Best Western Palace Hotel & Casino

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Twin Beds, Non Smoking, Sea View | View from room

7.4Good

(937 Ratings)

"We liked the room but we would have liked it more if it had been at the front for our fiftieth, we know you are doing the place up and yes the carpets do need changed overall we enjoyed our stay. Than..."

Shaun

Don't miss out! Price and availability may change

7.4 / 10.0

Good(937 Ratings)

Hotel in Douglas

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Pool, Coffee/tea maker and more

About this hotel

Beachfront, with indoor pool
Catch some rays at the beach or spend the day relaxing at Best Western Palace Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Amenities at Best Western Palace Hotel & Casino

Restaurant

Pool

Non-smoking

Bathroom

Coffee/tea maker

Bar

Spa

WiFi/Internet

Kettle

Laundry services

Sauna

Bath or shower

Ironing facilities

Free toiletries

Towels

Safe

Desk

Hairdryer

Map of Douglas

Nearby attractions

Manx Museum

0.7 mi

Isle of Man Motor Museum

13.8 mi

House of Manannan

10 mi

Ape Mann Adventure Park

7 mi

Available Rooms

$$$$

7.4Good

(937 Ratings)

Shaun

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(937 Ratings)

Hotel in Douglas

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Pool, Coffee/tea maker and more

Map of Douglas

Nearby attractions

Manx Museum

0.7 mi

Isle of Man Motor Museum

13.8 mi

House of Manannan

10 mi

Ape Mann Adventure Park

7 mi

Available Rooms

About this hotel

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Restaurant

Pool

Non-smoking

Bathroom

Coffee/tea maker

Bar

Spa

WiFi/Internet

Kettle

Laundry services

Sauna

Bath or shower

Ironing facilities

Free toiletries

Towels

Safe

Desk

Hairdryer

Ratings and reviews

7.4 / 10.0

Good(937 Ratings)

3.0 / 10.0

window was broken, do it was cold in the room. Breakfast was ok. check in Staff could be nicer

2.0 / 10.0

No hot water after 11pm

5.0 / 10.0

The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.

5.0 / 10.0

Beach view was excellent with sliding door. No breakfast.

3.0 / 10.0

Toilet in room did not flush. Until the morning, cold tap dispensed only warm water. Room was otherwise fine. Hotel a bit dilapidated. Been staying there for 30 years on and off. Needs a makeover. Will try somewhere else next time.

5.0 / 10.0

The room i had room 310 was constantly noisey due to the ducting on the roof had to buy some ear plugs to cope with it Other than that cant fault anything else excellent value for money

8.0 / 10.0

Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good

8.0 / 10.0

A pleasant stay

3.0 / 10.0

Hotel public areas - very shabby in parts particularly foyer. Issue with toilet in room which was reported but no follow up from staff. Big groups took priority in hotel. Room however was clean and comfortable.

8.0 / 10.0

Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking

3.0 / 10.0

Very dated, rooms small. staff lovely, pool nice. Breakfast very good value

3.0 / 10.0

Very dated & could do with being knocked down, more of a motel than a hotel. Room very clean just old fashioned, reception staff all friendly. Room noisy due to being just above the main extraction system for I suspect the kitchens.

3.0 / 10.0

The room was clean and comfortable . The hotel needs a make over. It's need modernising and a refurb. The breakfast staff lovely as they are are over whelmed who large parties are in . You need more staff . We had dinne run the restaurant one night. Service and food were very nice and good value for money.

8.0 / 10.0

see ratings

4.0 / 10.0

Enjoyed most of it. Large room, great view. Pool was a little crowded , sauna was fabulous thanks. Downside? Door card failed 3days in 4. Couldn’t have been located further from reception, so had to return to get it reprogrammed. Told the hotel is getting quotes for replacement cards. Get it done please. Shower curtain. Bit 80’s still having a shower curtain and when you install the rail over the bath so that the curtain sticks to you, incredibly annoying. Get the rail installed further away and have a longer curtain for Pete’s sake. And- Why don’t British hotels have fridges in the room? Incredibly cheap to omit them. Nice to have biscuits & water in the room thanks. Reception need to up their happy, smiling & customer focussed attitudes. One was good, one was passable & other stony faced. You’ll work it out. Breakfast staff good, kept it ticking over despite a crowd.

3.0 / 10.0

We stayed here for 4 nights while visiting family at the end of August. Check-in was efficient and the staff we met were pleasant and helpful. On arrival the room was clean although as others have commented, the carpets, furniture and fittings appear tired, dated and in need of a refresh. The cleaning policy is to change towels and clean rooms after 3 days. As we were booked for 4 nights it would have been better to have refreshed the room halfway. Breakfast is a buffet which we ate once. There was a range of fruit juices but they ran out of water. I liked that there was fresh fruit and the croissants were fresh and flaky. The cereal selection was limited to individual packets. For cold options there was sliced cheese but no cold meats or fish. The hot options were bog standard bacon, sausage, eggs etc. I was disappointed that Manx kippers, a local delicacy weren't available but perhaps there is no demand for them. I liked that there are vending machines so that you can buy water when you want The hotel's spa is its crowning glory. The pool is a decent size for casual swimmers, the jacuzzi, steamroom and women's sauna worked well and the showers and changing room were clean.

8.0 / 10.0

We thought it was a very enjoyable stay, shame it's getting a bit scuffed up now (through use though), however the staff were superb, swimming pool was good, changing area being worked on. No problem, other spa facilities are good. Food was very nice and restaurant was very good. The only other thing I would say is the air-conditioning was a bit too cold, but it worked very well!

