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Grand Fiesta Americana Sumiya Cuernavaca

Top rated by guests

2 restaurants, breakfast, lunch, dinner served; Asian cuisine

Deluxe Room, 1 King Bed (Plus) | Premium bedding, down comforters, minibar, in-room safe

Shower, rainfall showerhead, hair dryer, towels

Premium bedding, down comforters, minibar, in-room safe

Premium bedding, down comforters, minibar, in-room safe

8.8Excellent

(1,013 Ratings)

"Nd"

María Fernanda

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(1,013 Ratings)

Hotel in Jiutepec

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Grand Fiesta Americana Sumiya Cuernavaca offers 163 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 65-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities at Grand Fiesta Americana Sumiya Cuernavaca

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Garden

Free parking

Map of Jiutepec

city location on map

Nearby attractions

Six Flags México

Estadio Olímpico Universitario

University Museum Contemporary Art

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.8Excellent

(1,013 Ratings)

"Nd"

María Fernanda

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(1,013 Ratings)

Hotel in Jiutepec

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Jiutepec

city location on map

Nearby attractions

Six Flags México

Estadio Olímpico Universitario

University Museum Contemporary Art

Available Rooms

About this hotel

Luxury hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Grand Fiesta Americana Sumiya Cuernavaca offers 163 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 65-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.8 / 10.0

Excellent(1,013 Ratings)

2.0 / 10.0

Very bad some of the staff, and its a old hotel very careless

5.0 / 10.0

Nice, spacious room, great gardens and amazing service.

10.0 / 10.0

Nd

10.0 / 10.0

It’s an amazing hotel, service and attention are great, all the time the staff is attentive to your needs. The hotel facilites are pretty, the are remodeling some áreas, but the gardens, pool, restaurant, rooms are increíble.

4.0 / 10.0

The hotel and landscape is great with the japanesse gardens and great lawns. The offer in the restaurant on sundays afternoon (there were open 1 of 3 resraurants) was limited.

6.0 / 10.0

Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased.

10.0 / 10.0

Excelente

4.0 / 10.0

Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited.

8.0 / 10.0

Beautiful place, terrible food

10.0 / 10.0

Unique property, surrounded by beautiful gardens, japanese buildings & flavors . The service is generally very good. The staff really tries to make things work.( Special thanks to Juan -bellboy-) It would be appreciated if more medium sized bottles of water was offered in the rooms. I was told the pool is going to be renovated, and once finished , I think it will be a huge plus. Can't wait to visit it once the renovation is completed.

8.0 / 10.0

Beautiful property.

3.0 / 10.0

Food prices are extremely high and they don’t share information about it!!!!

2.0 / 10.0

The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns

10.0 / 10.0

Hotel bonito

6.0 / 10.0

I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.

8.0 / 10.0

Very good option to rest!

10.0 / 10.0

This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.

2.0 / 10.0

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.

8.0 / 10.0

Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled

3.0 / 10.0

It’s a great place, with a lot of potential, needs to be remodeled and Improve the food and service at restaurants. Disappointed that because I didn’t make the reservation through the hotel chain, the told me that I can have my fiesta rewards bennefits…

5.0 / 10.0

Very nice hotel, clean, comfortable and has beautiful grounds. The food was ok, service was great. The only complain we had was that the person upstairs in the room kept dragging their chair at night and making lots of noise, maybe pads on the chair legs would help minimize the noise. Without an upstairs neighbor it was great.

10.0 / 10.0

Excellent customer service

5.0 / 10.0

Everything was great. The only thing that we didn't like is that for every meal you had to take a buffet which neither me or my wife like. They didn't offer meals a la carte, ony room service

10.0 / 10.0

Good

10.0 / 10.0

Very nice

10.0 / 10.0

Excelente Hotel y Brunch dominical

10.0 / 10.0

Excelente

4.0 / 10.0

The hotel is surrounded by nature and the Japanese concept makes it interesting. The room was simple, and the building showed some lack of maintenance. Despite the Japanese environment providing a nice experience, the main restaurant only provides that type of food, which is very limited. Can you imagine a 5-night stay eating only one type of food?

4.0 / 10.0

The hotel is surrounded by nature and the Japanese concept makes it interesting. The room was simple, and the building showed some lack of maintenance. Despite the Japanese environment providing a nice experience, the main restaurant only provides that type of food, which is very limited. Can you imagine a 5-night stay eating only one type of food?

8.0 / 10.0

Beautiful property - quiet and lovely tranquil atmosphere. It is located in a private gated community that is very safe - you must pass two security gates. In the city, it felt hot and muggy. But in the hotel the large trees offered so much shade that it felt cool and relaxing.

2.0 / 10.0

Bad

8.0 / 10.0

Nice hotel, beautiful gardens, good food. Would benefit from renovations

10.0 / 10.0

Really good hotel. Was there for a weeding but all was fantastic.

10.0 / 10.0

Really good hotel. Was there for a weeding but all was fantastic.

10.0 / 10.0

Good

10.0 / 10.0

Good

10.0 / 10.0

Large garden areas, great pool area. Were undergoing renovations im some areas, otherwise would’ve been an excellent stay.

10.0 / 10.0

Large garden areas, great pool area. Were undergoing renovations im some areas, otherwise would’ve been an excellent stay.

10.0 / 10.0

Beautiful surroundings

10.0 / 10.0

Beautiful surroundings

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