Comfort Inn Norwalk - Sandusky

Heather was amazing but other then that it was ehh.

The room was filthy and if we could have found anywhere else to stay we would have. They also charged a city fee to my credit card for $8.50 when I got there and said I had to pay it or I would forfeit my room.

Not for me. 4.49 charge to my credit card. Don’t understand why. Will not use again

Exactly what you’d expect from a Comfort Inn. Solid enough, pretty clean, quiet and friendly staff.

I can tell the room was not cleaned before my stay... felt dusty, stains on the headboard, toilet was broken/kept filling with water, i would avoid this stay

The floor in the room was sticky. I had bugs in the room. I was shocked that a national chain had no maid service and the beds weren’t made or sheets changed for the entire week I was there.

My husband and I enjoyed our stay and will go back

When I purchased the room from Expedia I was paid in full. But at checking in was charged an additional $24. Plus $20 for a slightly early check-in.

The room smelled like dog pee, I had to clean thw tv remote, the air conditioner/ heating unit had mold.

Gross

The bed was comfortable, but that's about all that can be said. This hotel is in dire need of some wo

Was supposed to be a wedding night gift. They ended up asking for a refund after 2 hours. Someone left tnt poppers under the bathmat of the jacuzzi and the sheets were stained.

The staff was great. Heather is a rockstar and deserves a raise! The room was clean. The continental breakfast needs and complete overhaul. It was 2/10 compared to others Ive been to. Food was cold, options were extremely limited. Breakfast potatoes were actually half cooked tater tots. Terrible.

This place should be condemned. Overly outdated. Pool, hot tub dirty. Dingy hallways, old elevators, curtains don’t close to block out light. Bathrooms VERY small. Shower lukewarm. Would never stay or recommend ever. Am I am usual pretty nice about reviews.

Check- in was seamless, staff unfriedly. Did not give any details of amenities. Once in room, bed was worn out and torn. Window was horribly repared witb a towel being plastered in place. Unfinished spackle patching throughout room. Nasty smell. Jacuzzi tub has a rusted drain with stopper on edge of tub. Dirty napkin under night stand. Hand towel had old makeup on backside. Was folded to look clean.

Room smelled terrible. Like mold and mildew. Really bad. When asked for another room he said he was going to bring an air ionizer up. Went to brush me teeth and faucet almost fell off safety lock on the door was , and tub plug wouldn’t stay up and it kept filling with water (weird that the tub was full of water). Demanded a new room and got. But I shouldn’t have had to do that.

The staff were friendly but hardly ever at the desk. The room hadn't been vacuumed in some time, hair on the floor, food wrappers in between bed and nightstand, straw wrappers under the edge of the bed and crumbs all over. There was a dirty hand towel left hanging in the bathroom over the shower and the floors in the bathroom were dirty. All the bedding was terribly stained. The alarm clock was covered in something sticky and the charging ports in it broken. To get clean towels you have to bring the dirty ones down, wait 15 minutes for someone to come to the desk, then count the towels out in front of them before you receive clean ones. There was hair floating in the pool and enough chlorine to burn your eyes without ever going under the water. The best part of our stay was the breakfast. Its sad when children say mommy can we not stay here again its dirty.

The breakfast was very poor. The the staff in that area was not friendly nor helpful.

Before we even arrived, we were hung up on and when we did get through, we were told it was a $25 charge to check in early. It was 1:30 so we waited until after the car show. When we finally checked in, the couch in the room was covered in crumbs and debris. Called the front desk for house keeping, but the front desk guy came up, was rude and used a Dustbuster and swept the crumbs on the floor. He went to just flip the cushion, but that only revealed all of the stains. The curtains were shredded like in a haunted house. There was peeling paint and mold in the bathroom and shower. I thought the shower was cracked but realized it was just hairs. Yuck. The doors had stains, the chair looked like something I would throw out, the table had gunk on it, and the mirrors had spots. There were flies on the mirror and most the light bulbs were dead. Since it was late, we tried to sleep, but the air conditioner fan never stopped running, even though the compressor wouldn’t kick on. The sheets got moist, and we both woke up with bug bites. Fell asleep around 4 but was woken up by a fire alarm at 5. No one evacuated and there was never an all clear. We were charged $263 for this nightmare. Manager has not responded to me.

Hotel was extremely dirty -hair everywhere, floors not vacuumed, boogers on bathroom and shower walls, dried urine on toilet seat, stains on headboard,etc. Do yourself a favor and sort reviews by 'most recent' to skip all of the obviously fake 10 star reviews. There is absolutely no way that ANYONE would rate this place 10 out of 10.

