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Home2 Suites by Hilton Garden Grove

Top rated by guests

Exterior

Coffee/tea maker

Studio Suite, 2 Queen Beds | Desk, laptop workspace, bed sheets

Bathroom shower

Coffee/tea maker

8.2Excellent

(281 Ratings)

"Very good "

Raidah Saisamoa

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(281 Ratings)

Hotel in Santa Ana, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Garden Grove with free breakfast and a seasonal outdoor pool
Self parking, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided.
Housekeeping is available on request.
Home2 Suites by Hilton Garden Grove offers 124 accommodations with coffee/tea makers and hair dryers. 50-inch Smart televisions come with premium digital channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Amenities at Home2 Suites by Hilton Garden Grove

Pool

Air conditioner

Internet / Wifi

TV

Map of Santa Ana, CA

city location on map

Nearby attractions

Disney California Adventure Park

Natural History Museum of Los Angeles County

Downtown Disney District

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(281 Ratings)

"Very good "

Raidah Saisamoa

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(281 Ratings)

Hotel in Santa Ana, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Santa Ana, CA

city location on map

Nearby attractions

Disney California Adventure Park

Natural History Museum of Los Angeles County

Downtown Disney District

Available Rooms

About this hotel

Hotel in Garden Grove with free breakfast and a seasonal outdoor pool
Self parking, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided.
Housekeeping is available on request.
Home2 Suites by Hilton Garden Grove offers 124 accommodations with coffee/tea makers and hair dryers. 50-inch Smart televisions come with premium digital channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(281 Ratings)

5.0 / 10.0

Great experience staff was nice and helpful.

5.0 / 10.0

Room was very clean. Friendly staff and quiet hotel

5.0 / 10.0

The staff and clean rooms as well as a great breakfast choice

5.0 / 10.0

The staff were super kind throughout my and my husbands stay. We greatly appreciate all they did for us

1.0 / 10.0

Staff were very rude not informative very upset about this stay

1.0 / 10.0

The place was roomy very spacious and very elegant. My Wedding day disaster 5th floor no water pressure no hot water and the toilet didn't work. Plumber never came to fix the toilet and Complained and GM is not responding. Overall a disaster on my wedding day.

1.0 / 10.0

Hotel had water issues. No hot water, no pressure of the water. You can hear through walls, noisy hotel.

5.0 / 10.0

My Ropm was perfect. Nice, clean and well organized with its arrangement. The bed looked soft, but it was a weird lumpy spring effect. Didn't get much sleep to due to not getting comfortable. But i am a person who prefers firm mattress over soft. The hotel was beautiful and charming. The front desk staff was great. The continental breakfasts was ok. Basic foods and selections were present such as. Juices/ coffees. Cereal with two types of milk just missing some type of dairy free choice. Toast variety and a muffin w1s available. Some bowls of fruit were nice. And there was a yogurt machine. Which i had to skip. The waffle machine was ready to go. The kitchen staffing seemed pretty busy preparing food. No eggs, no potatoes no breaded chicken chunks. We must of arrived after a rush. The second round I did get some eggs later and a few potatoes i scraped up and the last of chicken pieces. Poor people behind me didn't get anything. The third time thru i got some potatoes and chicken for my spouse. I do say this thise small portions were very good and tasty just wish i had a proper portion. The lobby and eating area was spacious and clean. Checking out was very easy. The parking lot was decently easy to move about. Never understood the parking fees policy. Since not in an actual parking structure or valet parking being available. I am assuming its to ensure a safe spot and preventing a accident tow. This hotel is in a city atmosphere, access to stores is easy.

2.0 / 10.0

Requested for clean towels 2 consecutive days. Was told it both times ok. Towels were never delivered

3.0 / 10.0

If you’re headed there and need to turn left you have to make a u-turn on a really busy street to enter the parking lot. That sucked. Also, the buildings surrounding the hotel have graffiti and look sketchy. The hotel itself was okay and the breakfast was fine, but the surrounding area would make me not book here again

8.0 / 10.0

I would have given this property five stars because the staff is super nice, the rooms are clean and the right amenities for the price. But the breakfast is terrible. Unique idea to make sandwiches but the eggs looke they’re from a future where everything is freeze dried, they only have fried chicke (which is ok by me, and to get to the food seems like you’re going to get hurt. Pulling drawers out. Using tongs and trying. It to get burned seems high risk. Change the breakfast and you’ll have a solid entrant in this price range.

5.0 / 10.0

John Olivera was amazing! Multiple times, I witnessed customers issues solved in a timely manner and executed professionally. Great attitude and super helpful.

4.0 / 10.0

Breakfast hot food options is out of the ordinary and bad. More expensive but not better than other options I could’ve stayed at for less

10.0 / 10.0

Very good

10.0 / 10.0

Tasted

10.0 / 10.0

All good

10.0 / 10.0

.

