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SureStay by Best Western Salem

Top rated by guests

Exterior

Lobby

Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Combined shower/tub, hair dryer, towels

Premium bedding, desk, laptop workspace, blackout drapes

8.6Excellent

(453 Ratings)

"Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations! Hotel was clean and comfortable and felt safe."

Janneane

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(453 Ratings)

Hotel in Indiana

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Salem with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
SureStay by Best Western Salem offers 44 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at SureStay by Best Western Salem

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Map of Indiana

city location on map

Nearby attractions

Eagle Creek Park

Fort Harrison State Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.6Excellent

(453 Ratings)

"Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations! Hotel was clean and comfortable and felt safe."

Janneane

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(453 Ratings)

Hotel in Indiana

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Indiana

city location on map

Nearby attractions

Eagle Creek Park

Fort Harrison State Park

Available Rooms

About this hotel

Hotel in Salem with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
SureStay by Best Western Salem offers 44 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(453 Ratings)

5.0 / 10.0

Th staff were friendly and everything was very clean. Everything was right down the road from the hotel so we had anything we needed.

5.0 / 10.0

Very nice slept and rested great

10.0 / 10.0

Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations! Hotel was clean and comfortable and felt safe.

6.0 / 10.0

The room seemed fairlty clean. The breakfast was not great. Scrambled eggs both mornings were so slimy wet, not tasty either. Saus links were not warm. Saus gravy was good but cool. Had to go 5o front desk & ask for washcloths after being told that we did not have. There were extra people with dog hanging around the hotel helping staff from time to time. Didnot have a profressional feel. This hotel nedds competition to make it better!!

10.0 / 10.0

It was very clean. Staff is super friendly. Nice breakfast. Easy in and out.

6.0 / 10.0

The property

3.0 / 10.0

Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.

3.0 / 10.0

This place needs a deep cleaning. The bedding and bathroom were clean. I've stayed here many times. Every time I've stayed, there's been a sign on the pool door stating "pool closed for maintenance" There's no elevator, the time before when I stayed there I mentionef I couldn't believe no elevator.(I have a very bad back) The lady replied and said "we have a pool instead". Seriously? The staff is friendly enough. They look exhausted and overworked. While checking for bedbugs(I do this everywhere I stay) the area behind the mattress on the box springs dust ruffle behind the mattress was gross. Very. They try to do the best they can. I will say Ive experienced one lady who works there and she usually makes you feel like she's doing you favor checking you in. The walls in the rooms and common areas need painted. Bad. Instead they invested in a "bar" next to the front desk. I sound petty. I just can't ignore this anymore. I believe the 8.6 is very misleading The only reason I continue to stay is because it's better than other place in town. Oh, one time I booked online, arrive and was told they're sold out. But then she looked at the computer forever and finally said they had one. I personally think they just didn't want more guests because they aren't used to accommodating a full house. My last stay was not great. Also, when I arrived I had to wait for the front desk lady to finish her cigg out front. She deserves a break. But come on! The coffee is descent.

2.0 / 10.0

Not a very good place

6.0 / 10.0

Dont like complaining but pool was down, (had kids with us to go swim) door to room wouldnt shut without force, refridge was shut off so it took awhile to get cold, batroom sink faucet was loose in the countertop, and the toilet lid wouldnt stay up without holding it and for a man that is an issue ...Not bashing hotel just stating the facts.

10.0 / 10.0

Comfortable room and clean

2.0 / 10.0

Checked in at 955pm and didn’t get a room until 1155pm. Still dirty linen in room and we had a bed with no comforter.

4.0 / 10.0

We were supposed to be able to check in at 3pm, we didn’t arrive until 4pm and we still had to wait an hour to get our room. The worst part was having to listen to the desk clerk complain about the housekeeping staff…. Things happen, don’t openly complain about the hotel staff in front of customers. Have some integrity.

2.0 / 10.0

Desk staff couldn't access computer to check me in. I reserved two king rooms and only got 1 and it was handicapped accessible room.

5.0 / 10.0

Was a decent place for suchba small town, will definitely be back again

6.0 / 10.0

Stayed here a few years back and really liked it. This time, not so much. Bed sheets had stains, the room had an odd stench and so did the hallway. AC did not work. Not sure what happened to this hotel but its definitely went downhill in my opinion.

10.0 / 10.0

The staff was very friendly and Accommodating. Rooms clean. The indoor pool clean but I was expecting a heated pool but the kids enjoyed it.

