Hilton Tianjin Eco City

Expedia gave incorrect geographical coordinates and I ended up stranded in a inhospitable neighborhood. The hotel reacted quickly. They sent a taxi to pick me up; apologized; upgraded my room from basic to presidential; and offered a fantastic meal at no cost. My initial outrage changed into appreciation. My gratitude goes to the hotel staff. Thank you.

Expedia gave incorrect geographical coordinates and I ended up stranded in a inhospitable neighborhood. The hotel reacted quickly. They sent a taxi to pick me up; apologized; upgraded my room from basic to presidential; and offered a fantastic meal at no cost. My initial outrage changed into appreciation. My gratitude goes to the hotel staff. Thank you.

The hotel is fine, the staff there are nice and polite, the gym is small but ok and the swimming pool is really cool. Overall, it meets my expectation until the day before I checked out. I was out for business whole day and back in my room about 10pm. Then I immediately realized someone had smoked in my room. I checked the room carefully and believed someone came to repair something (I don't know exactly what they worked on but I saw some trace of hot glue next to the sink.) I was so tired and went to sleep anyways with the smell in every corner of the room. I told the staff at front desk about this the next morning during check out. They confirmed that some hotel employee went to my room for repairing (they didn't tell me what though, and I don't care). They didn't find out if that guy smoked in my room before I left hurry to catch my train. I did ask them if I can get a refund for one night cause my room is a Non-Smoking one and the smell told me someone did smoked there. They didn't refund me.

One of my favourite hotels. The staff try so hard - and they do a good job. This is not a tourism area. There's nothing around but commercial and industrial So it's really for business travel only.