The Dragon Hotel

We travelled to Swansea for Ironman weekend and, unfortunately, our stay at this hotel was an absolute nightmare from the moment we arrived. We had booked a triple room and were travelling as a family of four with a seven-year-old, a 19-month-old baby, a pushchair, luggage and all the equipment that comes with travelling with young children. To make matters worse, one of the lifts was out of service, so we had to squeeze ourselves, the pushchair and all our bags into a tiny lift to reach the seventh floor. When we finally got to our room, we opened the door to find just one double bed. There was no third bed and no arrangement whatsoever for our children. I simply don't understand how this happened. At check-in I even asked the receptionist what our booking showed, and he confirmed it was a triple room. He could also clearly see there were four of us standing in front of him, yet he still checked us into a room that was completely unsuitable. We then had the ordeal of loading everything back into the lift, bringing all our luggage, the pushchair and both children back downstairs before another room could be found. Anyone travelling with young children will understand how stressful and exhausting this is. Eventually, we were moved into what was described as an apartment. While it had a small kitchen and fridge, the room had a terrible smell that hit us as soon as we walked in. It was extremely unpleasant and made the room feel unclean. The sofa bed was also unbelievably uncomfortable—more like sleeping on concrete than a bed. My wife ended up with a very painful back after just one night's sleep. To make matters even worse, we were then told to wait outside in 32°C heat while the room was supposedly being prepared. We stood there with our 19-month-old son becoming increasingly distressed, crying and screaming in the heat, after being told it would "only take two minutes." In reality, we were left waiting for around 25 minutes. It later became obvious that, instead of providing fresh bedding, staff had gone back to the room on the seventh floor to collect the duvet and pillows from the room we'd been wrongly allocated—even though we'd only been inside it for a couple of minutes. The whole experience was badly organised, incredibly stressful and completely avoidable. Mistakes can happen, but the lack of attention to our booking, the inconvenience caused, the poor communication and the way the situation was handled fell well below what I would expect from any hotel. Sadly, this stay was a huge disappointment, and I would not recommend this hotel to families expecting a comfortable and well-managed stay.

I paid £*** for 1 night, firstly I was ok with it because it was last minute booking, when I arrived I came to know I have to pay £10 more for the parking, the parking was said to be included when I booked. Additionally, I saw cockroaches in the room which made the stay not convenient, the place is old facilities are really old.

Very good night sleep

We stayed in a comfortable bed, but the room was disgusting. The carpet was terrible, the noise when flushing the toilet was horrendous, the décor and pictures were old and broken, the window let in howling wind. We told reception, but the answer we got was 'i haven't seen the room so can't comment ' To make things worse we had to pay an extra £20 cash to keep this room 3/4 hours longer. A joke really.