6.0 / 10.0

Overall it was okay. But with an “excellent” rating, I expected more. The issues listed are more informative than complaints so other people know what to expect. The room and lobby were very clean. But the pool area had black mold around the windows and on the floor tiles. The pool was not heated, which was very disappointing. The breakfast area is very small. Only one person at a time can get food from the sections and there weren’t many food options. There was a very strong marijuana smell more than once both near the lobby and upstairs near our room. Overall it was okay, but I expected more from all of the reviews I read.

8.0 / 10.0

The hot water needs to be hotter. My shower never got above luke warm. Tried a bath but the water was cold by the time I got in. The pool area was too hot to enjoy. The water was fine and clean. But between the heat and the humidity I couldnt breathe in there. I was charged an almost 70.00 surcharge when I checked in and have no idea what it is for. Wasn't told about it before I was charged. Not on the Expedia receipt. Haven't been charged that before when we stayed there. Front desk staff says it will it won't actually post and will roll off in 24 hours. It still shows pending 4 days later. Room was clean and plenty of room. Room smelled musty and vaguely like it had been smoked in. No elevator. Only stairs. Parking lot is tight. Convenient to a coffee shop, pizza place, Mexican restaurant within walking distance. Wal-Mart shopping center very close. Convenient store/fuel/atm close. The hotel "convenience store" area needed to be restocked. Check out was quick and easy.

10.0 / 10.0

This is a nice little hotel. The rooms were very clean, the bathroom sparkling! Breakfast area is small but cheese omelette very good for free breakfast! Front desk people very friendly. Would stay again!

1.0 / 10.0

The toilet was broken (I had to keep the lid off the back of the toilet and manually flush) and clearly it had been broken for awhile. The drain in the bathtub wouldn’t drain so I had to stand in dirty water while showering, the body wash container was empty so I had to get a bar I’d soap from the front desk. The breakfast options were terrible.

6.0 / 10.0

I come most of the staff is very family friendly and accommodating just seem to be getting double charged a lot and then charged for a day I didn't stay with issues resolved quick enough but it seem to be pretty willy-nilly about charging your card

5.0 / 10.0

Will definitely stay again

10.0 / 10.0

Very nice, clean place with great breakfast bar

10.0 / 10.0

Great

10.0 / 10.0

Clean

10.0 / 10.0

The hotel itself was nice. The pillows were not as comfortable so you might consider bringing your own. They had a nice breakfast

10.0 / 10.0

Very clean. Staff professional and friendly. Very accommodating.

10.0 / 10.0

Amazing folks very friendly

5.0 / 10.0

My check in was super easy. Gentleman was sweet and let me ramble on about my mothers death, which is why we were in town. Its was close to closing time for the pool when we got there and he extended the time a little so we could try to relax.

5.0 / 10.0

My check in was super easy. Gentleman was sweet and let me ramble on about my mothers death, which is why we were in town. Its was close to closing time for the pool when we got there and he extended the time a little so we could try to relax.

10.0 / 10.0

It was very nice property. Everyone was nice. Loved the mini fridge and microwave.

8.0 / 10.0

This hotel was a great choice. The restaurant across the street was excellent and had delicious food. The waiter was exceptional. The price of Cobblestone was reasonable. The employee at the desk was very helpful.

10.0 / 10.0

This is my second time and i will also use it next year! Loved everything !

6.0 / 10.0

Very loud there. Did not get a good sleep. Yapping dog next door. Had to call the front desk.

10.0 / 10.0

Check-in was very nice. Everyone is so friendly there. It was a great property to stay up for a couple days. My son enjoyed the pool. They were always helpful with anything that I needed. Definitely will come back and highly recommend.

3.0 / 10.0

EV charger has not worked in months. I specifically booked the hotel to be able to charge my car, but it doesn’t work and hasn’t worked. If they aren’t going to take the time to fix it, then take it off as an amenity.

3.0 / 10.0

EV charger has not worked in months. I specifically booked the hotel to be able to charge my car, but it doesn’t work and hasn’t worked. If they aren’t going to take the time to fix it, then take it off as an amenity.

8.0 / 10.0

Nice quiet facility and convenient to dining choices.

4.0 / 10.0

I had reserved my room through hotels.com, and this apparently confuses the staff at the hotel who I checked in with. This has happened previously. I presented my credit card for incidentals, but ended up getting charged again for the room by doing so, even though I'd already paid for the room prior to coming down. The manager resolved the issue the following morning, and I'm grateful to her for taking care of it. But, ideally this problem should be rectified with the staff I checked in with so that this doesn't happen again.

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