Staybridge Suites Detroit-Utica by IHG

The staff at this location is very friendly & accommodating; however, the suites are in need of maintenance as well as a more thorough cleaning. When arriving at our suite we found random bits of cereal under the couch and under the ottomans in the common area. We also found change and a random assortment of towels in the living room tv stand drawers. The plates in the kitchen cabinet had bits of food and when we opened the dishwasher we found the previous guests’ dishes inside. Front desk offered to move us to another suite, but we were only staying for 1 night and declined her offer. She also offered a 15% discount on our stay, but as we booked through hotels.com we needed to go through them to apply the discount. Apparently when hotels.com approached the hotel they refused. The paint on the walls was chipping, and the soap/lotion dispenser in one of the rooms had fallen (or was ripped). The stand was sitting on the bathroom counter and no effort was done to either re-install the stand or repair the wall. The tv remote in the common area needed the batteries replaced and the ottoman in the common area had some pretty visible stains. I can only imagine how rushed their cleaning and building repair staff must be to have overlooked so many issues in one suite and deem it appropriately clean to assign to a guest. I cannot emphasize enough how friendly and helpful their staff was, but it was clear they were RUSHING to get their job done.

I like this place it was excellent i stayed there with family for two days and it was so comfortable abd it was so comforting and comfortable and the staff was friendly and i would definitely come again and the rooms felt like home and it was very clean

Everything was absolutely wonderful

Room was not clean, toilet seat not bolted, yet staff was attentive to address next day

Was a very friendly place to stay. Very beautiful

The hotel is chill and very quiet

Dark parking lot at night, not enough lights. People lurking around outside. First room assigned had a door that wouldn’t close or lock, second room smelled like mold and towels in the bathroom were damp on the shelf. Room was very outdated.

This is s terrific Staybridge location. Great staff, clean and comfortable rooms, nice breakfast and a perfect location.

Great staff, nice breakfast and clean room

Nice main entrance and nice swimning pool

It was nice that the room had a kitchenette. The room was spacious & cozy. Would consider going back.

Loved it

Much needed repairs in bathroom of our room. The door was wilted and had stains. The room wasn’t as clean as it could have been. They didn’t clean it for 2 days and had to keep asking for towels.

Nice

The bed and furniture were comfortable. It’s nice to have option of a soft or firm pillow. The Tv remote was missing the back cover and didn’t work that well.room had some repairs around the shower area that looked a little sloppy,

Nice roomy place. Had almost everything u need. Shower needs refill, alittle paint peel which didnt bither me, annd an old house smell but i was fine with it. Would stay again.

Honestly, the biggest issue with this property is that it is old and just not maintained very well. Mold (possibly black mold) on the bathroom ceiling. Peeling paint. Carpet worn & snagged. As much as we’ve enjoyed staying here, it is in desperate need of updating!! Additionally, the breakfast wasn’t as nice as last time we were there…the exact same thing was served every morning we were there. The oatmeal had several inches of water on top and even after stirring looked uncooked and unappealing. The worse part was that our door didn’t close & lock when we left. We had to lift up on the door to get it to latch, which was not only inconvenient , but also a security issue. The staff was VERY nice and helpful, which is always a plus :)

I booked the hotel through Travelocity and paid in advance-in full. My family and I were waiting for our townhome to be ready on the 8th. We checked into the hotel and immediately noticed that it did not look like the pics. It is outdated, smelly and dirty. The first room was not feasible because the patrons in the room next to ours had a dog that constantly barked. Thus, our room was changed. When we settled into the second room, my husband was taking a shower (the bathroom was dirty and the paint was peeling in the shower) when I noticed something flying around. There were bees everywhere! Yes, bees!! I took a quick video and went to the front desk to report it to the receptionist (who was extremely nonchalant). She began the process of putting us into another room and I asked to see it first. Upon entering the room, I could smell mold and mildew. However, at this point (10:45 pm), my family and I just wanted to get some sleep. My husband had to wake up at 2:30 am for work. We packed up to move into the third room when the reception met us at the elevator stating that the room was “out of service” and no other rooms were available. She told us that they were affiliated with the hotel (Courtyard) next door and we could start a reservation over there by paying upfront. Travelocity approved our refund which would take 7-10 days! We were basically homeless. The hotel refused to comp us that night at the Courtyard so we could sleep and figure the rest out in the am.

It was nice and quiet. The pool was a great amenity to the room. Staff was very considerate.

My Second Time Staying with This Hotel I Brought back 10 girlfriend's and we had a blast Front Desk Stephon Such a Awesome Person always go above and beyond ❤️ Staff Great people This place attracts Beautiful people from all over Thanks Stay Bridge Utica Michigan

A kitchen makes life easier, just wish the coffee maker worked , luckily there is coffee avaliable 24 hours a day in the lobby. Overall it fit our needs

We are a family of 5 with young kids and the suite we had gave us the feeling of home away from home. We enjoyed our stay here.

Everything was great! I would go back!

It was okay but would not stay again but the staff are lovely

Wish the room was cleaner and tv remote worked

2nd time I have stayed. Loved it. The staff is friendly and the breakfast is good.

Everything was good the only thing is that they need to replace the luggage Cart

Amazing place

Close to Optalis rehabilitation center where we are caring for family

The bathrooms are very run down with peeling paint and drywall. The furniture was so stained we had to cover it with towels and blankets. The living room furniture was sagging and uncomfortable. The hotel needs a serious update.

We stayed Thursday thru Wed. Our stay started off rocky but the hotel fixed it by getting us another room on Sunday. The night clerk could use more customer srvice training on how to handle room problems at check in. As mentioned she eventually got it, but it took some back and forth and involving 3rd party booking site. The hotel rooms are a good size, but worn down and needs alot of small repairs like door handles, knobs, cabinet doors, carpet could be replaced in some areas. There were no bugs...besides big spiders outside. The hotel breakfast and Ban (attendant)was awesome. Ban cuts fresh strawberries every morning. Front desk Stephan very helpful with things around town/detroit and Ad (Housekeeper from romania) so caring/talkative. All the guest were friendly and talkative.The location is not in detroit, but the drive in and out was fine. The location is near alot of restaurants and stores, which is very helpful with picky eaters. The outdoor pool was a great size at 5ft deep. Nice outdoor seating. The parking was not that great. The back/side parking lots are very very dark. Parking fills up very fast at night. Overall clean, safe and close location for your getaway. I would stay again. If your a colder temp person shairing room with others bring a extra blanket/heavier pj's b/c the temp is hard to fit everybodys needs.

It was clean and the employees there was very nice, even when I called and said I was going to be running behind check in hours they work things out and I was able to still check in with no issues..