Comfort Suites University Area Notre Dame - South Bend

The room was dirty and smelled awful. I would not recommend this hotel to anyone. Plus it is completely under construction with no notice when you book the room. We did not even stay for two of the three days we booked.

Needed to be updated but you can tell they are trying. Great customer service

Carpet dirty, ever who painted did a lousy job, curtains dirty, Lynda at the front desk and helping everywhere is amazing

There is upgrades going on and it is definitely looking better, great staff

Great breakfast and nice staff, clean room

All good

Shawn and Alyssa (sp?) were fantastic to work with as was the young woman at the front desk on Sunday AM.

Even under renovations this is a nice placevto stay

The property itself is nice. Currently it’s under construction so for instance the window in my room sounded like it was open. When I pulled back the curtains the window was covered in plastic and couldn’t see outside. Lynda at the front desk was amazing. She was so helpful and such a pleasure to talk to. So friendly and pleasant. I’d stay again just because of her.

Mildew in bath showers, sofa bed mattress was stained and thin, linens were poor quality, poor lighting in room and plastic over cracked window, furniture old. We were also not informed ahead that the hotel was undergoing a renovation. It needs to be completely gutted.

The property was under some type of construction. The windows were covered with plastic. Inside it was hard to tell if they were beginning a revamp or in the process. Just all around run down. The shower curtain was not properly placed, the faucet dripped, elevator often did not work. Again, the staff was extremely pleasant. Location was great to Notre Dame, its saving grace.

Very nice property and nice staff, but it was under renovation. That included our room’s bathroom that was half renovated meaning half new and half oldIt was very disappointing.

The hotel is in renovation and the details of the room was revealed as poorly done. The shower curtain was literally “caulked” to the wall. The shower head shot all the way across the bathroom as it was not properly installed. The tub water spout was caulked to the tub and loose. The phone didn’t work and there was no way (finally unplugged) the led lighting to sleep. We were told that we were put in a “completely finished” room on the 4th floor. On a positive note the breakfast was excellent and delicious. For the rates charged for a Notre Dame football weekend; this hotel was a disappointment and we didn’t get our money’s worth. Doubt I would stay here again. We make this trip every year or two and will make a different decision next time. Anything you might do to make adjustments to final costs would be a nice gesture! Regards, D. Bennett

There was a lot of construction going on workers at my window then covering up with plastic bathroom door would not close light switches did not work to turn off lights WAY TOO MUCH MONEY PER NIGHT

We’ve stayed here before for ND games, so I knew what to expect. The hotel is old and needs to be redone. Cons - Lots of chipping paint, kind of dingy feeling, more expensive for game weekends than it should be given what it is. Also there were three pieces of equipment in the fitness center and none work. Pros - close to campus and the staff is extremely nice. My kids love how the decorate the lobby/cake for home games.

I can’t recommend this property

This hotel needs a lot of help. The carpet was extremely dirty in our room. The shower door didn't close so water all over the bathroom floor. There is no shelves in the showet so everything sits on the shower floor. They dont clean your rooms unless requested. The tv only had 5 channels and needs to be replaced. The elevator is old and worked when it wanted. I would suggest to not waste your money on the hotel. Comfort Suites you should be ashamed of this location.

This place was absolutely disgusting. I have never stayed somewhere with such blatant disregard to cleanliness. You guys didn’t even get the old, crusty bar of soap out of the shower, but that didn’t hold a candle to the mountain of nasty old hair in the drains. For the amount of money I just spent per night my place should have been cleaned a lot better.

Found items under bed behind curtain. Needed better cleaning

Worst hotel I ever stayed at. Mattresses very old and had no mattress protectors. Couch dirty. Sink and tib dirty. Do not stay here.

Old, dirty and needs a complete renovation. The smell was awful too.

Was stuck in the elevator for about an hour. NO ONE from the hotel had a conversation with me once i was rescued by the fire department. EXTREMELY POOR CUSTOMER SERVICE.WILL NEVER STAY THERE AGAIN!!

Good

I couldn’t even stay here it was so disgusting. Bed was worn out, paint peeling off the walls. I left and went to another hotel. Will be calling to request refund.

The only positive comment I can make about this hotel is that the young lady who checked us in, (with long black curly hair) was very pleasant when we checked in. That said, this property is run down, and not well-maintained. Our room was damp, dark and dirty. We were there for three nights and the room was only “cleaned” once while we were there. The door to the room and hallway outside the room had black scuff marks in various places and it appeared as if someone had attempted to remove the peep hole from the door to our room. The hallway also smelled heavily of cigarette smoke. The elevator down button pointed to the side (not up or down) and was very slow. In addition, we told Lilly at the front desk after our first night that we booked an extra night in error and we were only staying three nights instead of four. Lilly told us she could do nothing since we booked the hotel through a third party - Expedia - and we must “call them.” Even if true, it was clear that she had no interest in assisting us and she made no attempt to contact her manager to discuss the matter. Moreover, Lilly refused to provide us with a receipt upon check out, and said that too had to be obtained through Expedia. In all the years that I’ve traveled for work and pleasure, I’ve never been denied a receipt upon request, and typically, with more than 24 hours notice of early check out, I have not been charged for the extra night. I am disappointed in the very poor service we received.

The price was cheaper than all the competition so there should be some understanding regarding the "quality" of this hotel. I would stay there again if there were no other more expensive hotels with availability. It's not so bad that you can't stay there. And the staff is very nice and professional...they can't help that they have an older, rundown hotel to manage. It just needs an investment to make it "average"...right now it's below average....but very cheap...so that's fair!

First, let me say that this hotel was cheaper than everything else in the area so I should not expect 4 or 5-star quality at the price I paid. Second, the staff was excellent. But…I won’t stay at this hotel again as it simply isn’t nice enough…outdated, door wouldn’t shut properly, toilet routinely stuck and husband fixed, towels subpar, paint chipped throughout hotel, pool. Red refurbishing, parking lot needs repaving, and I could go on and on. But that’s why the price was the cheapest. So if price is your #1 priority, then stay here with realistic expectations. I just thought I was getting a good deal at this price so booked it, not realizing there is a reason it’s cheaper than everywhere else. If every other more expensive place was sold out, I would stay here again…it’s acceptable, just not preferred.

Air conditioning was bad. It was noisy, smelly and did not cool well. Parking was okay; no issues. Breakfast was not bad; if you came down for the last hour of breakfast they ran out of some items. The room and building conditions were bad. Everything was banged up, and poorly maintained and not well kept.

Close enough to Notre Dame University. Hotel staff very nice and more than accomodating!

Hallways & room doors could use a refresher

My sister got bed bug bites or spider bites while in bed during our first night there. Our second morning, the elevator broke and my family was stuck in the elevator for about 30 minutes. The fire department needed to be called to get us out of the elevator. Our Key Cards needed to be rekeyed several times because we would not get into our rooms. It was a terrible experience.

Easily the worst customer service I’ve ever encountered at a hotel. I booked a room for two nights on a Friday around noon. Just six hours later, I had a medical emergency and tried to cancel. The response? A flat “no.” Nearly $900 charged for a room I couldn’t even use. Apparently, this hotel believes “hospital bills + hotel bills = great customer care.” Spoiler: it doesn’t. Unreasonable, unprofessional, and unforgettable—but for all the wrong reasons.