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Mercure Sheffield Kenwood Hall & Spa

Exterior

Classic Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Serves breakfast, lunch, and dinner

Body treatments, hot stone massages, body wraps, body scrubs, facials

Classic Room, 1 Double Bed | Premium bedding, in-room safe, desk, laptop workspace

7.4Good

(1,003 Ratings)

"Very friendly and helpful staff"

Jill

Don't miss out! Price and availability may change

7.4 / 10.0

Good(1,003 Ratings)

Hotel in Sheffield

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Hot tub or spa and more

About this hotel

Hotel with a full-service spa, near University of Sheffield
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Housekeeping is available on request.
Mercure Sheffield Kenwood Hall & Spa offers 114 accommodations with safes and hair dryers. Beds feature premium bedding. 34-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Mercure Sheffield Kenwood Hall & Spa

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Map of Sheffield

city location on map

Nearby attractions

Yorkshire Wildlife Park

Sundown Adventureland

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.4Good

(1,003 Ratings)

"Very friendly and helpful staff"

Jill

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(1,003 Ratings)

Hotel in Sheffield

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Hot tub or spa and more

Map of Sheffield

city location on map

Nearby attractions

Yorkshire Wildlife Park

Sundown Adventureland

Available Rooms

About this hotel

Hotel with a full-service spa, near University of Sheffield
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Housekeeping is available on request.
Mercure Sheffield Kenwood Hall & Spa offers 114 accommodations with safes and hair dryers. Beds feature premium bedding. 34-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.4 / 10.0

Good(1,003 Ratings)

5.0 / 10.0

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

5.0 / 10.0

Yes it relaxing nice view

3.0 / 10.0

Staff were friendly and helpful, grounds are lovely. Hotel is bit tired but OK. Weird smell if you stay down in the junior suites, the corridors smell like drains

5.0 / 10.0

Beautiful hotel in gorgeous surroundings. Room was clean and comfortable. Food was absolutely amazing, the spa and treatments were lovely, and staff were all fabulous! I'd definitely return!

3.0 / 10.0

Room was a good size but being below Reception (level 2) our window looked out straight on to the grounds so we had to keep the curtains closed. The double bed was in fact two singles, which isn't unusual but the headboard for one of the beds was attached to the wall in the corner, which meant that half the mattress didn't have a headboard. And the plug socket was on the wall right behind it. Generally speaking it needed a good clean and updating. As we were only there for one night we tolerated it but probably wouldn't stay here again.

5.0 / 10.0

We regularly stay here as it’s close to our family. The rooms are big, warm and comfortable with the addition of bathrobes. and the beds are to our liking. A bit of comfort on a cold autumnal day. The breakfast’s are fabulous with a large selection of hot and cold foods. The grounds of the hotel are nicely laid out and come in handy to walk our dog

10.0 / 10.0

Very friendly and helpful staff

10.0 / 10.0

A decent hotel for an overnight stay . Excellent breakfast and lovely grounds . Helpful staff . Rooms could do with a bit of a spruce up but nothing too major , nice bathroom with the handrail being a nice touch .

5.0 / 10.0

Beautiful and peaceful scenery… great place to unwind… loved our room as it opened up to the lake… would stay again and again… thank you

10.0 / 10.0

The barman Gaba was on his own on Sunday night. He took the meal and drinks orders, he delivered the drinks and the meals. If anyone was at reception he would deal with them. All this was done with a smile. He also made sure all the guests were spoken to and he had a lovely,lively laugh. He and the rest of the staff made our stay superb. We will go there again.

8.0 / 10.0

The grounds and spa were lovely. Room large and airy. Great stay.

8.0 / 10.0

The checkin was smooth the room was nice but badic breakfast excellent cudyomrr service excellent but i didnt luke wgwre the pool was situated it felt very dangerous

5.0 / 10.0

Great venue and friendly staff

8.0 / 10.0

The hotel is in a good location for events and meeting friends and family in Sheffield. The bed was comfortable. The view from the room window was very pleasant of the hotel grounds.

