Mercure Dubai Barsha Heights Hotel Suites And Apartments

Ok

Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.

Abdallah in concierge was exceptional but a staff at the swimming pool was being funny. Rooms are clean but had to ask for towels and tissues. Overall, I’ll consider going back.

Great stay, very friendly staff, clean and spacious hotel room with nice view of the city

Hotel was fine, had valet parking complimentary. Only issue was when the housekeepers came to clean the rooms they took the dirty towels away but didn't replace them. So we had to phone them daily to bring towels to the room. Breakfast was ok can get busy if you turn up after 9.30 with a que outside. There is building site near it currently. The fuel station next door has a subway and papajohns. Other places to eat you have to walk all the way round as the hotel sits on sheikh Zayed road.

Overall excellent service

⸻ “Excellent service as always, this time with special thanks to Nazim and Zeeshar. Staying here truly feels like a second home. I’ll continue to recommend this hotel to othersit’s very convenient, close to the metro, and centrally located near Expo City and Dubai Mall.”

Anand, raqeeb and Elizabeth have made our stay more than welcome here at mercure. Ill be back because of them

Good

Everything was on point and nice. Staff were polite and respectful. The only thing was there’s no microwave in the room and some days they didn’t leave drinking water for the amount of people registered.

Very nice receptionists

Best Service

Clean and spacious rooms. Yummy breakfast included and delicious lunch/dinner available for purchase.

The check-in process took a bit longer than expected, and there was some delay in getting to the room as it wasn’t ready at the time of arrival. During the stay, there were delays in receiving basic amenities like towels and drinking water, which typically required a lot of reminders. Swimming pool was always out of towels, and steam and sauna was operated when you inform that you want to use it, means you shall remember to tell them in advance. On a positive note, the staff was cooperative and responsive once approached, and they did their best to assist whenever needed.

The bed was very clean and comfort but the food should have more variety.

Pros: Friendly staff at reception Rooms spacious Location very close to Metro so very convenient Cons: Cleaning was not effectively done before we checked in Missing towels in toilets Kettle was dirty (some previous guests put tea bag in the kettle which was not realised by the cleaning staff)

Housekeeping is very bad they never clean the room there alway some dirt the left also they don’t bring towels alway we have to call it’s my last time to stay in it I have tried many time to check out early and get refund but I am not lucky I did not get any response from the hotel through you

The room and stuff was so nice. Very nice hotel and good service. You Will feel like you are a boss in this hotell. Special Thanks to Heba for a good and smooth check out. I Will 100% recomend this Hotel.

Good service and good place

Everything was an amazing. Thank-you all the staff. Very good job.

Air conditioning was not working for 2 days and nights in the month of July with temperature of 45 degrees. Hotel room were so hot. WiFi does not work properly, comes and goes.

Excellent suite for families with kids

It was good stay and friendly staff

The hotel room was a very old style room, it needs a great deal of renovation. The wardrobe did not close, there was an unpleasant smell in the room because of the old filters of air conditioner. The plugs to charge the mobile phone was with a non european adapter and when I called the indicated number “0” for assistance, i was told I need to go to the supermarket to buy one. Imbarassing. The kitchen was not well equipped at all, we were in 3 and had only one knife and one spoon and a couple of plates and two glasses. All placed on an old rusty cupboard. The furtinure has a lot of dirty spots as well all the curtains. Being a family of 3 we were given a suite with only one bed. However I booked and payed for 3 adults. Calling “0” for assistance was not helpful at all, I was told to pay for an extra bed. My small advice, never call “0”, go straight away to the reception on ground floor for any solution. The reception sent us someone to place and extra bed and gave us one adapter (the other we bought, being in 3 we have more than one gadget to charge). General impression was not great however. Though, I’m thankfull to a Diana who helped us at the reception desk to solve our issues. At the check out the reception sent a person to check if all was ok with the room. In 15 years of travelling experience, I faced this for the first time. A bit humiliating, sincerely, it was difficult to worsen the conditions of the room. The position of the hotel is 20 steps from the metro, a plus.

Very nicely maintained with extremely helpful staff at all levels. Would definitely love to come back & stay again

The apartment is cosy and spacious. The bed is comfortable and the staff is friendly and helpful.

Excellent attention under the leadership of Very attentive and focused to provide the best service to their guests. Thank youI will be back again

The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.

Customer service was terrible and charged tax money more than it was showing at the booking time.

It was very good experience! Special things to all staff !

Excellent location and great service

Near metro, 2 bedroom suite is huge!. Needs to add more elevator