Best Western Casa Grande Inn

The room was exceptional and most of all the front desk was always very resourceful with any request. I very much look forward to staying there again.

Yes

The room was in reasonable condition. The housekeeping staff was exceptional.

Breakfast menu was very normal Hotel ran out of menu items due to high number of guests

Helpful and professional staff. Good breakfast, great location. Many great amenities. Spacious and clean room.

Clean and spacious room. Lots of parking spaces on the hotel premise

Clean big rooms

Clean riom and beautiful area.

Comfy beds! Clean, great breakfast

Nice staff, cute hotel

Clean room and great breakfast

Comfortable& I loved how the hotel looked

Clean room, good breakfast and close to everything we needed

Room was clean, staff was very helpful and polite

All good

Courteous staff! Clean room! Timely service!! Thank you !!!

Room was clean and comfortable.

Nice clean room and good breakfast.

Our room had a newspaper and cup of what appeared to be water on the table by the door. I called the front desk to make sure we had the correct room, which he said yes, and told me just dispose of the cup. After I walked further into the room, there was trash in the trash can, including a banana peel. I called again and requested for housekeeping to come and get it because I didn’t want to smell banana. He said I could take care of it. We then went out to dinner and our key didn’t work. We went to the office and they corrected it. While in there, my husband again mentioned what happened earlier about talking to someone on the phone and the gentleman said yes it was him with a smirk on his face and said, “what did you expect me to do? It isn’t my job.” I guess it is the guests job??? My husband did get a bit loud at that point, but the gentleman was out of line. I was an executive housekeeper in HI for 15 years, and I know if I said something like that, or more importantly had a guest come into an unclean room, 1, I would have better been up to that room within 10 minutes to make it right, and 2, stood a good chance of being fired. Someone with the attitude of that gentleman and the condition of the room, is the fastest way to bring down profitability of a property. If any questions you can call us at 714-330-4077 Henry and Terry. I for one know housekeeping is not an easy job, but if not to standard, you apologize and make it right, not say “it’s a little thing”.

Friendly staff, clean rooms and great location.

Had another nice stay at the Casa Grande. The bed was comfortable, and the room was clean. Always appreciate the breakfast included. Staff was friendly and helpful. Would certainly stay again when we want to be in the Pismo Beach area.

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No breakfast

The room had everything that we need. clean, quite.

Staff very courteous, room coffee was horrible, tasted like dirty water, tossed it!

The air conditioner did not work at all. I cleaned the vent screens which were packed with dust and dirt. Our room stayed at 77-78°. I asked to be moved to another room, was told no other room avaliable. Finally, we were given keys to a smaller . This place was horrible. room

We enjoyed our visit every time

Staff was nice. Room I give a 2/5. Very outdated. Plus the ONE amenity we booked for was broken. They knew it was too. Sad

The bed was comfortable.

Everything amazing and clean

It was very nice we loved it

The Hacienda styled architecture of the hotel is beautiful, but our room had seen better days. It was large and clean enough, just well worn. There were stains in the carpet, I've seen better couches at the good will, some of the furniture was worn out. Unless you like a soft bed to sink into, there wasn't much life left in the bed. I expected a better room for the price. Breakfast was just okay but filling. The pool and jacuzzi was wonderful!