Mercure Bedford Centre Hotel

Lovely room. Comfortable bed

Lovely, spacious room with a great view of the river. Unfortunately the room was ridiculously warm, even with air con on as low as it would go. Mould in the shower, and the carpet didnt seem to hsvr been vacuumed properly.

Not good service by Receptionist on arrival. She seemed pleasant enough but was ‘snarky’ and smug. Room cold and heating controlled by hotel. Lift not level on occasion and our concern dismissed. Another receptionist refused to freeze our cooler pack ice block saying not allowed whereas waiter said it was fine. Very limited menu. Fab view from our room and we would only return because of that.

Rooms and public areas in good condition . Hotel in good location for Bedford. Only comment is that the outside of the building and steps in don’t make the place look appealing .

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I did not have breakfast. The room was good and what I had booked. The room amenities where great .

I was happy with most things. The only complaint i would have is that there was a distinct smell of feces coming from the toilet. I thought someone might have just been to the toilet before i got to my room. However, i went out for dinner and when i came back to my room the smell was still there.

along the river not quite clean

Shower had not been properly cleaned. Dingy decor. Terrible late night (Post 1am) noise.

Overall very good in all areas. I couldn't fault it!

Hotel needs a good clean, carpets, walls, windows.

Great location on the river and convenient for town and the train station

We have stayed here on numerous occasions now,and never had a bad stay, well situated for the town.

The room was dusty and not clean around the windows. The bed was comfortable.

All good. Thank you.

The bed was comfortable and the bathroom was good but the air conditioning didn’t work the windows didn’t close and the tv was terrible with poor sound quality

Lovely story great location and great staff. I like the place

Awful. Lots of homeless around and drugs

Enjoyed my stay at this hotel. It was simple but met my needs as I didn’t stay in the hotel during the day. The bar had a decent selection of food, had a large well kept clean eating area, and the breakfast was good. Some parts of the hotel were tired looking, shut off and in a state of disrepair but the communal areas were well kept and attractive. Lovely view of the canal from the bar area and upstairs breakfast dining area, but I didn’t get a chance to walk along side of it. The car park was convenient as it was located downstairs and easy to get to. Was a bit of a maze in the actual hotel but you quickly got used to where to go. I stayed on the 2nd floor and didn’t have the best view from my hotel window as it overlooked a large roof with a big metal pipe. Would have hoped the window would open even just a little for fresh air at night. I think there was an air con unit in the room (didn’t try it), but I personally prefer natural air. Parking cost £7 per night (24hours). Staff were helpful . I would stay here again.

Room modern. Food in hotel good though not as good as local restaurants. Biggest problem was inconsistant houskeeping eg no cleaming on 2 days and no replenishment of used items eg coffee on other days.

All fine

Hotel needs a refit. Room very dusty - had to buy cleaning stuff to do it myself. Air conditioning clogged with dust - constantly pumping out lumps of dust. Lift intermittent - cleaner who I asked if it was out of order rude (told me ‘Use the stairs’ even though I had 2 bags and back pack). I asked reception and left please clean room sign on door 3 times but room was never cleaned. Car park in need of resurfacing.

Staff were really helpful.

Overall, a great stay. The hotel isn’t pretty from the outside, but it makes up for it inside. I found the rooms to be more modern than other Mercure Hotels that I have stayed in. The breakfast was excellent. Plenty to choose from and fresh too. Great value for money and would definitely stay there again.

Clean, comfortable, quiet and perfect location!

Check in staff was rude and unhelpful.

Good hotel. No issues during our stay. Hotel is a bit dated and tired from outside but lobby and rooms are quite nice. Car parks a little tricky to get into with narrow high entrance kerbs so watch your alloys! Nice area with good view of the river

Clean comfortable room, great breakfast, helpful staff

My third stay and the best so far. Previously I've been in rooms that have an interconnecting door and there's been some noise. This room was smaller but perfect for my needs and the aircon on a hot sunny day was a delight on entering the room.

Not worth the rates of the rooms

Great value for money

Nice