Wyndham San Jose Herradura Hotel & Convention Center

Comfortable surroundings, friendly helpful staff, good food, good location. A shout out to Rudy and Jose for royal friendly treatment at breakfast,....

I have mixed feelings about our stay which we had to extend to 3 nights. I’ll start with the positive: -nice lobby and very helpful front desk staff -for a last minute reservation it was very reasonably priced compared to other budget hotels near the airport that were asking ridiculously inflated prices. -swimming pools with lounge chairs and shaded areas, garden like setting. -good breakfast if included in your rate, overpriced at $20 usd -king suite was spacious, clean and comfortable with lots of seating. No carpets in room so floor was clean. The negative : -many areas are screaming for repairs and renovations, broken tiles on foot paths, hallway carpets worn, stained, faded and patched. I have never seen carpets in such bad state, especially outside room ###. -bathroom, while clean and functional was so out of date it was a little depressing. -sofa had large scorch marks where some idiot rested the iron. -pool needs to be repainted -limited dining, just an Italian restaurant and a very overpriced snackbar( $15 usd for a ham sandwich). Long walk to nearby hotels for more restaurants. In the end we had a decent stay for the money, but this place is in dire need of renovations. If it is able to call itself 5* it is because it meets the criteria for room size, has a gym (surprisingly nice gym), pool and room service, but lower your expectations as it is not a 5* experience.

The best thing I experienced at this hotel is the staff. They are all friendly and helpful, especially Gustavo. He helped me with booking car at a good price, recommended a great hotel for the next stop. Really appreciate that. Another good point is the cleaness though my room is rather old than I expected.

Something from a 80s horror movie