UrbanEase Living at Charm Residences Near Sta Lucia Mall and Robinsons Mall

the place is.clean and complete with everything.. sadly that we have not consumed the entire duration of the stay. Owner is well responsive and accomodated our checkin request for time adjustment. highly appreciated and recommended.

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Location

The rubbish bin from the end of the corridor stinks

The place is very clean, beds are good , we slept comfortably,the owner guided me to see the place easily. Security guards are nice too. To have a drinking water ready is very good for me not just small bottle water. Close to 2 malls.

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Disappointing Experience Despite Some Good Aspects Our stay had a mix of positives and negatives. The large pool was beautiful, but unfortunately, it closes early at 6 PM for cleaning. On top of that, there's an additional charge of P150 per person just to use it, which wasn't mentioned beforehand. One of the biggest issues was with the gate guard staff. They were stiff and unfriendly, especially towards my girlfriend. One guard even made inappropriate comments about me, referring to me as "the old guy," and was overly inquisitive about my girlfriend’s details—which felt unprofessional and uncomfortable. The room itself was small, but the split-level air conditioning worked well, keeping the place cool. However, there were several inconveniences: The shower had no hot water, making it uncomfortable to clean my body. The bathroom was barely enough space to turn around. The fridge was turned off upon arrival, meaning no cold water or ice was available. There were some free drinking water supplies, which was a positive. No power cord (or wall outlet) for the notebook computer, which was frustrating. No late checkout option, even if willing to pay extra, which felt unnecessarily rigid. While understandable, it would be nice if this were available if there were no incoming guests. On the positive side, the host was friendly and tried to help resolve issues, including talking to the guards when they initially refused us entry to the pool area. Rating: ⭐⭐⭐ (3/5)

Overall, while there were some good aspects, the poor service, lack of essential amenities, and uncomfortable guard interactions made this a disappointing experience. With improvements in staff behavior, facility maintenance, and guest accommodations, this place could be much better.