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Pier House Resort & Spa

Top rated by guests

Private beach, white sand, sun loungers, beach umbrellas

In-room safe, individually decorated, individually furnished, desk

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Oceanfront | In-room safe, individually decorated, individually furnished, desk

Suite (Dockside) | Bathroom | Shower, designer toiletries, hair dryer, bathrobes

8.8Excellent

(1,015 Ratings)

"We always enjoy our stay at the Pier House. Their staff is attentive, professional and fun. We have enjoyed Jacko for years. One of the only resorts with a beach and our favorite part is for the pa..."

James Rhodes

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(1,015 Ratings)

Resort in Key West, FL

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

On private beach with outdoor pool, near Waterfront Playhouse
At Pier House Resort & Spa, hit the private sand beach, dine onsite at Chart Room Bar, or enjoy a drink at one of the resort's 2 bars/lounges.
Housekeeping is available on request.
Pier House Resort & Spa offers 142 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the resort. An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Pier House Resort & Spa

Pool

Air conditioner

Kitchen or Kitchenette

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Garden

Map of Key West, FL

city location on map

Nearby attractions

The Key West Butterfly and Nature Conservatory

Southernmost Point of the Continental U.S.A.

The Hemingway Home and Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.8Excellent

(1,015 Ratings)

"We always enjoy our stay at the Pier House. Their staff is attentive, professional and fun. We have enjoyed Jacko for years. One of the only resorts with a beach and our favorite part is for the pa..."

James Rhodes

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(1,015 Ratings)

Resort in Key West, FL

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Key West, FL

city location on map

Nearby attractions

The Key West Butterfly and Nature Conservatory

Southernmost Point of the Continental U.S.A.

The Hemingway Home and Museum

Available Rooms

About this resort

On private beach with outdoor pool, near Waterfront Playhouse
At Pier House Resort & Spa, hit the private sand beach, dine onsite at Chart Room Bar, or enjoy a drink at one of the resort's 2 bars/lounges.
Housekeeping is available on request.
Pier House Resort & Spa offers 142 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the resort. An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.8 / 10.0

Excellent(1,015 Ratings)

5.0 / 10.0

Drove down to Key West for the day and decided to stay overnight. The room was clean and the bed was very comfortable. The staff was friendly.

3.0 / 10.0

Views and service are excellent. Hotel is tired and i expected more luxury for over $1,000/ night.

4.0 / 10.0

No grab bar in shower.

1.0 / 10.0

Rooms were aged. TV did not work. No desk space or room to work. Rude hotel staff. No privacy on the balcony - our neighbor was so close they were basically on our balcony with us. Didn’t replace towels when room was cleaned. Not worth the money at all!!

4.0 / 10.0

The room is very clean, the pillows could be better for the hotel price. The restaurant and bar staffs are great. The price is very expensive for the breakfast and drinks at the beach/pool bar .

4.0 / 10.0

Nice room, very organized and clean. Pillow could be better for the price. Expensive food in the hotel, and also for drinking. But good quality. Usually nice staff but be careful on the front desk. If Colleen is taking care of you, pay attention! She’s rude and doesn’t care about the guests satisfaction.

5.0 / 10.0

Very pleasant stay. Congenial staff not nickel and dime ing you to death which was really nice.

3.0 / 10.0

Glass shower door coming unhinged. Lights outside our building not working and extremely dark on stairwells. Iguanas defecating all around pool. Not cleaned up all day. Pointed out to pool person who took a guest towel and picked up one area and left the rest. Have stayed at Pier House several times. Disappointed this time.

4.0 / 10.0

The staff were very kind! The rooms are comfortable for the most part. We had the lanai room that sat right above a pond with turtles and fish which was nice. Some things to note: the crowd is a bit older at this resort, the resort itself is nice but outdated a bit, One Duval restaurant is onsite and great! The room we had, has skylights and was very bright so if you like to darker the room to sleep in, this is something to consider. The location was fantastic, you are at the northern most part of Duval St. Right across from Two Friends Patio restaurant.

6.0 / 10.0

They say they upgraded us when we checked in, they stuck us in a room next to the bar which was loud until about 1 in the morning. The facilities were nice and close to everything. Be careful with your bill because they overcharge us everyday on our breakfast and lunch bill.

10.0 / 10.0

We always enjoy our stay at the Pier House. Their staff is attentive, professional and fun. We have enjoyed Jacko for years. One of the only resorts with a beach and our favorite part is for the past few years every afternoon a manatee swims by us at beach.

10.0 / 10.0

It was fabulous. The staff was amazing and we enjoyed the pool, beach and restaurant. My only suggestion is they add a pet walking area with turf. There is no grass on the property for pet relief.

10.0 / 10.0

Everything was perfect. Will be back next year

6.0 / 10.0

The bathroom was very nice. The rest of the room was just ok. The common hallway had trash on the floor for the entire weekend. Nobody swept the floor at all. For the money you pay there are better hotels.

