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SureStay Plus Hotel by Best Western Jasper

Top rated by guests

Indoor pool

Microwave, coffee/tea maker

Lobby

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, desk, laptop workspace

8.0Excellent

(690 Ratings)

"The property was well kept, the staff was extremely helpful and friendly. Definitely worth the value for 2 night stay. Only thing I would upgrade a bit is the included breakfast, offer some items f..."

Shaunne

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(690 Ratings)

Hotel in Indiana

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Suburban hotel with free breakfast and a fitness center
An indoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Self parking is free. Other amenities include a snack bar/deli, a hot tub, and coffee/tea in a common area.
SureStay Plus Hotel by Best Western Jasper offers 68 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities at SureStay Plus Hotel by Best Western Jasper

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Map of Indiana

city location on map

Nearby attractions

Eagle Creek Park

Fort Harrison State Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.0Excellent

(690 Ratings)

"The property was well kept, the staff was extremely helpful and friendly. Definitely worth the value for 2 night stay. Only thing I would upgrade a bit is the included breakfast, offer some items f..."

Shaunne

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(690 Ratings)

Hotel in Indiana

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Indiana

city location on map

Nearby attractions

Eagle Creek Park

Fort Harrison State Park

Available Rooms

About this hotel

Suburban hotel with free breakfast and a fitness center
An indoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Self parking is free. Other amenities include a snack bar/deli, a hot tub, and coffee/tea in a common area.
SureStay Plus Hotel by Best Western Jasper offers 68 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.0 / 10.0

Excellent(690 Ratings)

4.0 / 10.0

The room was clean and neat. Could use more electrical outlets for all the electronics these days

2.0 / 10.0

There's no elevator. They allowed motorcycles to park in the pull up area in front of the door, making check in a hassle. We had to have the room key reset 6 times. The people were nice though.

1.0 / 10.0

Hotel was nasty & unsecure with doors coming into the hotel not locking or requiring room keys to open! Black hair on the bathroom floor when we walked in. Soap rings still in tub. Exhaust fan in bathroom not working so it stays muggy all day after a morning shower. Cobwebs, dead bugs, broken lamps & holes in the walls. You WILL be charged $100 fee when checking in, even tho it is NOT listed here! Once you get there & see all of this, you're stuck. Everything is nonrefundable & hotel.com will do nothing!!!!

5.0 / 10.0

Everything was very nice and clean. Front desk staff at check in was super friendly. Breakfast was bleak. Only egg patties, waffles and i think a sausage patty for a hot breakfast. Nice and spacious room but i think it was a handicapped room. But very nice hotel and room.

8.0 / 10.0

Quiet clean convenient

5.0 / 10.0

My family relocated from the southwest to the northeast. We stayed here during our trip with our two large dogs and Penske moving truck with car carrier. The location was safe even though it's a bit off the main highway, the staff was very friendly, and check in/out process was seamless. I only wish they had a fenced in area for the dogs.

2.0 / 10.0

Arrived at 6pm ish and no one at desk. Only a note stating to call a number that went to voice mail. After approx 5min call from person didn’t introduce herself but asked why I called and she’d be there in 5 min

5.0 / 10.0

Great stay! Comfy clean rooms and delish breakfast. Quiet area as well.

10.0 / 10.0

The property was well kept, the staff was extremely helpful and friendly. Definitely worth the value for 2 night stay. Only thing I would upgrade a bit is the included breakfast, offer some items for those that don’t eat breakfast foods. Maybe bananas, granola, ect. Definitely need flavored creamer, the coffee is a bit harsh but otherwise a great experience, would stay here again!!!

10.0 / 10.0

No elevator was a little inconvenient as the stairwell was quite narrow so only one person could fit at a time. Otherwise, not a bad place for the price.

10.0 / 10.0

We really enjoyed the hot tub and the other guests were very friendly. Beer wine and liquor available. Plenty of snacks also available. Parked next to front door. Uber driver was quick and friendly. A little far from downtown but was already aware. Would recommend

4.0 / 10.0

Was told upon check-in that the Wi-Fi was down, but would be fixed the next day we stayed for days it was never fixed. We were lied to also breakfast was not good frozen eggs that had been room, temperature thawed and we’re full of moisture and the worst part of all we went down to complain the first after the first night that our room wasn’t clean and was told that they only clean the rooms once a week we were there for four days, and they never came in to clean our room, change our towels or take our garbage. When we checked in our room had hair ties on the floor clearly the floor wasn’t vacuumed before we checked in and it never was vacuumed while we were there.

4.0 / 10.0

My son’s room had a dirty bathroom. I don’t think the room was cleaned before he got in there with his family. Had I known before he slept there I would have had them change rooms but they didn’t know that was an option. The back door to get to our room didn’t require a room key to enter as it should have so anyone could have walked in even if they didn’t belong there.

2.0 / 10.0

Awful experience staff was totally unprofessional and unhelpful basically told me to call the manager in the morning

2.0 / 10.0

I requested connecting rooms, called to confirm connecting rooms, and was told this was something they would be able to do. Upon arrival the rooms were not connecting and were on opposite ends of the hallway. When trying to discuss the issue with management during checkout, I was told she didn’t have time for me. I felt like I had done my part in being sure about my stay and my request and was really let down when I arrived. There was hair in the shower, so we didn’t use it. Thankfully only had a one night stay.

