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Balcon del Alferez

Top rated by guests

Game room

Suite | Private kitchenette | Coffee/tea maker

Junior Suite | Private kitchen | Coffee/tea maker

In-room safe, free WiFi

Suite | In-room safe, free WiFi

9.0Outstanding

(133 Ratings)

"Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well"

Edward

Don't miss out! Price and availability may change

9.0 / 10.0

Outstanding(133 Ratings)

Hotel in Xalapa

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a restaurant, steps from Xalapa Cathedral
This smoke-free hotel features a restaurant, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Balcon del Alferez offers 8 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Amenities at Balcon del Alferez

Air conditioner

Internet / Wifi

Laundry

TV

Map of Xalapa

city location on map

Nearby attractions

Museo de Antropología de Xalapa

Cascada De La Monja

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.0Outstanding

(133 Ratings)

"Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well"

Edward

Don't miss out! Price and availability may change

$$$$

9.0 / 10.0

Outstanding(133 Ratings)

Hotel in Xalapa

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Xalapa

city location on map

Nearby attractions

Museo de Antropología de Xalapa

Cascada De La Monja

Available Rooms

About this hotel

Hotel with a restaurant, steps from Xalapa Cathedral
This smoke-free hotel features a restaurant, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Balcon del Alferez offers 8 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Amenities

Air conditioner

Internet / Wifi

Laundry

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.0 / 10.0

Outstanding(133 Ratings)

3.0 / 10.0

I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.

3.0 / 10.0

I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.

4.0 / 10.0

Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!

4.0 / 10.0

Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!

10.0 / 10.0

Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well

10.0 / 10.0

Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well

5.0 / 10.0

Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.

5.0 / 10.0

Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.

5.0 / 10.0

Great little hotel in the central. Very clean and friendly. Super price!

5.0 / 10.0

Great little hotel in the central. Very clean and friendly. Super price!

4.0 / 10.0

Beautiful views from the room, convenient location.

4.0 / 10.0

Beautiful views from the room, convenient location.

10.0 / 10.0

Bright spacious and quiet with good beds and a strong hot shower - this is in annex of the main hotel which is a block away so you have to communicate via intercom to open the door and to check in - We arrived at 4 AM and had no problems checking in - Great location only a block away from the beautiful Juarez park and the center of town - stayed for a week and quite happy with the place - Good free Internet, free water and coffee every day

10.0 / 10.0

Bright spacious and quiet with good beds and a strong hot shower - this is in annex of the main hotel which is a block away so you have to communicate via intercom to open the door and to check in - We arrived at 4 AM and had no problems checking in - Great location only a block away from the beautiful Juarez park and the center of town - stayed for a week and quite happy with the place - Good free Internet, free water and coffee every day

4.0 / 10.0

The listing states that there is air conditioning, however the AC unit wasn't connected and it was hot in the room. There was a fan provided. The listing also says there is a flat screen TV, it was not. (Not a big deal except there was a USB device I needed to plug in) Front desk is not 24 hours and there wasn't enough TP provided so we had to wait until the next day for more. Checkout time was listed at 2pm online, but I think it was actually 1. That ran my credit card without asking if that's how I wanted to pay. It was a very clean hotel and water pressure/temperature we're both excellent.

4.0 / 10.0

The listing states that there is air conditioning, however the AC unit wasn't connected and it was hot in the room. There was a fan provided. The listing also says there is a flat screen TV, it was not. (Not a big deal except there was a USB device I needed to plug in) Front desk is not 24 hours and there wasn't enough TP provided so we had to wait until the next day for more. Checkout time was listed at 2pm online, but I think it was actually 1. That ran my credit card without asking if that's how I wanted to pay. It was a very clean hotel and water pressure/temperature we're both excellent.

8.0 / 10.0

I’ve stayed two times at this hotel in the past three months and looking forward to staying a third time soon. Simply put, the price, the location and the staff are irreplaceable.

8.0 / 10.0

I’ve stayed two times at this hotel in the past three months and looking forward to staying a third time soon. Simply put, the price, the location and the staff are irreplaceable.

5.0 / 10.0

Great service, location and hospitality. The Meson restaurant is excellent and you get a coupon for 10% off for each day you stay.

5.0 / 10.0

Great service, location and hospitality. The Meson restaurant is excellent and you get a coupon for 10% off for each day you stay.

3.0 / 10.0

Room was bleak, balcony a rectangular white box with floor consisting mainly of grate w/view of parking garage. No plants, nothing. Jr Suite has microwave and fridge, but not a kitchen utensil or plate in sight. I had trouble with the in room security box. Twice staff came to help me, and after each time the combination, once again, would not work. Finally I gave up. No front desk staff is there after 5 on weekdays, or at all on weekends. Felt a bit creepy at times. All this being said. The front desk staff, housekeeping, and maintaince staff were all kind and helpful. Oh, it was quiet. That part was nice.

3.0 / 10.0

Room was bleak, balcony a rectangular white box with floor consisting mainly of grate w/view of parking garage. No plants, nothing. Jr Suite has microwave and fridge, but not a kitchen utensil or plate in sight. I had trouble with the in room security box. Twice staff came to help me, and after each time the combination, once again, would not work. Finally I gave up. No front desk staff is there after 5 on weekdays, or at all on weekends. Felt a bit creepy at times. All this being said. The front desk staff, housekeeping, and maintaince staff were all kind and helpful. Oh, it was quiet. That part was nice.

5.0 / 10.0

Beautiful rooms

5.0 / 10.0

Beautiful rooms

8.0 / 10.0

I booked our one week stay, online, and everything went very smoothly. Check-in was fast and easy, and the room was bright, clean and spacious. There was a lot of street work happening on the other side of the block, causing A LOT of traffic to be rerouted directly in front of our room, and it was very noisy. If not for that, I'd have rated everything excellent. (It looks like the traffic should return to normal in the not too distant future).

8.0 / 10.0

I booked our one week stay, online, and everything went very smoothly. Check-in was fast and easy, and the room was bright, clean and spacious. There was a lot of street work happening on the other side of the block, causing A LOT of traffic to be rerouted directly in front of our room, and it was very noisy. If not for that, I'd have rated everything excellent. (It looks like the traffic should return to normal in the not too distant future).

10.0 / 10.0

We were originally booked for 2 nights but ended up extending for a week. This hotel was great for us. The room was large and received a lot of sunlight. We had a table and balcony and one wall was all windows. (Gardenia room) The wifi was strong for working (we are digital nomads) and the hot water was HOT. The lighting in the room was fantastic and it was also nice to receive bottles of water everyday. Breakfast was served at their restaurant around the corner and was something I looked forward to every morning. The only downside is that the room gets chilly in the evenings!

10.0 / 10.0

We were originally booked for 2 nights but ended up extending for a week. This hotel was great for us. The room was large and received a lot of sunlight. We had a table and balcony and one wall was all windows. (Gardenia room) The wifi was strong for working (we are digital nomads) and the hot water was HOT. The lighting in the room was fantastic and it was also nice to receive bottles of water everyday. Breakfast was served at their restaurant around the corner and was something I looked forward to every morning. The only downside is that the room gets chilly in the evenings!

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