Staines City Centre by Charles Hope

Apartment was excellent, very clean with everything you could need. I would have given it 5 stars but unfortunately the mattress was too thin and I could feel the springs through it, so not very comfortable. A thicker more expensive mattress or at least a thick mattress topper. Would solve the issue. Central location in Staines Upon Thames, so super convenient. Would I stay here again, the answer is Yes.

Poor directions to entrance

The property we stayed in was beautiful, equipped with everything you needed. The only downside was the hot water for the showers ran hot for 1/2minutes then went freezing cold. We did report this and somebody was meant to come out to resolve this but unfortunately the 2 nights we was their the problem didnt get resolved the comunication wasnt brilliant. The matter was never resloved.

Overall this apartment was a fantastic stay! Located just above Staines (literally any shop you might need is within a 5 minute walk), the apartment was private but not desolate and surprisingly quiet for its location so close to the main public spaces. As mentioned in previous reviews, it was a nightmare trying to find the entrance (you have to go down a side street and walk through a partitioned truck loading zone), especially when arriving in mid-afternoon amongst schools letting out and commuters heading home. However, once we found the correct entrance and made our way to the apartment, we were very pleased with how clean and spacious the area was! The mattress left a bit to be desired (very thin and sometimes springs could be felt), but the linens were very clean and otherwise comfortable. The kitchen was well stocked to be able to cook. The shower was plenty spacious, but the tiles just outside were a bit loose and could be felt rocking when stepped on getting in and out. Another huge plus, the apartment is a short 10 minute walk from a very nice public train station making it very tourist friendly if you’re looking to plan trips into Zones 1-5 for tours or sightseeing! Overall a great stay…once we got there! Staff on site were very friendly upon check-out, even offering to help us store our luggage for a brief period before our train. However, in trying to find the entrance and proper location for the apartment, staff on the phone were not as helpful.