10.0 / 10.0

The private beach front and the excellent kindness by staff.

8.0 / 10.0

We live Pier House. Have stayed before. Unfortunately we were stuck in a "Junior Spa Suite" in rear spa building this time. Our "patio" was in the rear parking lot. Literally. Loud at night and in am with cars, workers. Patio walls rusted . Room small amd cramped. Will say it was very clean . Mattress a bit hard . Fees upon fees upon fees added plus ridiculous drink prices . Was not worth what I paid ...should have had an oceanfront suite for what I paid instead had ghetto suite

8.0 / 10.0

Cons: Bed was very hard, no elevator for the building we were in, 1 beach attendant (where the snorkel stuff is) was very rude, breakfast options weren’t the greatest and you could only get entree’s in the price. Pros: Front desk staff was very friendly and helpful, the beach and pool area was very clean with a beautiful sunset view, convenient to any shopping and restaurants, our room’s location had a quiet area to sit in the balcony (surrounded by trees & not many people walking past)

5.0 / 10.0

We stayed at the pier house on the “off” season and just loved it. It was super cute, super clean rooms and grounds. The A/C was cold as was the fridge in our room. if I had to find something to complain about it would have to be the lighting in the bathroom was not the best- hard to do makeup in there- not a deal breaker at all. Loved the resort really close to all the bars and stores on Duval and then also close to the Piers if you plan any excursions.

10.0 / 10.0

Great hotel. Only a few in Keywest with an actual beachfront

4.0 / 10.0

Check out did not ask us if we enjoyed our stay. Close to a lot of restaurants and walking distance to many attractions. No wifi in garden building which is fine but check in did not notify us upon arrival. We would have requested another building if they had informed us. We found at when we called front desk. The beach at this hotel is the best part. Clean and plenty of lounge chairs.

8.0 / 10.0

Property is very nice and well maintained. We stayed in a double queen room with a lanai. To our disappointment it was very small. There were two of us and there was no room to move around. The bathroom is small also no room to put your toiletries around the sink. For the price of the room it was not worth it. The location is great.

10.0 / 10.0

Food was so close

5.0 / 10.0

Our stay was great! We encountered some issues but Pier House staff addressed them. Beach is nice. Pool is nice. Location is great. Make sure you understand the type of room you are booking as hotel.com pictures lead you to beleive that rooms are ocean view but are not. Read the listings carefully.

10.0 / 10.0

The property was very nice. Conveniently located within walking distance of local attractions.

10.0 / 10.0

Everything was great. We've stayed in other hotels but nothing compares to the Pier House. Great staff, bed was super comfortable and the views were spectacular. Would definitely stay again!

10.0 / 10.0

Even though the area nearby was busy, the hotel complex was quiet. It was like an oasis! The grounds are beautiful. It’s a perfect location. I’d love to go back.

2.0 / 10.0

They made me stay at a different hotel promising a refund for the first night, which they haven't issued yet nor they are responding to any of my emails. Avoid this place.

8.0 / 10.0

Nice property with good beach bar and friendly staff!

10.0 / 10.0

Colleen & Chuck are excellent!

10.0 / 10.0

Property was great in every way.

5.0 / 10.0

We had an amazing time. The service and staff were fantastic. Our room was comfortable and clean. The location was great! We will be back!

10.0 / 10.0

Very nice and accessible

4.0 / 10.0

Property was in the heart of the action, that was the good thing. But upon checking we were informed that our room required maintenance and they’d given us an upgrade. Which of course was not the case. We’re downgraded from a junior suite to a traditional room. Spoke with several people who stated someone would address our issues.. but no one did

10.0 / 10.0

Wonderful property. Our ocean view room had a fantastic view across wisteria island.

10.0 / 10.0

This place was great! I will be staying there again later this year with friends when I come back to Key West!

10.0 / 10.0

Beds were very comfortable. Staff were all polite. Great location. Only downfall is parking is expensive.

10.0 / 10.0

The room was amazing and the restaurant was very convenient and served really good food. Overall great hotel experience. I will definitely come back and stay there.

4.0 / 10.0

This property is not a Luxury resort. Dated with worn out, beat up furniture,old beach towels under our porch. Old sofa in lobby. Nice people but we left after checking in and went to Casa Marina which is truly a Luxury Resort.

8.0 / 10.0

Property was very nice. Would consider returning there, but would definitely rent the Doc side suites for the sunsets.

1.0 / 10.0

I will never stay here again. We checked in, got unpacked and then a large cockroach went across our room. We tried to get it and couldnt. Called down to the front desk and they moved us rooms. Inside the main building, the new room was much smaller. Bathroom on our crusise ship was larger than this one. The room was old and run down. Bathroom shower leaked constantly. We checked out the next day and moved hotels. Just when we though that was over days later I see they are still charging us resort and room fees. Had to go back and tell them we checked out and to stop charging us. Will not ever recommend this hotel. We paid alot and didnt get any of it back.

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