5.0 / 10.0

Great experience as it always is here.

8.0 / 10.0

Lovely hotel, just needs a little updating

8.0 / 10.0

Such a lovely welcome from Nicky, so friendly, helpful and happy. Room was nice, great view. Bed was clean and tidy but just couldn’t lie comfortably.

2.0 / 10.0

We had a room which overlooked a mound which made rm dark. There were only lamps one ceiling and bathroom lights. The bathroom light through the switch in middle of night. My husband didn’t want to wake me by calling maintenance. We couldn’t have shower in morning it was too dark and unsafe. Reception Staff were really good unfortunately it took a while by time we got to breakfast it was limited. This was reported to manager who offered us various things to apologise. We took him up on a drink orange, lime and Soda. The surrounding area of hotel is beautiful shame hotel isn’t.

1.0 / 10.0

I booked a room through Hotels.com for Thur 26th June. I was not told when I booked that there was a prom that night and all I wanted was a quick meal and an early night. The restaurant was full, as no other guests wanted to sit near the unbelievable loud music. There was also a coach tour of what can only be described as pensioners so to say it was busy was an understatement. I stood 5 deep at the bar to order a Lamb Kofta hanging Kebab and a glass of wine. I asked for a receipt but because the music was so loud they ignored me and served the next person. My food was very undercooked and ended up being eaten by the dogs sitting next to me. Please see the attached photo. When I finished I asked to speak to the manager, he said that they were too busy to print my receipt but reception will print it for me in the morning. I messaged the hotel from hotels.com to ask for the receipt in the morning and nearly a week later no response. In the morning reception said that there was no manager on shift last night. They said I spoke to a supervisor and he should know that reception cannot print out bar receipts. 1 week later and I'm still £30 out of pocket.

6.0 / 10.0

Really friendly and helpful staff On the downside, tired dated rooms, very noisy late into the early hours due to a wedding b

2.0 / 10.0

Arrived on the Friday night at 8:45pm after a 4hr drive. Booked 2 rooms for wife and I and 2 university age kids. Wedding reception going on. Reception explained there was a wedding, but it would finish at 12:00 midnight. Full menu served until 9pm. Then it is pizza and sandwiches only. Given room near wedding venue, things in room vibrating, paint on bath flaking off, went to bar to get food. There is no separate bar for the wedding, so you are in effect part of the wedding. Dance hall right next to bar, volume high. Wedding guests enjoying themselves and looked happy. Pizza was borderline, had to remove fist size lump of onion chutney. Cider tasted stale. Could not really talk in bar, so ent to room. Very hot as gets sun late into evening, window closed or open, fan provided but clicking all night, wedding venue volume very high, but stopped at 12:00 midnight. Did not sleep at all. Visited Sheffield Uni for a tour (our primary purpose for the visit) and the hotel is walkable distance 30+ mins. Got back at 6pm, thinking to sit in the bar and relax, but no, another wedding. Reception informs us will finish at midnight. No alternative room available away from the noise. Curtains opened to warm the room nicely. Explained cannot go another night with no sleep and checked out of the venue at 7pm. Hotel could not do anything as it was booked through Expedia. Expedia tried to contact hotel and ask for a refund, but no permission from hotel. Expedia has give some credits. Not good.

2.0 / 10.0

The hotel was not as depicted. The receptionist was quite abrupt and really not that friendly.The pool had plastic loungers with baby changing mats on, as cushions at the back. The pool was loud, a group of 8 children were screaming and shouting, dive bombing, fighting and getting into the jacuzzi ( which was not permitted, as they were too young). These issues were not addressed by staff. As we entered the pool there was a lady on the floor who had hit her head, where she had slipped. The hotel was very drab and in need of updating. We will not be staying again and we certainly will not be recommending. The only reason I have given one star is for the bar staff, who were friendly and the food they made was nice.

