DoubleTree by Hilton Los Angeles - Rosemead

Toilet was leaking.

The person who checked me in was unpleasant. Had to pay to park. The heater in the room only blew cold air! Didn’t offer to help with my luggage. The room was as far down the hall you could go. I’m a older woman.

Room was old, had a smell like old wet carpet except nothing was wet, so who knows where the smell is from. The bathroom had a running toilet that would not stop flushing, had to call fron desk (engineer is what they called them) to come out and deal with it. The beds are old and mattress needs to be replaced. Parking is $10 per day, it used to be free a few years ago. This place is in need of a remodel.

As a loyal Hilton guest, I choose your hotels because I believe in the prestige, consistency, and elevated hospitality that the Hilton name represents. Unfortunately, my experience during this stay did not align with the standards I have come to expect. I have attached several photos to this email that reflect the issues I encountered. These concerns significantly impacted the quality and comfort of my stay, and I felt they fell below the level of service and care typically upheld by Hilton. I understand that occasional oversights can occur; however, I believe it is important to bring these matters to your attention so that the property can address and resolve them appropriately. My intention is not to discredit the Hilton brand, but rather to help ensure that the exceptional standards associated with Hilton are consistently met across all locations. I kindly request that this situation be reviewed and that appropriate follow-up be provided. Your attention to this matter is sincerely appreciated, and I remain hopeful that steps will be taken to ensure future guests do not encounter similar issues. Thank you for your time and understanding. I look forward to hearing from you soon.

Staff was heat from front desk to housekeeping - very friendly and responsive. The room was however not clean - on the edges of the carpet you can see the dirt lining the room. 323 I felt the floor was dirty from seeing the dust piled up on the edges. The room view was also horrible. Looking out you saw these huge vents of the hotel. I know it was a very busy weekend but I was glad not to stay longer tha 2 days

clean

Room was very clean. Excellent customer service. Staff was very polite and professional. Highly appreciated thank you.

Overall terrible

Breakfast was great, I enjoyed my entire stay.

solid property with

Pool closure, especially 2 hours prior to posted planned closure (for outside wedding on other side??).

Probably the best option in the area

No wifi- and the pool was closed. the room was very noisy.

Toilet would not flush properly and the toilet was short to the ground. I would have to hold the handle in order to get good water flow. Shower kept dripping after water was shut.

The first lady at the front desk could’ve been nicer when I asked her if early check in was available. The gentleman who checked me in was very polite and accommodating. When I arrived to my room late at night, I noticed the AC in my room wasn’t working. I had to sleep in a hot room because my infant was already asleep and I figured nobody would come fix my AC at 10pm at night.

The staff was amazing!

Helpful staff

No internet access and no hot water available during our stay.

room is OK even design less elevator available. Breakfast is horrible. we paid the breakfast. Only one kind of toast is available, no French vanilla for the coffee. I had been live 3 nights before in different hotels. This one is the worst breakfast. If you want charge more for breakfast, it is Ok, but we need more variety. It not qualify with Hilton this name brand.

During stay no internet and no hot water

The bar offered a good selection

Hotel is in a great location, the staff is always very cordial and rooms and spacious and clean. The only issue is that now you have to lay for parking

Fun

The property and rooms are clean but TV programming is not the greatest. You have to pay for parking addition to staying at the property. I think parking should be included for guests having reservations.

Amazing clean friendly staff

Stayed here last year and happy to stay here again

We have stayed her many times when visiting family.

Room was clean amd the breakfast was really good

Shower had luke warm water, didn't appear like the mixing valve was functioning properly. Air co

Towels smelled like old oil

Having to pay to park was unexpected

Clean room