SenS Suites Livermore, SureStay Collection by Best Western

Rooms are dated but liked full kitchen

Hi we stayed for 3nights nice hotel near all groceries and San francisco outlet ..looking forward to stay again .. hopefully next time all toiletries are complete ...

Awesome staff, clean room, comfortable bed and delicious breakfast

I’m sure they probably thought I had gone away, & I wasn’t going to even submit a review, but this is the 2nd email I’ve gotten to do a review. There’s a reason they have such a low rating. While I didn’t experience the rodent infestation, the customer service from the MANAGER was absolutely heartless. I requested an “accessible” room, 2 queen beds. Each room is stated have a FULL kitchen (pictures shows a full stove 4 burners), oven, full size fridge. What’s not clear is not all accessible rooms have the same full kitchen. When I checked in, I stated to the receptionist that I was cooking (she asked my plans for the stay). She failed to tell me I wasn’t getting a full stove w/oven. Then let’s talk about the bathroom, that had a bathtub! Umm, accessible usually has a roll-in shower. My 81-yr old mother could NOT climb into that tub, even with bars! I called myself being compromising, and asked to be moved on my second day of stay, instead of right after getting to the room. When I expressed my concerns, day 1 receptionist said the room I needed was “out of service,” but she didn’t know why. She would look into it and see if it could be back in service (weird). Day 2 is when all hell broke loose. So not only did I have to forgo an accessible room, to get 2 queen beds & a full stove w/oven, but the manager was NOT accommodating AT ALL. No compensation, no points, nothing, & left me in tears,on THANKSGIVING. I had to move my 81 yr old mom alone, after 2pm! He had no compassion!!

I try to book known hotel brands for the consistence of experience. One of the negatives with this hotel is very skimpy breakfast. There was no meat option. The hot food was just eggs from the box and biscuits and gravy. The rest was all unhealthy carbs. Some items in the rooms are very old and have stains on them, like chairs. We also had an unfortunate situation with a German cockroach on my son's bed. We got moved to a different room because of that. Pool and hot tub are awesome!

Property has a great pool area and gathering spot along with a really good breakfast. The staff and in particular Dean are wonderful and do a great job. The only knock I have against the hotel is the rooms need to be cleaned better the last few times I have stayed there the rooms have gotten musty, we had ceiling drywall on the floor as it did not appear the room had been vacuumed the amenities to the room are great but the rooms could use some updating we had a sliding glass window that you could not close unless you picked the sliding glass window up as the bottom runner on the frame was bent some guest had broken off a 2 foot section of the kitchen counter top and someone glued it back on. It is a good hotel but needs to have some attention when cleaning in the rooms and air them out more so they are not so musty

I searched for Gym + Kitchen and decided on this place. All the machines in the fitness center were broken and they had mostly missing weights. Our kitchen pans and knifes were mostly useless, even understanding the normal uselessness of hotel kitchens. Our room was next to a gas station car wash that we heard into the night. Our tub felt like it was ready to plunge into the room below. Breakfast staff was nice and the breakfast was decent. OK bed. The shower temperature is good.

I enjoyed my stay and the staff were very friendly and accommodating