2.0 / 10.0

I have serious concerns for your safety. I was in room 114, halfway down the hall from check-in on the 1st floor. When I arrived Friday evening, there was no ice in the ice machine. Ok, not really a big deal. When I attempted to take a shower the next morning, the shower head was only allowing some water to come out. The shower head either needs to be cleaned or replaced. Ok, still not a huge deal, but clearly not acceptable. The most urgent problem was when the fire alarm went off shortly after getting in the shower! I immediately got out to see what the issue was. Did someone burn a piece of toast in the kitchen? I checked the hallway and no one was out and about. The alarm went off for about 2 minutes and then stopped. So, I got back in the shower and the fire alarm went off again! At this point, I got dressed and collected my things to leave. It stopped again after a couple of minutes. When I got to the front desk to see what was going on, the employee told me that there was no fire alarm registering in their system?! The alarm started going off again! You could clearly hear it from the front desk. No one had even come to my door or called my room to see if I was ok. She asked if I had been smoking or possibly taking a hot shower. I told her no, I do not smoke, and no, I was not even in the shower long enough for the steam to collect in the bathroom before the alarm started going off the first time. What would have happened if there actually WAS a fire?

10.0 / 10.0

Friendly staff and great service and clean hotel and rooms! Great breakfast as well!

2.0 / 10.0

The best part about this place was the price and the breakfast and it's a typical hotel breakfast. We chose this room because of the price and reviews. We upgraded to the room with the kitchenette bc it was my whole family. 34 mins away from holiday world. Upon checking in I was met with a 100$ deposit that wasn't mentioned anywhere online. 100% refunded with cash or 60% with a card. Luckily the lady didnt force me to pay it right away. Leaving to take our bags into the room we realized the entry door never locks and can just be pushed open. Right beside the arcade no less. The room was decent at first glance. The beds moved around and the regular tv wasnt great. Then we realize there was no wifi. The passwords they give arent even long enough. When I asked for a crib or crib mattress we were told they didnt have them. Their online website stated they did have them. They said they'd send someone to talk to us and never did. Now the bathroom. There is no vent so the whole room feels wet after someone showers and that last awhile. The bathroom door knob was broken. Worst of all the water stands in the tub during your shower and doesnt go down for some time after. Super gross!! We stayed sunday to Tuesday and were never offered new towels, bed sheets or anything. I would not recommend someone to stay here unless absolutely necessary.

6.0 / 10.0

We arrived at the hotel after 10 pm. After hitting the call button several times, we called the hotel from our cell phone requesting check-in service. Our room was clean with a small kitchen area including a full sized refrigerator. The hotel had no wifi. The restroom room near checkin was out of order. Breakfast was standard continental fair, the dining area is a cramped space the was too small for the number of people trying to use it. We were hoping to use the pool before we left but the pool didn't open until 10 and checkout was 11, making pool time unrealistic. We inquired about an ice machine and was told it was not working. It was a disappointing stay.

6.0 / 10.0

It was ok

3.0 / 10.0

Semi clean and not a quite place to stay, first room toilet did not flush and had to switch rooms. Both rooms had an odd smell. Breakfast was on the low end of acceptable.

5.0 / 10.0

Clean, quiet, safe stay. staff will accommodate any of your needs.

10.0 / 10.0

Just could hear people talking in the other rooms next to us. Otherwise we enjoyed our stay.

4.0 / 10.0

N

1.0 / 10.0

Our room had mold in it! The fan didn’t work so the bathroom was moldy and musty. There’s no elevator and when I told them about the mold there wasn’t really anything they did or said to remedy it. They didn’t clean our room after the first night and didn’t bring towels or anything to replenish the room.

1.0 / 10.0

Booked this room, canceled it days before the stay! I was told since I canceled before the 9th I would not be charged! They still ended up charging my card and Hotels.com won’t help with a refund either! Beware!!

4.0 / 10.0

It was MID

8.0 / 10.0

Na

8.0 / 10.0

it wasn't raining

6.0 / 10.0

Beds were comfortable and rooms were a nice size! Our room was clean, bathroom was just a bit dated. Our door would not lock, I called the desk and left a message but no one came to help. Fortunately, my husband is handy and was able to figure out how to adjust the door to make the lock line up with the door frame. The breakfast was ok, most of the warm food was cold and couldn’t find anyone to help refill the syrup but that’s not that big of a deal. We just ate bagels and cereal.

8.0 / 10.0

Staff very responsive and helpful

8.0 / 10.0

This hotel was pretty average. We enjoyed the pool and hot tub even though the pool was pretty small. It was nice that it was open til 1030 pm. Staff was friendly and accommodating. We didn’t make it down for breakfast so I can’t comment on that. Plenty of towels and toiletries in the room. Overall a good stay and would stay again if in the area.

2.0 / 10.0

Room key wouldn’t unlock the door. Images posted on Expedia are not actual pictures of the rooms.

10.0 / 10.0

Close to everything a traveler would need

6.0 / 10.0

Staff friendly. Air conditioner could not keep room cool and stayed very humid. Hotel is outdated. Nice to have a pool and hot tub, but the pool is extremely small with a tiny shallow end. Only had towels in pool area one out of three days. No maid service for stays less than a week. Can get towels at the front desk though.

10.0 / 10.0

Nice and quiet

8.0 / 10.0

Nice

3.0 / 10.0

This hotel had higher customer reviews than other hotels in the areas but it was clear that the hotel was old and had amenties to qualify as a 3 star hotel but just barely. The lobby, bar, and breakfast area are quite small. The breakfast area is very difficult to navigate and easily overcrowded with just a few families. The pool and spa are also very small. The room itself had older furniture and the air conditioning was quite loud and it cycled on and off all night since no always on fan mode was available. Last but not least, the hotel is in the back of an industrial lot and there was a memorial in the parking lot for an apparent murder. Patrons beware.

8.0 / 10.0

It was fine.

10.0 / 10.0

Good place.

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