6.0 / 10.0

The best part of this hotel is definitely the location. It is in a tranquil oasis just a few minutes away from Sheffield city centre. Sadly although the area was beautiful it was let down by litter in the hotel grounds and very unkempt & overgrown trees & bushes everywhere. Access to the patio was limited - only being accessible via the restaurant/function room or by walking around the back of the hotel and battling along an overgrown footpath. The room we stayed in was extremely tired although functional. A shabby bathroom & poor quality & limited selection of tea & coffee making facilities. We had breakfast our first morning for ease and again although some elements were good there was a poor choice in some areas. No marmalade or choice of jam on a breakfast buffet?? Just again a cheap, poor quality strawberry jam in plastic packaging, The staff were all very helpful and polite.

5.0 / 10.0

It was our second stay, we loved it the first time and we loved it this time although our room wasn’t quite as nice. Lovely, friendly and helpful staff.

8.0 / 10.0

.

6.0 / 10.0

We got an upgrade to a bigger room. The hotel is ok but the upgrade rooms are really dated.

8.0 / 10.0

It was a tale of two halves. Nicky and Lisa on reception were really helpful and pleasant, as were the other staff we interacted with, but housekeeping let the side down. Lipstick marked glasses and a less than pristine bath on arrival; our cups weren't refreshed but towels were (even though we didn't ask for them) on the second day. It is a lovely spot though.

5.0 / 10.0

Very relaxed and easy with a seriously comfortable bed. Friendly staff, very clean room.

4.0 / 10.0

The staff were all very welcoming to our children. Kelly went out her way to help us with our luggage as we were leaving. The room was very spacious even with our double pram and travel cot in the there as well. The only two bits that were disappointing were the ants by the pancake machine for breakfast and the room was tired, it needs a refurb!

8.0 / 10.0

Staff amazing…..

5.0 / 10.0

Brilliant team on reception, Nicky was so friendly, welcoming and fun. She created a great atmosphere

4.0 / 10.0

It is a lovely hotel in a great location. It is a bit worn, the shower door didn’t close properly however the shower was fab. Bed was huge and comfortable. Breakfast was excellent with lots of choice. Staff were very friendly. There was a wedding on and the music was loud when trying to get to sleep but wasn’t really a big problem.

3.0 / 10.0

Staff very friendly but hotel was very average and not what I expected from a Mercure hotel… room offered free minibar but only a can of Pepsi and a can of Diet Pepsi in it…

10.0 / 10.0

Lovely hotel & gardens; excellent location & value.

2.0 / 10.0

Initially the room was adequate. On inspection Room 301 is dated requires significant repainting; filling and caulking in many places and round shower and bath. I gave a full written report to the Housekeeping manager. The was NOT CLEANED at all no change of Towels and Bed not made on the Monday 19th May of our 3 night stay. I have requested a Reund.

2.0 / 10.0

Looks nice from the outside. That’s as far as it goes. Rooms are a shambles / very tired. Local authority housing unsavoury characters in hotel doesn’t help either.

6.0 / 10.0

Lovely hotel exterior and grounds but the room and bathroom need a good update. Lots of little moths in the room which needs looking into.

10.0 / 10.0

Beautiful gardens and lake ,staff very friendly and helpful

5.0 / 10.0

Just the one night. Comfortable, friendly and helpful staff. Definitely worth the price. I recommend this hotel

2.0 / 10.0

This hotel is basically fawlty towers. We ordered lunch which came to £45 and the majority was inedible including coleslaw with a skin on top from how long it had been left out. The spa is extremely run down and we were refused robes despite having treatments booked. Nobody seemed to know what was going on and were as confused as we were. All of this was topped off by the dog a few rooms down which had been left alone in the hotel room and barked constantly. I had 3 hours sleep due to the “double bed” actually being two singles of different heights pushed together and the one I slept on was on a slant so I spent the night being rolled in to the gap between the two beds. Would never stay here again and if I hadn’t have been so tired this morning leaving I’d have raised it with reception

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