eXo Boutique Hotel Mannheim

I booked three rooms for myself and two colleagues. This was my first time when I booked a double room, but since I was alone, only half the room was prepared. The double bed was made up for one person, there was only one towel, etc. Additionally, the bed linen and pillowcase were not clean; they smelled of cologne and sweat. The room also had a cigarette smoke odor. I raised these concerns with reception, and they advised me to send an email, which I did. Unfortunately, the email went unanswered, and nothing changed the next day. This was a disappointing experience, and I can’t recommend it to anyone

I recently had an extremely disappointing experience with Hotel Luise Mannheim. I booked a stay expecting a comfortable visit, but upon arrival, I quickly discovered that the heating system wasn’t working. This was a serious issue given the weather, so I raised my concern with the hotel staff, who eventually suggested that I leave, assuring me I would receive a full refund. Unfortunately, despite their promise, I still haven’t received my refund. I’ve contacted the hotel multiple times and even visited in person, but each time I’m met with a new excuse. This lack of accountability and customer service is truly frustrating, especially after being asked to leave due to their facilities not being in working order. I hope sharing my experience helps others make informed choices when booking.

Location near to City center; Next to Tramway, what makes it a bit noisy.

I am happy

No hot water in the morning both nights - room was fine and clean but if you try and have a shower after 9am the water is cold. I think the hotel needs to look at their boiler.

No hot water in the morning both nights - room was fine and clean but if you try and have a shower after 9am the water is cold. I think the hotel needs to look at their boiler.

Top Hotel in MA

Top Hotel in MA

Good location and valuable

Good location and valuable

Invasion of my privacy , Opening the door without asking permission

Invasion of my privacy , Opening the door without asking permission

This is a fairly typical German style hotel with a twist. Got there early and doors were locked. There was a number to call as you need a code to get in the building when reception isn't open which is only between 1 and 9 pm. They told me that they normally send a code and instructions via text but Expedia didn't send them my phone number. I just needed to leave my suitcase as I was going to my daughter's apartment, so the housekeeping staff allowed me to leave my suitcase in a room by the reception area which because of impending construction is on the second floor. What I liked most about this hotel was the location. It is a 15-20 minute walk from the Hauptbahnhof (main train station) and about a 15 minute walk to my daughter's apartment near the Klinikum. If you are a lite sleeper be aware this is located on a main road in Mannheim with lots of stores, clubs and restaurants. There was a pair of earplugs in the room but I didn't need them. Like other German hotels I've been in but room was large. 2 twin beds together with a duvet. Pillows were foam chunks and not comfortable and one pillow kept popping out of the case. Lots of outlets (European type). Room was warm, didn't need the heat on despite being cold outside. The daily breakfast buffet was standard far with usual German breakfast foods - Muesli, coldcuts, fruit, cheese, eggs, yogurt and great brotchen.

This is a fairly typical German style hotel with a twist. Got there early and doors were locked. There was a number to call as you need a code to get in the building when reception isn't open which is only between 1 and 9 pm. They told me that they normally send a code and instructions via text but Expedia didn't send them my phone number. I just needed to leave my suitcase as I was going to my daughter's apartment, so the housekeeping staff allowed me to leave my suitcase in a room by the reception area which because of impending construction is on the second floor. What I liked most about this hotel was the location. It is a 15-20 minute walk from the Hauptbahnhof (main train station) and about a 15 minute walk to my daughter's apartment near the Klinikum. If you are a lite sleeper be aware this is located on a main road in Mannheim with lots of stores, clubs and restaurants. There was a pair of earplugs in the room but I didn't need them. Like other German hotels I've been in but room was large. 2 twin beds together with a duvet. Pillows were foam chunks and not comfortable and one pillow kept popping out of the case. Lots of outlets (European type). Room was warm, didn't need the heat on despite being cold outside. The daily breakfast buffet was standard far with usual German breakfast foods - Muesli, coldcuts, fruit, cheese, eggs, yogurt and great brotchen.

Its like a hostel, at midnight a lot shouts at corridors drunk people, hourly user adults with +18 screams, Ok i agree that its a cith hotel but, If you are travelling with family dont choose this hotel. Also if you need a good sleep, its impossible, you can't. Walls are very very thin. Not recommended.

Its like a hostel, at midnight a lot shouts at corridors drunk people, hourly user adults with +18 screams, Ok i agree that its a cith hotel but, If you are travelling with family dont choose this hotel. Also if you need a good sleep, its impossible, you can't. Walls are very very thin. Not recommended.

Room had a unpleasant odor. Renovated main room but not one attachment where the sofa bed was

Room had a unpleasant odor. Renovated main room but not one attachment where the sofa bed was

It was hard to find, as it’s located in the walking area, no instructions have been provided. You have to walk around the block from the parking garage. Bathroom had bad, rotten smell. Other than that it was ok. The room was huge.

It was hard to find, as it’s located in the walking area, no instructions have been provided. You have to walk around the block from the parking garage. Bathroom had bad, rotten smell. Other than that it was ok. The room was huge.

Great location, big rooms, perfect for families

Great location, big rooms, perfect for families

Very central location. Some noise from the street on weekend nights

Very central location. Some noise from the street on weekend nights

Very central (although not very close to the railway station). All in all very comfortable - I'll be back.

Very central (although not very close to the railway station). All in all very comfortable - I'll be back.