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Hotel Puerta Roja Reforma

Top rated by guests

Exterior

Private kitchen

Private kitchen

Private kitchen

Private kitchen

8.0Excellent

(50 Ratings)

"Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late."

john

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(50 Ratings)

Apartment in Mexico City

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as free WiFi and a TV. Other amenities include laundry facilities, towels, an electric kettle, and a griddle.

Amenities at Hotel Puerta Roja Reforma

Free WiFi/internet

Non-smoking

Pets allowed

TV

Kitchen

WiFi/Internet

Microwave

Washing machine

Patio

Kettle

Oven

Laundry services

Ironing facilities

Towels

Hairdryer

Map of Mexico City

city location on map

Nearby attractions

Museo Nacional de Antropología

Six Flags México

Parque Bicentenario

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.0Excellent

(50 Ratings)

"Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late."

john

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(50 Ratings)

Apartment in Mexico City

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Mexico City

city location on map

Nearby attractions

Museo Nacional de Antropología

Six Flags México

Parque Bicentenario

About this apartment rental

While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as free WiFi and a TV. Other amenities include laundry facilities, towels, an electric kettle, and a griddle.

Amenities

Free WiFi/internet

Non-smoking

Pets allowed

TV

Kitchen

WiFi/Internet

Microwave

Washing machine

Patio

Kettle

Oven

Laundry services

Ironing facilities

Towels

Hairdryer

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.0 / 10.0

Excellent(50 Ratings)

6.0 / 10.0

Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.

3.0 / 10.0

Area OK

10.0 / 10.0

Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.

8.0 / 10.0

Our stay was fine, i just want to clarify this is not a hotel is an apartment.

2.0 / 10.0

Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.

5.0 / 10.0

Good location! Good place to stay!

10.0 / 10.0

Everything was fine. The only thing I would have liked more of is more warm water when showering.

3.0 / 10.0

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.

10.0 / 10.0

This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.

4.0 / 10.0

The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Hotel Puerta Roja Reforma. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Hotel Puerta Roja Reforma pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hotel Puerta Roja Reforma?

We found 15 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, tv, and kitchen.

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