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Westgate Smoky Mountain Resort & Water Park

Top rated by guests

2 outdoor pools

Villa, 3 Bedrooms | Private kitchen | Paper towels

Villa, 1 Bedroom | Desk, laptop workspace, iron/ironing board, free WiFi

Villa, 4 Bedrooms | Living area | Flat-screen TV

Paper towels

8.2Excellent

(1,093 Ratings)

"This was the best stay ever near the Smoky Mountains. The experience was definitely enjoyable, and I would highly recommend it!"

Aseel

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(1,093 Ratings)

House in Gatlinburg, TN

4 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this house rental

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Westgate Smoky Mountain Resort & Water Park

Pool

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

Map of Gatlinburg, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(1,093 Ratings)

"This was the best stay ever near the Smoky Mountains. The experience was definitely enjoyable, and I would highly recommend it!"

Aseel

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(1,093 Ratings)

House in Gatlinburg, TN

4 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Gatlinburg, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

About this house rental

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(1,093 Ratings)

5.0 / 10.0

Perfect just Perfect

5.0 / 10.0

This was an overnight while traveling. It is beautiful!

1.0 / 10.0

I won’t be back to Westgate. Our room was decent, nice bathroom space, stove didn’t work, no balcony on our Villa. Apparently we needed to get the Deluxe Villa to have a balcony. The worst part of the room was the lack of natural light. We had one small window… in the whole “villa”. Lots of amenities on site, most of them you have to pay extra for, not a huge deal. The part that was really off putting was this timeshare scheme they have going. We were invited at check in to attend a presentation with lunch to give our opinions about the facilities, and afterward they would give us a visa prepaid card, that would last 90 minutes, “but usually they finish before that”. What actually happened was a one on one car salesman type person who showed us a villa, and tried to convince us to buy a timeshare with them for 2 hours and 45 minutes. I told them I wasn’t buying anything at the beginning, and about 5 more times throughout the whole process. After I said no he would say that’s fine and let’s just wait for my boss to come over and I can review his performance, they never asked me for my opinion, just kept trying to lower the offer each time a “boss” came over. Just an epic waste of time on my vacation. The rest of the trip was great though, just anytime I was away from Westgate.

10.0 / 10.0

This was the best stay ever near the Smoky Mountains. The experience was definitely enjoyable, and I would highly recommend it!

3.0 / 10.0

It was a beautiful resort and very friendly staff. I was a bit disappointed when I found out the water park wasn’t included with our stay which I find a bit odd. I also didn’t appreciate that they try to push you to join their timeshare when we were there to relax and explore the area.

10.0 / 10.0

Property well maintained.

10.0 / 10.0

View from my room was amazing

8.0 / 10.0

the smoke alarm went off 5 am in the morning maintenance did not get there till about 9 am

10.0 / 10.0

The property was great. I have no complaints about that. I had a wonderful experience and stay. I just wanted to put a beware that this property is a timeshare and they will try to get you and waste your time.

10.0 / 10.0

Stunning views of the Smokies!!! Very clean property. Staff extremely friendly snd helpful. Love, the fact that you can text and ask questions (waterpark hours, and prices) and get an immediate response. And also request housekeeping services. Room was spacious and equipped for everything we needed for a weeks stay. Would highly recommend this property.

3.0 / 10.0

Room was nice but would have liked if the waterpark and breakfast were included

2.0 / 10.0

I thought the inside pool was included in the room cost. The water park was an additional charge for a smallpool whiched happened to be dirty/filthy. The communication about hiden fees wasnt expected. Short staff and very pushy sells/ staff. Not very friendly in the checkin/out area. Loud and noisy environment constantly sound like someone was trying to break into the room due to have to have the ac so slow to keep the room cool in additionto the fan . The transportationaround the area seemed to be a cool idea until one guy tried to run us over and was clearly speedingpast us even though there was a sign that said watch for kids and people. The food is okay the ribs are way to over seasoned with bbq. Dont waste your money here. Wish i could get my money back and get anotherhotel room somewhereelsewhere

8.0 / 10.0

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in

10.0 / 10.0

Amenities were a plus!

5.0 / 10.0

The place offers many amenities to meet travelers needs. My self and my daughters enjoyed it

10.0 / 10.0

Absolutely loved our visit, Staff was friendly, accommodation were wonderful, quiet, close to nature.

10.0 / 10.0

This place is so beautiful and so friendly! The building we stayed in was only 2 weeks old so everything was new! We needed extra blankets and all we did was text and it was at our door! Westgate has got it down! Several pools and the onsite restaurant was so good for breakfast and dinner. Definitely will be coming back!!!!

