Beachcomber Resort & Club

Set back off A1A so you can easily miss it but it is Beautiful!! This was one of the cleanest hotels I've stayed in. Which is quite a feat being in the sand. The room was spotless, towels absorbent not worn out, super comfy bed and pillows & the sheets Amazingly soft! The Deep Restaurant food choices are upscale and the Bar Menu has some great options along with unique awesome drinks! You must try the KeyLime drink! From Valet to Front Desk, to Bar & Restaurant and towel staff all welcoming & friendly. There are so many little alcoves of character - it is a must Stay! Multiple Tiki Guys and seating 2 pools, yard area with games, beach chairs umbrellas & towels. Fabulous Find!!

The assistant manager helped to accommodate us to a room that the A/C would not make a none stop noise. We thank him for his kindness..everything else, dust, rust, unclean including the pool. The building is not maintained at all..in 4 days the pool water wasn't even checked ( PH)..just nasty.. You will be charged for parking and resort fee daily.

Awesome hotel with great service and facilities. . Everything within walking and right on the beach.

Starting with the good- a friend and I stayed at the Beachcomber a year ago and loved the location right on the beach, ocean view balcony, the clean and modern beachy vibe, the happy hours, and the live music on the beach. We enjoyed our stay so much that I booked again this year for a solo trip. Sadly, it was a very different experience the second time around. The Agoda listing wasn’t definitive what type of room I was booking (although the photo on my confirmation was the same balcony and partial ocean view we had last year), so to confirm I would have the same type of room as our last trip, I emailed the hotel directly on their website. I received a response confirming that it would be the same type of room. However, when I checked in, I received a 2nd floor room with a view of a thatched roof (no ocean view at all) with a balcony that attached to all the other balconies on that floor, like a motel. Dark room with harsh fluorescent lighting, loud AC and loud rattling fan in the bathroom. Loud mechanical banging in hallway, broken coffee maker. I returned to the front desk and the receptionist told me he “couldn’t help me even if [he] wanted to because there were no partial ocean view rooms available until tomorrow.” He also debated with me that it was unclear when I booked, and claimed that all third party sites specify what type of room I would receive. I asked to speak with a manager, and showed him my booking confirmation (which did not indicate the type of room, but had a photo of an ocean view balcony), as well as the email confirmation response I received from the hotel that I would have the same type of balcony with partial ocean view room that I had last year. He said I must have made the inquiry through a 3rd party site and claimed that no one from the hotel had confirmed my room type. I showed him the page on the Beachcomber website from which I emailed, and he asked that I forward him the email I had received. I took a screenshot of the email and then forwarded it to him. Lo and behold, the confirmation disappeared from my email after I forwarded it. The manager just continued to claim that they had never received the email, and that he had no idea what happened to emails that were sent from the hotel website. When I showed him and the general manager (Carol) the screenshot, they implied that I had somehow fabricated it, since it had suddenly disappeared from the email chain. They told me that there was only an oceanfront suite available, at a rate twice what I had paid, and refused to upgrade me without my paying the difference. They then offered to move me to a room that was even worse than the one they put me in, with no balcony and a view of the neighboring building. They claimed that they were otherwise fully booked for the entirety of my stay and therefore could not move me to the room type I had requested in advance, even the next day. They claimed that it was impossible to upgrade a guest who had booked on a 3rd party site, but offered to refund me if I wanted to check out and stay elsewhere. Knowing that there was nowhere else for me to go at the last minute. Aaron, the Assistant Manager, offered to call me in a couple of hours if he could figure something out for me. I went back to the room and checked online, and sure enough, there was a partial ocean view room available the following day for the rest of my stay. When Aaron called me, he said that IF they got a cancellation the following day (warning me that this was unlikely in the high season, inside of the 72 hour cancellation policy), they could move me to a partial ocean front room if I paid the difference in the room rate. I told him that I could see online that they had a room available the following day and asked if they could just reserve that room for me, without having to wait for some sort of “highly unlikely cancellation.” He said he would call me back in an hour. When he did, he said I would need to check out at 11:00 the next day