Sonesta Simply Suites Orange County Airport

The place smells, particularly the unclean hallways and the rooms. One room smelled like strange chemicals. Then I asked for another room and it smelled strongly of wet dog and animal urine. I politely told the front desk lady I would need to leave as the rooms were uninhabitable. She was fine and said call Hotels.com and we’ll refund your stay. Since I was busy, trying to find another place to stay, I didn’t call until first thing next morning. When I did, hotels.com reached out to the hotel and they refused to refund the first night of the stay. This is even though I was only in both rooms for about two minutes each, before I could not tolerate the sickening strong odor. I’m not that picky when it comes to hotels, I’ve traveled across the country staying in Motel 6’s etc. but I’ve never had to leave a hotel because the conditions of the room were so disgusting. Getting charged more than $100 for this waste of time and gross experience adds to how poorly I rate this absolute nightmare of an “accommodation”.

They need to make sure they clean the rooms.

Room behind the mattress and head board losts of dirty tissues. My husband started with with rashes so we had to leave at 3:30ish am. To buy benadryl that ruine our stay. We didn’t go back to the room.

It was a nice stay. Clean and spacious. Customer service was also wonderful

This is the second stay I've had with Sonesta Simply Suites Orange County Airport. The Staff, The Room with kitchenette, Fantastic! I will, most likely, stay again EXCEPT that I will NOT use ANYTHING outside of the room. The beverage machines Are SHADY (kinda leaves a bad taste, pun intended). There's no pricing visible. When you put in $, THEN it informs that more $ is needed but WILL NOT RETURN if you don't want the product. The Sonesta front desk Doesn't have any information about it. "They're a third party vendor, you'll have to contact them on your own." It, REALLY, reflects POORLY on the facility.

Run down rooms, 2nd floor smells like marijuana. Ok for a one night stay if you are very tired…

The location was perfect for our needs, but the interior of our room could be updated to more modern conditions. We would have appreciated more cleanliness and the shower head was loose and nearly fell on our head. The kitchen could have had some serving or mixing bowls.

I loved the small kitchen. It came with pots, pans, cups and plates. Even included a toaster. Everything we needed for the stay was provided. AC was perfect. It got cold fast! Shampoo, body wash and conditioner were all provided too. Staff was nice. Would stay here again