6.0 / 10.0

The location and view were great! Housekeeping wasn't that great and the front desk person was not that friendly (compared to the locals of the island) - we brought our 6 year old grandson to the pool and on the 3rd time they told us that he wasn't allowed, only the 2 registered guests are allowed - so that was kind of upsetting since we didn't see any literature saying that. There is no air in the room unless you open the slider, but kind of stuffy at night when we lock them.

5.0 / 10.0

The room was great

10.0 / 10.0

We liked the room but we would have liked it more if it had been at the front for our fiftieth, we know you are doing the place up and yes the carpets do need changed overall we enjoyed our stay. Thank you

6.0 / 10.0

Positives: Room Comfortable. Restaurant good and plentiful with helpful asian staff. Super location with bus stop outside the door. Lift to help accessibility. Reasonably good value for money. Negatives: Reception inpolitie. Severe lack of middle management. Fire Alarm was activated during the night. No proper evacuation procedure. Obvious lack of fire training for staff. No one able to reset the technic and all elderly and special needs guests had to walk many flights of stairs. No roll call or guest checklist. I would still come again and would only cautiously recommend this hotel.

3.0 / 10.0

Rooms are comfy and clean, we’ve been coming here for around 30 years and the communal areas are in a terrible unclean state and smell, new carpets and a lick of paint wouldn’t go a miss. Travel lodge will take over in 2027 if they don’t address it.

5.0 / 10.0

This hotel is amazing. Have stayed here approximately 10 times absolutely amazing friendly and helpful staff. Food id nice breakfast all you can eat. Rooms clean and tidy cant fault them. Will be back soon 😊

6.0 / 10.0

Staff didn’t seem to be informed about food options. Mainly about room service for good. We were told different info from different staff at front desk.

8.0 / 10.0

The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round

10.0 / 10.0

The outside of the building and reception are a bit dated, but the the bedrooms and sea views are amazing, the dining rooms are so very modern and the food was amazing, also the Chinese restaurant again with seaviwes, I loved the swimming pool, so slick. We used the casino, bingo and the slots, everything you need in one building defo booking again

5.0 / 10.0

Great hotel but not cleaning the rooms for 3 days is disgusting

10.0 / 10.0

Staff friendly and helpful. Room cleaned often

6.0 / 10.0

The whole hotel needs a major renovation

6.0 / 10.0

Hot and dated accommodation. The whole building and surrounding facilities need a revamp

4.0 / 10.0

Shabby from outside noise most of night from fans at back of hotel Bar is modern Breakfast self service plenty of choice Pool and spa area well kept was lovey till 6 boys came in jumping in the pool jumping on each other and screaming echoed round the whole area no adult supervision prob about 10 yrs old

6.0 / 10.0

This hotel has a fantastic location overlooking Douglas bay. The towels were good quality & size. Most staff were very nice, apart from the person who checked me in, who came across as moody! Rooms at the back get very hot on a sunny day and with no air con, the room fan is not enough. With the window open there is quite a bit of noise from the car park at the back and people leaving the casino late at night making sleep difficult. There were only 2 plug sockets and none near the beds, so difficult when trying to charge 2 devices, and have the fan on and hair straighteners on at the same time! The WiFi was poor so I mostly used my UK data. If booking again, I'd insist on a sea view room which are in the shade in the afternoon.

4.0 / 10.0

Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience

2.0 / 10.0

The web site does not show how outdated the hotel is, a major overhaul and upgrade required

10.0 / 10.0

Great hotel. Excellent amenities

10.0 / 10.0

2.0 / 10.0

It’s been 15 years since I stayed at a hotel in the British Isles and things have not improved. The rest of the world has moved on. The eastern European woman that checked me in was fast, friendly and efficient. The local woman that checked me out was typically surly and uninterested. The room was dirty. In particular there was dirty water in the kettle which was discoloured and may have been there for weeks rather than days. This is a health hazard. In addition, they were seagull poo covering us substantial portion of the window both inside and outside! The bathroom was poor with a small quantity of lukewarm water, so I ended up taking a shallow bath.

3.0 / 10.0

The bathroom was a problem- couldn’t run a bath as the tap was faulty. Toilet flush button required some strength to push. Nescafé on hospitality tray- stuck in the 70s… All in all, this hotel needs a revamp.

1.0 / 10.0

This hotel is really outdated. There isn't any AC, the walls are really thin, musty, our toilet was broken, the furniture is run down, in dire need of upgrades. Most of the buildings in IOM are old, but for the price, there needs to be upgrades. The breakfast buffet is average, it was just convenient for us.

5.0 / 10.0

Great hotel

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Best Western Palace Hotel & Casino. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Best Western Palace Hotel & Casino. Enjoy the water!

Is Best Western Palace Hotel & Casino pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Best Western Palace Hotel & Casino?

We found 18 amenities for this rental. This includes restaurant, pool, non-smoking, bathroom, and coffee/tea maker.

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9.0 / 10.0

Outstanding(174 Ratings)

Voyage Hostel - Rooms with Shared Kitchen

Best Western Palace Hotel & Casino

Hotel in Douglas

Reasons to book

About this hotel

Amenities at Best Western Palace Hotel & Casino

Map of Douglas

Nearby attractions

Available Rooms

Hotel in Douglas

Reasons to book

Map of Douglas

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Best Western Palace Hotel & Casino pet friendly?

What amenities are available at Best Western Palace Hotel & Casino?

Explore similar stays in Douglas

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