Austria Hof Lodge

Had been backpacking with my family for over a week with my family had 3 rooms booked. We came early just after 3 pm to see if we could check in early. I didn't even say anything, just started to walk up to the window to see and he snapped at me and said I couldn't check in until 4pm. Before 3:30 a couple came out with their keys, obviously having checked in. So I went to wait inside, another family came, tried to check in and couldn't. I went up again and he said our room wasn't ready, fine. Proceeded to check in at least 2-3 more groups without saying anything to me. The group that couldn't check in came back and asked me if I had still been waiting to check in(as he was checking in someone else) and I said yes. The host overheard and then said our room was almost ready. He called me up after that group after waiting an hour with no communication or acknowledgement that I had been waiting. He was nice enough checking me in but I just really didn't appreciate being snapped at and ignored. Room was fine, grab and go breakfast ok. Hot tub not working and even though it said to mention if that was an issue, seemingly no accommodations made for it. Restaurant/bar over priced and basic.

Beautiful room. Everything as described and helpful staff

The bed was incredibly uncomfortable - a simple upgrade on the mattresses would make this place an excellent place to stay. Otherwise, the staff was very friendly and made us feel like home, the restaurant/bar is great (hospitality and food were excellent), and the location is very convenient. Will come back to stay again, if the beds are upgraded (it felt like both my partner and I were in our own separate tacos in the same king bed). I write this review in hopes that the property considers upgrading the mattresses and to caution travelers whose trip will easily be derailed from neck/back issues from a night of poor sleep.

Really welcoming and friendly team - from Reception and the bar. Really enjoyed our stay, thank you