elsewhere but... it was absolutely heaving all evening so the locals cant be wrong. Would try eating there next time)

Clean Room, Helpful Receptionist, Aircon worked, Shops nearby

A regular stay for us Lovely as always Room could do the some TLC

Easy to find, separate from pub so nice and quiet, very safe

We had a lovely stay, rooms airy and large, fabulous shower, tea/coffee making facilities. Parked the car outside our window. Breakfast was a bit disappointing, my husband ordered a full English, but when it arrived half the breakfast advertised was missing, living in France this is something he misses. We enquired the next day but it was still the same. Delivery the day we left 😔 . Buffet was good. The staff were great and very friendly Definitely book with them again.

Nice quiet area in retail park, supermarkets and food places near by, only 7 minute drive to sea front

The staff are extremely helpful and friendly. The cooked vegetarian breakfast isnt amazing so stick to the continental breakfast. The other food in the pub is good. The rooms are clean, beds are good, quiet rooms. I would stay here again. It is only really a 2 days stay place.

Breakfast was great, staff were lovely, but housekeeping wasnt up to standard, Pubic hairs left in bath, grime under toilet seat around rim, beds were very comfortable but rooms were very basic, no drawers, to put clothes in,

We checked in on the 6th at about 6.30pm and the place was very busy. The reception was welcoming had our booking and we checked in quite quickly given how busy they were. When we got to the accessible room we’d booked it was clear and tidy. Unfortunately there were no towels and only half a roll of toilet paper. Went back to reception and it was even busier and no one on the reception desk but one of the staff who was passing by acknowledged I was waiting and said she’d be back. She asked how could she help and I told her about the towels and she immediately went to get them for me unfortunately she didn’t hear me call out I’d forgotten to mention toilet paper. When she got back I told her and apologised and she could not have been nicer and rush to get me one and said though I misheard she take it directly to the room. I left my partner to wait and when I got to the room she was already there with the toilet paper. I was very impressed she did it all with a smile and was extremely welcoming even though she was rushed off her feet. My partner did have a problem when showering as he could not get the seat down to shower. The toilet seat was a bit wobbly . We were very tired and not very hungry so opted to get a Salad from the M&S food place next door but the menu for the restaurant looked as if it could meet the needs of families and judging by how busy it was it was very popular. We’d booked continental breakfast in the morning and it was very nice.

Clean. Very friendly and helpful staff.

Love ❤️

Good just very busy when checking in needed more staff

Our room was clean & comfortable :)

Everything worked

Check in was easy, staff were friendly, breakfast was offered at a reduced rate before stay so added that on and it was good value/tasty! Room was comfortable enough, location was good, we attended the airshow.

Great all round. Special thanks to Karen too. Hope to visit again

The only thing we didn’t like was having to check in at the Pub, but what we did like was the aviator Pub and the staff that worked there. The waitresses, and bar staff were excellent, free and easy parking was excellent. located nicely near shops and eateries.

Made to feel welcome on arrival. Very comfortable bed Walk in shower was very welcome

Very nice hotel & restaurant

Lovely friendly staff, great informative check in. We had a really lovely meal in the pub, food was hot and didn’t have to wait long at all. Situated near a small retail park, very quiet/peaceful. Hotel rooms spacious and very clean however the hotel as a whole including the room we were in could do with a little money spent on it. Mattress’ are very soft!!

Very good stay. Convenient and easy.