Boringdon Hall Hotel and Spa

The hotel refused to alter my reservation to another date despite a medical emergency. Beware of this hotel !!!! They are unscrupulous!!!

The hotel looked amazing with lovely features, staff courteous and we enjoyed the spa. The only downside was the noise in the room from the fridge! The brasserie food was outstanding and we would definitely go back.

Lovely hotel. Great facilities. Staff incredible and food was great. The internet connection was dreadful so great if you're looking to switch off but not so much if you need to stay connected : )

Wonderful staff, delightful facilities

Really liked this hotel. The customer service was beautiful. I can’t remember the last time I stayed in a hotel which such good customer service, and I stay in a lot of hotels. Room was clean, comfortable and well equipped. Nice ambience in the bar area and a lovely spa. Excellent hotel gym.

Very helpful and pleasant staff

We often come to this venue for our wedding anniversary as we did again on this occasion and as usual the everything, food, service, hospitality, the grounds exceptional that’s why we come here. This time we even had a surprise sat on our bed in the form of a card and miniature bottle gin to welcome us Boringdon Hall ticks all the boxes time after time

An odd mix. Must have spent huge amounts of capital on restoration and a wonderful spa. I can only imagine the financing needed. To make it work they are cutting serious corners with the spa not the hotel being the focus. Great food in restaurants, great spa, lovely to walk around. Breakfast solid. Service was very spotty. A lot of staff saying ‘I think’, ‘it might be’, ‘I dunno’. Seemed very very young, obviously not trained. Really not a 5 star hotel in any sense. The room - stayed in a suite. Was ok. Very small ‘king bed’. Black hairs on bath. Room service - a joke. Could only order a cheese or ham sandwich after 9.30. Had to persuade the gentleman on reception to do it. He was also clearing the bar, answering phone and making food. Said he needed to ‘rustle around’ for some ham. £14 each, could have bought better at a Tesco express. Charging - be careful. People in gas cars park in the charging spots. Only 3. Staff shrugged. Had to wait 24 hours to get a spot. The biggest issue was health and safety. Bit of a death trap. Entered our room, walked outside and the step collapsed. Previous reviewers have said the same. I fell flat. Stairs outside room have low ceiling with no mind your head sign. Smack almost knocked myself out. Told staff three times to put up a sign. Was still not there on departure. Again, spa fantastic, hotel nothing of note,