Chihpen Century Hotel

Hotel offers various interactive activities, room is clean, service is friendly, and we like the most is hotel offers staff assistance to transport luggage from the car drop off all the way to your room, saving the hassle for guests with a lot of luggages.

This was actually our second night at the hotel but on a separate booking. The second night cost only 2/3 of the first night and for the price, I would recommend staying at the hotel even with it’s downsides. But first, kudos to the check-in staff for allowing us to check-in just once and continue the stay in the same room. I’ve been to hotels that insist that we check out and re-check in because the bookings are different. Now the downsides (considering that they claim to be a 5 star hotel) - the gym is extremely small and ill-equipped (there are many better ways to make a small gym functional), the hot spring can barely be considered one (more like a hot tub), and as mentioned in my prior review, the carpark ramp is way too steep and there is no way not to scratch the front bumper lip when exiting (btw, I wasn’t driving a sports car but a Corolla Altis that only has me in it). To end off, the breakfast spread is actually pretty good.

The room was surprisingly good, spacious and comfortable. Surprisingly it has a weighing scale but lacked more basic amenities like a bottle opener. Also the wifi and TV disconnected which required us to ring the frontdesk to fix. We topped up for the buffet dinner but was frankly disappointed by the quality. I would rather be charged more and be served higher quality food. Major issue with the hotel is with the carpark. The ramp is so steep that it scratched the front bumper lip when exiting the carpark, and that is when I deliberately ask all the passengers to wait at the lobby with their luggage.

Upon check in, I lined up for my term to check in and was ignored when a couple walk right up to the counter and was helped before me. I didn't want to make a big deal out of it but I was clearly there first and the staff saw me waiting. Anyway, once check in, my room 711 had a slight hint of cigarrate odor. Someone clearly smoked in the room. I didn't ask to change the room as my parent stayed at the room next door. However, this left a bad impression immediately especially when the property claimed to be a 5 star hotel. What I liked abou the property. I like the full gym with all the different weights. The buffet breakfast was good with different choices. Final thought, I visited this hotel back in 2017/2018 and the hotel had a roof hot spring and I think it was great, relaxing and it was fun star gazing and looking at the mountains while enjoying the tranquility. This feature has unfortunately been removed.