Comfort Suites Austin NW Lakeline

Great service

Overall my stay was pleaent front desk was helpful & friendly. The area isn't great several homeless ppl walk the area but it I felt safe. Room was clean & comfy. Before my check out time around 9am. I was abt to shower & the housekeeper just opened the door. Luckly I had the security lock in place, she closed the door. When I left she was still cleaning another rm. I gave the awkward smile & nod, rolled her eyes & started towards my room. When the elevator door opened another housekeeper exited onto the floor. Before the doors closed I overheard the housekeepers speaking in Spanish about me being the reason why she was still on the floor waiting to clean my room bc I didnt check out early enough & how she almost walked in on the fat girl. I dont look like I speak Spanish or cld even underatand it but I do. I get it you want to finish ur job as fast as possible, I work in the service & hospitality industry & even I know to never talk bad abt guest in front of them. I've talked bad abt guest bc of the rude and entitled attitude but never around other guest or in ear shot of the guest. If I wld have yelled talk ugly to her or been rude I wld understand the comments but I didnt say anything gave the awkward nod & smile. I didnt complain to the frnt desk about her almost walking in, bc it was an accident but her comments were unnecessary rude & uncalled for.

Nice hotel

Property was exactly what we needed. Clean and safe, plenty of restaurants and grocery near by. The elevator made some loud creaky, struggle noises. Did not feel safe. Its an older location so not surprised plus it was very affordable.

It’s ok for an overnight stay.

It was very Unclean, no AC in hall way or walkway. Receptionist wasn’t so informative nd friendly. BF was terrible, as the pancakes machine wasn’t working and there was no cream cheese. Very less options to neat, coffee was way nasty. Overall our stay was terrible nd this is the 1st time we experienced this from comfort-inn 😒

Room is ok. Good Breakfast comes with room.

The hotel has seen better days, but for the price it was ok. The pool was available which was a huge plus point after days of going without despite promised to our kids. Our last hotel had broken washing machines, so it was a double whammy when this hotel also had a broken washing maschine and dryer.

Thank you for everything!

It was a really good service.

Hotel was spacious, bed was nice and comfortable. Our only observation was the WiFi was not working properly on the third floor, but hotel staff were able to move us to the first floor on the second day. Hopefully hotel staff would correct this issue for future guests.

The hotel is outdated, the breakfast was disgusting (bad coffee & unhealthy junk, except for the bananas), the carpets are gross and stained (rooms, hallway), the bedroom was super dark and dungeon-like, and shower floor was dirty & stained. We are on a prolonged visit to the area and wanted to save a little money on hotel costs, but this was NOT worth the savings.

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty

Breakfast was good. Overall cleanliness and hygiene can be improved.

Sofa bed was hard but the staff was nice the cleaning lady was kind and helpful.

The drawers in the tv table would not stay closed. It was very cold in our room. The lights went out the morning we were packing up to leave. The tub had no plug for baths.

The check in is smooth it is just the place is smelly the carpet maybe. Elevator smells really bad and the room restroom, the water is leaking when you take a bath.

I like how spacious the rooms are! The free breakfast is great!

Restroom totally run down and A/C auto setting not working.

This location is NOT fit for a family or anyone who cares about the safety of themselves or their belongings. Constant illegal substance use, alcohol use and shady behavior both inside and outside the hotel all hours of the day & night. At night my husband was approached by someone telling him to follow them to the ATM to take out money for them. When he declined we went out in the morning and found our car had been punched in and keyed. When asking the front desk to check cameras in order to file a police report they said there is zero surveillance anywhere on the property. The cleanliness of this hotel is nonexistent, the smells are horrible, the staff are rude, and the pool is murky with broken chairs surrounding it. Steer clear of this entire property. The price does not match the venue. It is horrendous.

Not recommended. Smells mold. Limited tissues.

Good

Several issues: beds weren’t made, electrical outlets didn’t work, no tissues, no muffins for many days, fridge leaked, towels weren’t replaced etc. The rest of the issues are listed below in a photo

The entire hotel looked to have water damage. It smelled of cigarettes and old spice.

Would visit again.

Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool

Early morning continental breakfast, 6:am Clean pool area

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.

The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.

Ok

Run down needs updates elevator sounded like it was gonna shut down. There was a massive roach in our room and the smoke detector was disconnected and not even in the room