10.0 / 10.0

Our rooms were brand new, everything was perfect! We definitely will be coming back!!!

8.0 / 10.0

5 min After checkout time, the door is automatically locked. Need to go to the front desk to op n the door. Don’t close the door after checkout time.

8.0 / 10.0

Nice place and very clean but be aware, they will try to sell you a time share. Also, the waterpark cost extra - $35 for adults and $17.50 for children. Parking can be difficult but they do offer shuttles.

10.0 / 10.0

Nice

10.0 / 10.0

Location, location, location. Great staff, great food, great water park for smaller kids. beautiful views, great rooms. This is a great place to take your family or couple to get to the mountains and relax or head out to the local areas.

10.0 / 10.0

My family and I enjoyed our stay here

8.0 / 10.0

Nothing unique, but it was quite and very relaxing. the environment was very friendly atomosphere was Great! I would definitely recommend it to my friends and I would come again!

4.0 / 10.0

The customer service was not great. The staff at the front desk were very rude and made us feel like we were an inconvenience to them when we were trying to have questions answered.

6.0 / 10.0

Room was great. Property is in a pretty location. But it is not truly a resort. it’s a timeshare property. Resort fees without the resort amenities. Did not clean our room. Did not offer any option for a late checkout. Front desk is available by text messaging which is nice but does not provide much information or offer help in response to questions. Minimal food options on the property but fortunately Gatlinburg has a variety of wonderful places to eat.

6.0 / 10.0

It was a very nice property. We thought about staying again until we got pushed way too hard to buy a timeshare. This business model is too aggressive.

10.0 / 10.0

Great place

10.0 / 10.0

The views were great and the room we stayed in was redone recently. Very clean and nice.

10.0 / 10.0

Its very scenic. The mountains and wilderness are beautiful. Pigeon Forge is literally right down the street.

10.0 / 10.0

Everything is very good, very good impressions of the place, but the sales area overshadows everything magnificent about the hotel, super tedious, disrespectful to the customer, they tell him that they have a 90-minute tour of the place and they have 5 hours wasting your time and my money trying to sell rooms that in the end, if it suits the customer, they tell you that without commitments and then they get brave, the kindness is over and already, they retire and this is like a dog they played with him and they finished.

6.0 / 10.0

Are room was hard to get to with 2 small children not fun carrying a baby and strollers up several flights of stairs additionally no food available in water park had 2 walk accross the street all wet to get food

10.0 / 10.0

My husband and I reserved a unit for our son and his fiancée. They reported back to us that this is one of the best places to stay. Great views from unit. Very convenient to everything.

10.0 / 10.0

Our stay was great from the moment we checked in. Our check in assistant was very friendly and thorough explaining everything offered at the resort as were all other staff members. The water park was definitely a hit for the kids and for us to see them have so much fun. We absolutely will be returning. Thank you :)

5.0 / 10.0

The resort itself is amazing, well kept, and the front desk staff are very helpful. However, DO NOT let them talk you into attending the timeshare presentation. They had a great deal on some amusement tickets that we were going to purchase anyway. We just had to attend the presentation to get the tickets. I asked the concierge FOUR TIMES how long it would last and he said "no more than 90 minutes". 4.5 hours into the presentation we realized that was a lie. As another review on here has said, it is very high pressure and they basically expect you to purchase a timeshare. Luckily, my wife and I stood strong and refused. They were very unhappy, but as I told them, WE PAID TO BE HERE! We were not there on some free two night getaway that required a timeshare presentation. All that to say, this is a wonderful property with great amenities and staff. Just make sure you STAY AWAY from the timeshare presentation!

10.0 / 10.0

Perfect location with a gorgeous view! Top notch cleanliness of rooms and property! Excellent communication with resort staff.

2.0 / 10.0

Had to walk to room, no parking, locked gate. trash all over the place outside the room and surrounding area.

8.0 / 10.0

I came to the resort with my 7 year old grandson. The host gave us a room that we had to park away from and walk up a hill. He had already mentioned bears and all I could think was what am I going to do if I encounter a bear walking up this hill alone with my grandson? I wish he could have put us with a better accessible room. This was the only issue I had with the property. The rooms were perfect and had all of the amenities. My grandson loved the water park and I loved the fact that public transportation did make a stop at the resort.

10.0 / 10.0

It was beautiful.

6.0 / 10.0

The room was to small for 5 people.

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