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Holiday Inn Louisville East - Hurstbourne by IHG

Top rated by guests

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premium Room, 2 Double Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Free toiletries, hair dryer, towels

8.0Excellent

(661 Ratings)

"We were graded with a pleasant welcome from Brittney at the front desk. She knew the answer to each and every question we had we had a little problem, nothing major and we called down to the front des..."

Garry

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(661 Ratings)

Hotel in Jeffersontown, KY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Suburban hotel with area shuttle service and a fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Louisville East - Hurstbourne by IHG offers 187 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Amenities at Holiday Inn Louisville East - Hurstbourne by IHG

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Map of Jeffersontown, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.0Excellent

(661 Ratings)

"We were graded with a pleasant welcome from Brittney at the front desk. She knew the answer to each and every question we had we had a little problem, nothing major and we called down to the front des..."

Garry

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(661 Ratings)

Hotel in Jeffersontown, KY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Jeffersontown, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

About this hotel

Suburban hotel with area shuttle service and a fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Louisville East - Hurstbourne by IHG offers 187 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.0 / 10.0

Excellent(661 Ratings)

2.0 / 10.0

Our experience was disappointing due to several factors. The room we were assigned had an ant infestation, was not properly cleaned, and had a noticeable gas smell. Additionally, there was ongoing construction that affected our stay. While the staff did offer to move us to a nearby room, we felt it was necessary to decline due to the ongoing issue with the ants. Unfortunately, there was no follow-up from management to check on our situation, and overall, we found customer service to be lacking. This experience fell short of our expectations.

1.0 / 10.0

Room was not clean, fire alarm went off at 10pm and 12am. This place is one of the worst I’ve stayed at would not recommend.

4.0 / 10.0

clean room, close to my work, friendly staff.

4.0 / 10.0

Had an enjoyable stay. The staff was friendly and the hotel was very clean and welcoming. The location of the hotel felt safe and had lot of restaurants and stores nearby. We did not know that breakfast was free, we were told that there was a fee for breakfast.

3.0 / 10.0

The 1st assigned room, the air/heating unit was visible in need of repair! Moved to a 2nd room with visible mode in the bathroom. (I have asthma) The windows can be opened, which was unusual, especially for our 1st floor room. The hotel is under construction. Maybe they need close and finish the repairs before booking to customers.

2.0 / 10.0

The staff and room were excellent. The black mold on the ceiling and crumbling walls were not great.

5.0 / 10.0

Every staff member was extremely polite and professional. Room was great for price. Only downfall was a hotel event was occuring so most of the hotel was closed off, but that is on me for not checking for events before booking.

8.0 / 10.0

Refrigerator didn't work but all in all it was a nice stay.

5.0 / 10.0

Lots of restaurants and things to do nearby. We went to Malibu Jack's and the kids especially had a great time

4.0 / 10.0

Great location

4.0 / 10.0

My experience was terrible. At check in my key didn’t work, I returned it and they fixed it. I went back upstairs to check into my room and it was someone else’s room!! After the third time, I finally was able to get into the right room. It smelled funny and wasn’t the cleanest!! To top Everything off the cable wasn’t working for the two days of my stay. I would not stay at this Holiday Inn again.

2.0 / 10.0

There was black mold in the hotel halls. The hotel room was humid and muggy. The bath tub didn’t drain properly and we had to shut off the shower multiple times to complete our shower. We were scheduled to be there 2 nights but left after 1. Sad for a Holiday Inn.

6.0 / 10.0

The hotel was okay. It was clean and the staff was very nice and friendly. But there is an old section of the hotel that needs to be torn down. It’s all boarded up and looks uninhabitable. From our room window overlooking the area it’s disgusting, water standing, old furniture outside, it’s just unsanitary and unsightly.

10.0 / 10.0

We were graded with a pleasant welcome from Brittney at the front desk. She knew the answer to each and every question we had we had a little problem, nothing major and we called down to the front desk and she took care of it right away. There are some people that work Customerservice these days That act like it’s a chore to do their job but once you meet Brittney at Holiday Inn you’ll see that she takes her job very seriously and she does it very well. If I were in management, she would definitely be one of my assistance or a supervisor with her at the front desk. I would know my business is going to Be Run the right way and our guest will be very happy thank you Brittney for welcoming us to the hotel.