4.0 / 10.0

Would not recommend. Weak Water Pressure, equipment not working (bathroom vent and facility washer/dryer), and $20 a night to park your vehicle on property. We are a family of five that checked in on Sunday and we checked out on Friday , and I had to call several times to get housekeeping to grab the trash and towels. It is noted that there are several flyers throughout the hotel that states that housekeeping will service the room every other day of the guests stay. This did not happen in our case, I was even told that we should pull our own trash and place in the hallway due to housekeeping leaving for the day at the time of the call. Our room was finally serviced on Thursday after several phone calls and a staff member claiming that housekeeping reported we denied service twice. I asked for the camera footage of housekeeping coming to our room (which never happened ) but I was told that she did not have the authority to review footage. Out of order signs on washer/dryer and we were directed to a laundry facility down the street. We stayed on the 5th floor and for some reason it was extremely humid and muggy in the hallways. I called to report feedback to Home2 Suites on Monday of our stay and was advised that the hotel manager was going to reach out . I never received a call or a message from the hotel manager to discuss our feedback. In fact during our stay we witnessed several guests report their unhappiness with the hotel and their amenities.

10.0 / 10.0

Great Customer Service

2.0 / 10.0

This place is very unprofessional. We didn’t receive a call or email saying our room was unable due to a “maintenance issue.” until we arrived there. Keep in mind we came from like a 3 hour road trip. We arrived at the hotel after being tired of being with family and we have kids with us. We arrive to a room that wasn’t even a suite. It only had one small bed. I had previously purchased a room 2 weeks in advance with 2 beds and a sofa which is a suite. They charged me for this and gave me a completely different room. Even when we complained and said it wasn’t the right room we were transferred to a “suite” but it still had only one bed. It also completely smelled like weed. We have kids and elderly people with us. The front said all we can do is “spray air freshener” to help the smell?? This is unacceptable . It was already late at night. We all just wanted to sleep. We couldn’t get a different hotel, and we were told the only way to get a refund was if we left somewhere else. This is so stupid.

2.0 / 10.0

Didnt get the room I had seen on the app they gabe me a small one when i had gotten a suite plus front desk manager was so rude and didn't help out with anything so i will never go there again

5.0 / 10.0

Hotel was amazing it is in a little bit of a weird location but not too bad. We did experience a rough situation with parking but they ended up accommodating us for it so it worked out we loved everything about the stay and definitely will come back and stay

10.0 / 10.0

Enjoyed the breakfast that was included with the hotel. The room was clean and comfortable. Only issue we had was with not being able to find parking at night. It was limited but overall great experience.

10.0 / 10.0

Nice

10.0 / 10.0

Was perfect for our long stay from basketball

10.0 / 10.0

It was a pleasure meeting Mr. Johnny at the hotel who was the front desk manager. He was making sure that everything is suitable and comfortable for us with his professional skills and patient manners. We really appreciate him and his support during our visit. Thank you!

10.0 / 10.0

Nice & clean

5.0 / 10.0

Great hotel great location. Staff was good. Good breakfast. Great room.

5.0 / 10.0

The property was nice clean and staff was extremely proactive. Room was nice and cozy. Good amenitys. Not the typical Hilton towels i excepted but not bad. Nice breakfast options. Overall good stay and experience. Will return again

10.0 / 10.0

Very clean, good breakfast

10.0 / 10.0

Good for everything

4.0 / 10.0

It was a good trip. Fair service

2.0 / 10.0

This was probably the worst experience we have had at a hotel. The staff was giving unnecessary attitude and was unhelpful throughout our 10 day stay. Even though our room was meant to be serviced every 3 days, they never did. After requesting multiple times, we received subpar servicing. Out of the 2 beds, only one was serviced, the dirty towls on the floor were not taken, and the room was barely even cleaned. The breakfast was okay besides the fact that they ran out of milk as soon as breakfast started. When we went to the front desk again, we were told to find something else to eat.

6.0 / 10.0

Sound-proofing should make better

8.0 / 10.0

The property looks new and in great condition. Excellent parking. Useful kitchenette. Good lighting in bathroom. The bed was comfortable but the sheets were very thin. No separate blanket, just the bed cover on top (that I like to remove). The neighborhood looks a bit rough. Location is convenient to highway.

10.0 / 10.0

I was greeted with good customer service upon check in. The staff was friendly and always greeted me each morning during the complimentary breakfast and always answered any questions I had. This was my third time staying at his hotel and I will continue to stay at this hotel for any future travels to Garden Grove and Orange County.

10.0 / 10.0

New,clean. Nice place to stay

10.0 / 10.0

wonderful staff. clean rooms. easy access to freeway.

5.0 / 10.0

It was great nice room and staff was very friendly Only con is WiFi or internet in room not great, tv had a hard time connecting and staying connected

10.0 / 10.0

This was our first time staying at this property and we really enjoyed our stay. The room was clean and spacious and the housekeeping staff was very friendly. The free coffee/tea in the lobby was a treat! One day my friend and I arrived soaked after getting drenched on the Tiana ride at Disneyland late at night so that hot tea came in clutch. I also enjoyed having liquid hand soap available in the bathroom rather than a bar that always tends to get mushy in the soap tray. Overall great stay and would recommend to couples like myself and large groups and families.

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