Executive Inn - Fort Lee

This Inn is very nice and clean. The rooms are nice and spacious, and the staff is quite friendly. However, their booking process could use some tweaking- when I first went I paid in cash and I was instructed to put down a $50 security deposit that would be refunded to me once I checked out. I was under the impression that this was for the purpose of showing good faith being that I paid in cash, and if something happened to the room or I tried to commit fraud I suppose they'd have $50? I honestly don't really understand the full rational but the point is I did it. My next stay, I paid with my debit card, and I did everything online through this site. When I got to the hotel I they asked for my debit card and I thought it was for verification purposes, but they charged that $50 fee to my card without telling me. I didn't discover this until I went out for food and my card was declined. I couldn't really speak to anyone in charge of this process until the next day when I checked out in the morning, and I had a schedule to keep and basically had no travel money because of the $50 they took from my account. In the end the bus driver was nice and let me ride for free, but being put in that position because of a hidden fee at the inn, which I wasn't explicitly told about was ridiculous. I paid for the room on this site and I thought the transaction part of this situation was over. Being that I paid with card, I was told the money would be refunded to me within 10 business days, and I obviously didn't have the luxury of time. In the end the money did return to my account by the end of the day, but I didn't like being stressed out about the situation, and when I told the front desk person about it, I kinda had to fight him verbally so he'd take accountability for his associate's mistake, or rather, his associate's withholding of info. Maybe they thought it was a given, but every guest is different and should be properly informed of the process, especially when any further fees are involved. So Customer service-wise? Iffy. So yeah, anyone booking this place should be prepared to pay $50 on top of whatever you pay for the stay. They'll refund the cash immediately at check out if you paid with cash, but if you paid with a card, be prepared to wait to see that money again. Live & learn I guess, but yeah...Cool spot overall though.

It is a nice hotel. Staff very nice. Bed confortable. Basic continental breakfast, but the coffee was great. Had to drive for a place to eat, nothing very near. I would stay again.

Good location and value for money all public transport easily available

It amazes me how this is considered affordable but it's still a ridiculous price for how cheap the facility is