Grand Fiesta Americana Sumiya Cuernavaca

Excelente

Power went out a couple of times during the night, breakfast service one moring was lacking, due to a group that took priority over regular guests

The best hotel in zone

.

Nice, spacious room, great gardens and amazing service.

Nd

It’s an amazing hotel, service and attention are great, all the time the staff is attentive to your needs. The hotel facilites are pretty, the are remodeling some áreas, but the gardens, pool, restaurant, rooms are increíble.

The hotel and landscape is great with the japanesse gardens and great lawns. The offer in the restaurant on sundays afternoon (there were open 1 of 3 resraurants) was limited.

Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased.

Excelente

Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited.

Beautiful place, terrible food

Unique property, surrounded by beautiful gardens, japanese buildings & flavors . The service is generally very good. The staff really tries to make things work.( Special thanks to Juan -bellboy-) It would be appreciated if more medium sized bottles of water was offered in the rooms. I was told the pool is going to be renovated, and once finished , I think it will be a huge plus. Can't wait to visit it once the renovation is completed.

Beautiful property.

Food prices are extremely high and they don’t share information about it!!!!

The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns

Hotel bonito

I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.

Very good option to rest!

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.

This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.

Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled

It’s a great place, with a lot of potential, needs to be remodeled and Improve the food and service at restaurants. Disappointed that because I didn’t make the reservation through the hotel chain, the told me that I can have my fiesta rewards bennefits…

Very nice hotel, clean, comfortable and has beautiful grounds. The food was ok, service was great. The only complain we had was that the person upstairs in the room kept dragging their chair at night and making lots of noise, maybe pads on the chair legs would help minimize the noise. Without an upstairs neighbor it was great.

Excellent customer service

Everything was great. The only thing that we didn't like is that for every meal you had to take a buffet which neither me or my wife like. They didn't offer meals a la carte, ony room service

Good

Very nice

Excelente Hotel y Brunch dominical

Excelente

The hotel is surrounded by nature and the Japanese concept makes it interesting. The room was simple, and the building showed some lack of maintenance. Despite the Japanese environment providing a nice experience, the main restaurant only provides that type of food, which is very limited. Can you imagine a 5-night stay eating only one type of food?

The hotel is surrounded by nature and the Japanese concept makes it interesting. The room was simple, and the building showed some lack of maintenance. Despite the Japanese environment providing a nice experience, the main restaurant only provides that type of food, which is very limited. Can you imagine a 5-night stay eating only one type of food?