Dirty, property not cared for

When we arrived the room was dusty on every surface. The phone in our room did not work. We stayed for 3 days and no one ever came to fix the phone. We never had maid service. And the best part was when the fire alarm went off at 6AM for a false alarm. When I got home we noticed that they charged us an extra service fee, we thought we were paid in full with Expedia

Blood/Red Dye in room

We checked in 4 hours late due to traveling and our room was not cleaned. We walked up with all of our luggage to a door wide open and dirty towels, bedding and linen. When going to the front desk to ask for a different room I had to ring the bell and phone for 10 mins before someone came to the front. He rudely said I’ll just give you a refund and I explained that there were no other hotels in the area with vacancy and asked to just have the room cleaned to stay as we had no choice with several children to drive around finding a new hotel. 30-35 mins later the room was cleaned but sheets were stained, and comforters were not changed out. Rude staff, dirty rooms, unprofessional. I would never stay here again

Before reservations were made we called to be sure everything worked. It was reported it did however upon check-in we find out it didn't work. Also I requested a wheelchair accessible shower room and found my room wasnt only not a wheelchair accessible shower room but thanks to a door stop in the floor it was barely accessible for my wheelchair. There was no housekeeping and charges for everything. We were required to turn in our dirty towels to receive clean ones and even then we also requested the sheets changed in my daughter room because of my granddaughter spilled pizza sauce on it and we were told we'll see what we can do then all they did was make the bed without changing the sheets. When my son went to turn our towels for clean ones he was asked why we needed new towels. All of these were done by the same guy on the daytime desk. The only very bright side was the extremely nice lady who ran the night shift she was also the only reason for the other bright spot in our stay which was they actually had a nice hot breakfast that her n her aunt cooked each day which was excellent. For me as a early riser as I went out for a smoke at 4am she allowed me to get coffee as they didn't have coffee full time availability. Also on the last night there once again at my 4am trek I come to find my lighter wasn't working and she went out and found me a lighter and again gave me fresh coffee. She truly was the only bright spot in our stay here.

Young man was very polite order man working there not so much room had smell curtains had rips hairs on bathroom floor middle of night older staff yelling for maintenance in halls. Dogs parking throughout night bed was so uncomfortable trash full outside just to name a few things

Our hotel room was very nasty there was blo*d on sheets, what i think is dirt maybe bugs on bed under the sheets, stains everywhere on bed, blo*d stains on bed, stains on towels, walls were nasty, strange white stuff on the chair, open broken outlets, bathroom was gross didn’t even look like it was cleaned.

This experience at this hotel was disgusting and completely unsanitary. First off, I checked after waiting in an empty lobby for 30 mins, then after I checked was verbally made aware that the elevator doesn’t work, we were put on the third floor. Then after I walked past cob webs in every corner of the stairs and past holes in the drywall, we made it to our room. The room was gross the first thing I saw was a huge white stain on the couch, so we started looking around and found SO much hair in the bed, dirt specks, what could have been a spot of blood, urine on the toilet seat, hair in both sinks and the bath tub, as well as built up dust and grime in every corner of the tub. There was spilled beer that was sticky on top of the TV cabinet with multiple rings where someone set cans. There were very thick cob webs in the corner, so visible they show up on camera! This whole experience made my skin crawl to the point we just had to leave. Asking for a clean room wasn’t an option, as it was already after 8pm and that was provided as a “clean and ready” room.

Check in attendant said “ Expedia never charges your card so I am charging your card 895 right now” I asked for another towel and they said I would have to pay for it Breakfast is horrible. Eggs were cold. Hashbrowns were still frozen. The gentleman that checked us out was very polite and nice. But the guy that checked, the sand was very rude and couldn’t understand the word he said. Area seemed unsafe in general. Lots of vagrants hanging around outside. Why stay here?

On the surface, looks like a bad area, hotel hidden behind run down properties. Inside, had to ring a bell even though he was right behind the wall, should have heard me. Was charged extra fees that "Expedia never charged". Only had two towels, asked for more, he waited in hallway for the dirty ones - ok, fine, but then he ushered me I to the back laundry room and was basically asking me to walk in the back to put my towels in their bin by the machines!! There were hairs everywhere, in the shower, on the floor, on the couch. Stained, moldy shower curtain, curtain rod nearly falling off the wall. Cup rings on dresser, so WAS NOT CLEANED.

Comforters were dirty. Dog food was in the corners. We had to clean our own showers as well and purchase our own towels. The pool was so dirty we had to clean it on our own before we decided to not get in it. We were told they clean it once a week. Breakfast was disgusting.

We stayed with our family for the 4th of July weekend. I have a baby and an 11 year old. At firat glance, the hotel seems shanby but clean, and the staff were friendly and easy to work with. The issue came when we went to get ready for bed after a very long day. There were used contacts on the floor by the vanity (not ours), crumbs on the sheets of one bed and blood on the sheets of the other. The front desk clerk was kind, apologetic, and brought us new bedding immediately, but couldn't move us to a new room because they were fully booked. Even with changing the bedding, it have me the ick. The only reason we didn't check out is because there were no other availabilities in the area (holiday weekend) and my babies were exhausted. I definitely would not rebook here.