NEW Luxury South Manchester Flat

Spacious and in a good location. This is the second time we have stayed here.

Unfortunately despite informing them well in advance of our arrival time of 3pm flat 2 was nowhere near ready to occupy and we sat around waiting for the cleaner to finish. To compensate they kindly agreed to move us to flat 2 the next day when it was vacant as we preferred this flat. Regrettably no one had liaised with the cleaner so the changeover did not go smoothly. I did mention that the bathroom lock in flat 2 did not work and the electrical socket for the dishwasher was faulty. We had to move the plug to an adjacent socket. In flat 1 one of the legs to the double bed was broken off and our guest had a sleepless night. The cleaner must have known the bed was broken when she changed the sheets. I suggested a reduced payment was in order but they have declined to do this. On leaving I pointed out the bathroom lock did not work and the lock to the patio doors did not work. As it faced out on to a flat roof this was disconcerting at night. Housekeeping and maintenance needs improving and monitoring. A mirror in each bedroom would be helpful. Three stars on this occasion is generous.

Very spacious property, great location , everything was spotless and the staff were amazing with communication and replying to messages !

Only thing I could fault is that the balcony door wouldn’t lock but this wasn’t a major issue

Kitchen facilities and the location.

No major issue.

Quiet.

Difficult to find on arrival - and we know the area! Finding key safe for flat 1 not explained. Only one tea towel. No Kitchen roll. Bed and mattress not the best.