5.0 / 10.0

Except for the filthy microwave our stay was great. Our room was clean. Our bed was new and clean and and our pillows were great too. We didn’t find any bugs.

10.0 / 10.0

Wonderful staff and very very clean. To be an older hotel don’t let it discourage you from staying here. The older part is not part of the hotel now it is just the large building and it’s definitely a hotel I will continue to reside at when I come to Louisville. Looking for a beautiful event space this place several meeting rooms to ball rooms!! Excellent management and staff. Especially the young lady works the evening shift I’m not sure of her name but she’s the best dark hair curls she’s so kind!!

8.0 / 10.0

Safe and clean quiet

10.0 / 10.0

Safe and quiet

4.0 / 10.0

Property is older and seems rundown. When I arrived in my hotel room, there was old food in the fridge from previous guests.

10.0 / 10.0

Newly remodeled

6.0 / 10.0

The air did not work right in the room. The location was good for what we were doing there.

2.0 / 10.0

I paid a deposit on condition of room in cash for $60. I tried to get back and they said I did not pay for security deposit. I called several times and they refused to resolve issue. This is an untrustworthy place because they don't seem to exude honesty in their business relationships. I don't trust this particular facility.

10.0 / 10.0

Everything was great

4.0 / 10.0

The staff was excellent! The hotel was nice and the room was comfortable. The breakfast was also nice.

6.0 / 10.0

While checking out Monday morning 4/21, I asked the desk clerk to speak with the manager, whom I was not available. The clerk courteously, asked if he could help me with anything. I told him I wished to advise them of what I felt was a dangerous condition in the bathroom tub as being VERY, VERY slick/slippery to step into when wet, causing a slip/fall condition. Which I did experience, and fortunately with some fast footwork saving me a potential accident and the hotel owners a potential expensive lawsuit. Also, as a note the operation of the shower was not obvious and quite perplexing being controlled by a valve under neath the water faucet out of plain site. John R Ford

8.0 / 10.0

The rundown abandoned hotel was a little disconcerting upon arrival but the overall hotel itself was very nice. The walls are very thin. We could hear other guests at all hours.

2.0 / 10.0

Whoever was working the front desk Thursday evening she was completely rude and outta pocket for no reason. Asked if they had handicap rooms and she said she wouldn’t change it which was no problem until she started with her little rude comments. WILL NEVER stay again may look nice but staff makes the hotel feel hostel!

5.0 / 10.0

Friendly front desk. He had everything ready when we arrived. Ease of check in and check out. No hassle. Quiet and clean. Room was spacious and comfortable.

6.0 / 10.0

I booked a room for the weekend. I had a King Suite. Upon Entry into my room there was major wall damage which appeared to be water remediated related. There were two large spots like that. Overall the hotel was outdated and poorly maintained. Pool was cold. 5th floor elevator opening has damage that needs attention. For the price the facilities side of this property is not the move. Staff were all amazing tho!

4.0 / 10.0

Great location with easy access to shopping, restaurants and highway. Large facility with good gym and pool. Friendly staff. But they need to update the beds with mattress pads. And they need to tear down the damaged building in the front.

10.0 / 10.0

Had an amazing stay at this hotel! The service was top-notch, the rooms were super clean and comfy, and the staff went above and beyond to make us feel welcome. Definitely one of the best experiences I’ve had I can’t wait to come back!

8.0 / 10.0

Easy safe parking

5.0 / 10.0

The general manager, Warren Morris, was extremely nice and helpful. Brittany at the front desk is super friendly! The breakfast is really good and fruit is fresh. Beds are medium to firm, which I prefer. The pillows are not. Very small, soft and squishy. Elevators are fast. We are on our 3rd night and are staying several more instead of moving closer to the reason we're here.

10.0 / 10.0

Everything was clean and everyone was very friendly and helpful

6.0 / 10.0

Our roim window's face the inside of the hotel. No view room 178

10.0 / 10.0

The bathroom could use another outlet and placed a bit higher on the wall.

8.0 / 10.0

Property is big & spacious

10.0 / 10.0

Property & management is good,but the cable network not good.

2.0 / 10.0

Hotel was awful very outdated. Staff is very nice helpful. Fridge door broken stains on walls. Toliet was loose. This hotel has had the handyman special a dozen times. Torn down motel outside of hotel. Rooms are dark

10.0 / 10.0

Clean rooms and great lobby

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