Belton Woods Hotel, Spa & Golf Resort

All staff encountered were very friendly and helpful. Nicely decorated for Christmas!

Good facilities, clean rooms and good food. Staff always helpful, professional and friendly.

Everything was good . Lots of choice at breakfast.

Staff are always friendly, helpful and courteous.

Staff always make you feel very welcome. Rooms are to an excellent standard.

Hotel is great, nice bar & restaurant, good food, lovely location

Very welcoming in all areas. Friendly staff. Very clean hotel.

Spacious and good quality all round

We (family of 2 adults, 2 kids and 2 dogs) arrived after quite a long day of travel and it was apparent that the hotel staff had clearly been very busy with various events. The instructions were rattled through and the check in felt very rushed. We went to our room and there were some minor issues such as: - an additional charge of £50 for "holding" which wasn't clear when booking the room - The kettle wire not actually reaching any of the sockets within the room. - The room was quite cold and the heating took a quite some time to heat up. Not sure how effective the heating system is. - Despite booking a room for 4 people we only received 2x towels. Tried to call but the phone did not work. - The phone was not connected and when I enquired about this the response was "well we don't offer any room service anyway". - The corridor was very loud with the party and disrupted the night. The knock on impact was the dogs became stressed and unsettled resulting in some barking. It might be worth checking with the hotel before booking. I did not want to disturb the staff on the night given how busy it was. The positives - - Location is very well maintained around the grounds - Parking is great with plenty of space - Dog friendly but expect a surcharge of £25 per dog on top of a holding charge - The bar staff were very friendly and approachable - The pool and gym looks well maintained Not quite what we expected

The service at this hotel is normally very good. Sadly not on this occasion. The check in line was unacceptably long taking nearly 30 mins to get to the desk. Food service in the bar was unexpectedly slow and when the food did arrive it was like warm. The staff however were very apologetic and authentic. A bad day… but no more.

Lights not working I’m my room when I arrived. Couldn’t use the leisure facilities in the night as I wanted as the restaurant only had a reservation really early or really late. My biggest complaint is that the draught lager wasn’t working so I had to pay extortionate prices for bottled beer.

Very comfortable room, plenty of space. Breakfast was excellent.

Poor service in restaurant - waiter said we could not order food from the childrens’ menu as this was for u12s. We explained that my daughter was 11 and he then questioned us and then her further. This information was on our booking form. He then stood around 1M away from our table for the whole meal - all of this made our children quite uncomfortable. Some good was good (breakfast) but main meal was poor quality and tasteless, therefore poor value for money. However bar and reception staff was lovely.

Clean room, friendly staff, amazing food and facilities

We booked the spa day. The first treatment for 50mins was very good. There was a break then and our second treatment for 25mins was not worth turning up for. The lunch was served and had to be returned as the bread sandwich was stale and hard. The foccicia was cold and burnt

Recently redecorated, looks fabulous. Bar meal really nice. But don't count on getting sleep. Noisy bedroom doors banging and guests walking the corridors and chatting until possibly midnight, then fire doors banging with early risers making their escape from 5am onwards (possibly trying to wake up the revellers who kept the working ones awake all night!)

Great spot and friendly staff

The golf course was wonderful, but raining, beautiful grounds

Check in was quick and efficient. The location of the room was about as far away from reception as you can get but everything was well sign posted. The room was clean and the bed very comfortable. The onyl issue I had was with the sink and bath plugs. The sink plug was wedged in so took some effort and several attempts to lift it. The bath plug was the same but I couldn't get it to work, so whilst showering the bath fills up. There have obviously been issues as the plugs are not standard and don't work off a mechanism liek you would expect. Very poor choice and really lets down the hotel. I had dinner (grilled salmon) and this was very good. The menu had quite a selection. Breakfast was very good with a wide choice to choose from. I also used the gym which was very well equiped woth modern equipment. Probably one of the best hotel gyms I've used. Not a bad hotel and will probably stay there again but will definitely check the sink and bath plugs as soon as I get in!

Lovely stay, nice and clean. Comfortable beds and friendly staff.

Asked for quiet room as I suffer with insomnia we were put above car park with laundry bins directly under being pulled about from 6 ish am

Clean room, good food and drink, free parking. If you happen to play golf, even better

Friendly staff, good food, especially breakfast. Clean & comfortable rooms.

Perfect

This is a very nice resort! I enjoyed the pool (too many kids and it needed some fresh air), some signage about guests not being welcome at the aerobics class might be good! The room was spacious. No fridge and no kettle was a bit of a shame, but the fan very helpful in the heat. Food and drink were lovely with very friendly staff.

Lovely place to stay for a couple of nights. Pool/gym facilities were excellent and restaurant/bar was great!! Lovely staff. Our room was so far away from reception area….I went for a jog and started at the room and covered almost 500m before I reached the lobby! A guest laundry would have been most helpful.

Very enjoyable. Clean, comfortable, friendly.

Room was a little dated. Apart from that great place and 2 good golf courses.

We were travelling around Norfolk n wanted an hotel as a mid travel stop off. We couldn’t have found a better place. So much so we booked for our return trip. The hotel and the team from , reception to housekeeping to restaurant team were perfect. Nothing was too much trouble. I want specifically mention from the housekeeping team - Diana, Samintha and Hermique. Thank you again.

Very clean and comfortable. Staff were welcoming and polite. Everything seemed great although Sunday night is popular in the pool with kids so less relaxing and burger in the bar was dry and overdone with a burnt bun, edible but if I was less hungry would have sent it back.

Arrived about 10 minutes before 15:00 and was told that they were making guests wait until 15:00 to check in! Paid deposit on card to order food to room bill but when had the meal in the restaurant there was no record of this and the waiter went to reception to sort it out. When he came back there was still no record and I had to pay with credit card. When I checked out I mentioned this and the receptionist said they had forgotten to tick a box on the system but they would refund the £50 deposit onto my card which took several days to cancel. The room was clean comfortable and tidy and the housekeeping is to a high standard. The food in the restaurant was excellent but the dining was rushed - the starter arrived in about 3 minutes before the waiter had even got the wine, and only about 10 minutes after that the main course arrived so the meal was over in about half an hour. Ideal if you’re in a hurry but less so if you’re wanting a relaxing evening meal.

I would have scored 5 stars but catering for plant based diet was extremely poor everything else was excellent