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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Exterior view
Bar
Surrounding environment
Reception
Coffee shop
Don't miss out! Price and availability may change
7.9 / 10
Good(463 Ratings)

Hotel in Hilo, HI

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.

When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises.

Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.

In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Several chosen accommodations at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton have a balcony or terrace incorporated into the room design.

Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy.

Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.

Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton.

Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

Amenities at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

24-hour front desk
Business facilities
Restaurant
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
WiFi/Internet
Parking Available
Garden
Laundry services
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Hilo, HI

city location on map

Nearby attractions

Kaumana Caves
5.2 mi
Hōlei Sea Arch
30.1 mi
Kilauea Overlook
25.5 mi
Steam Vents
24.4 mi

Available Rooms

Things to know

Check-in: 4:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.
House rules
  • Kids allowed, fees apply
  • No parties or events allowed without prior approval, fees apply
  • Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

    Ratings and reviews

    7.9 / 10
    Good(463 Ratings)
    7.2 / 10Good·Jul 2026
    The room was outdated, the air conditioner was extremely noisy, and there was a musty smell in the bathroom. The room, hallways, and elevators were not clean. The pool area was loud and crowded, and because the rooms had poor soundproofing, the noise carried into the room and made it difficult to relax. The front desk service was also disappointing. I booked two rooms, both of which included breakfast. However, during check-in, no one explained that breakfast was provided as a $25 per person à la carte credit, rather than a buffet. We only discovered this the following morning at the restaurant and had to go back to the front desk ourselves to ask for clarification. The checkout experience was even more frustrating. The front desk insisted on applying only the $50 breakfast credit (for two guests) from one room, claiming that the credit for the second room could not be used. From the beginning, I asked the front desk to call the restaurant to verify the charges, but they refused and instead told us to return to the restaurant and ask them to split the bill into two separate checks ourselves. Only after I explained again that we had already listed both room numbers when signing the restaurant bill did the front desk finally call the restaurant to confirm. This level of customer service was extremely disappointing and fell far below what I would expect from a Hilton hotel.
    7.2 / 10Good·Aug 2025
    We stay in a Hilton Hotel because we trust the quality that it provides. However, the Grand Naniloa Hotel falls short of the standards expected from a Hilton Brand. - Hotel was not clean: hair was found on the pillow and bed. Some used tissue were found in the trash can. - Facilities were old and repairs were needed: bed spring were broken, toilet seat kept moving around, and the lights were continuously flickering. - Smell was horrible! mold smells could be detected in the rooms and smoke from the corridor. - Untrained Staff: Hotel Staff did not listen to guests, did not carry out proper safety protocols during Tsunami Warning, and looked as though they were on holiday! If they were not arguing with the guests, they were fighting with each other. I would not recommend this Hotel to anybody. A horrible start or end to your Big Island Adventure! The Hilton Brand should evaluate the Hotel and conduct multiple surveys to improve asap.
    10 / 10Outstanding·Jul 2025
    This hotel gets some really mixed reviews and it may depend on the room you get - we were in one that had been refurbished and it was excellent. Very bright, clean, spacious and with great amenities. The hotel itself is somewhat older but I personally loved that about it, it has a real charm and the location right on the water is sensational. The staff were very friendly and nothing was too much trouble, the bar had a really nice vibe each evening and the pizza we shared there one evening was great. All in all we loved our stay at this hotel.
    5.6 / 10·Jan 2025
    After you enjoy your time you get charged hidden fees from the hotel. No one told us when we checked in.

    FAQs

    Is parking included with this hotel?

    Yes, parking is listed as an amenity at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    Yes, a swimming pool is available for use at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. Enjoy the water!

    Is Grand Naniloa Hotel Hilo - a DoubleTree by Hilton pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?

    We found 21 amenities for this rental. This includes 24-hour front desk, business facilities, restaurant, concierge services, and free wifi/internet.

    What payment types are supported?

    This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Some card brands may not be accepted if you are located in a country or using a currency they don't support.